Senior Internal Communications Manager, Twilio
$114.6-168.5k
Salary is applicable to candidates based in Colorado, Washington D.C, New York, Washington State, California, San Francisco Bay area and California only and may vary by other locations
More information about location
Cloud communications software
Be an early applicant
Cloud communications software
1001+ employees
Be an early applicant
$114.6-168.5k
Salary is applicable to candidates based in Colorado, Washington D.C, New York, Washington State, California, San Francisco Bay area and California only and may vary by other locations
More information about location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- 7+ years of internal and/or executive communications experience
- 5+ years Tech industry experience
- Excellent verbal and written storytelling skills, including high-quality, thoughtful executive communications and strategic messaging for business-critical issues
- The presence and confidence to quickly become a trusted advisor to program managers and senior leaders
- Experience conceiving and executing fun, creative programs connecting employees to company culture and strategy
- An ability to roll with the punches and stay grounded in a highly fluid environment
- Proficient in consistently using AI for research, drafting, generating creative ideas, and sentiment analysis
- Results and metrics oriented. Thinks in terms of measurable results to gauge program effectiveness and course correct where needed
- Bachelor’s degree in English, journalism, communications, marketing, or otherwise writing-intensive field
- Experience using AI for drafting content and generating creative ideas
- Highly organized and detail-oriented
- Able to connect the dots and solve problems
- Proactive with sense of urgency
- Adaptable, thriving in a fast-paced environment
- Calm under pressure
- Loves building relationships and being part of a team
Desirable
- Proficiency with AirTable, Slack, ServiceNow, Zoom, Google Workspace, Staffbase, Slido, Polly
- Experience with engaging, fun employee events, both in person and virtual
What the job involves
- Join the team as Twilio’s next Senior Internal Communications Manager
- This position is needed to support Twilio’s internal communications programs for the G&A (General & Administrative) functions, namely, culture and employee experience (People Team), Legal, IT, Finance and Twilio
- Org, working closely with leaders and subject matter experts of these functions
- The person in this role will also spearhead projects focused on creative content development and manage change initiatives for high-profile corporate programs
- As a member of Twilio’s highly-collaborative and regarded Internal Communications team, the person in this role will play a pivotal role in shaping Twilio’s future success
- Plan and advise on internal communications for culture & employee experience, Legal, IT, Finance and Twilio.org programs that impact employees, ensuring that messaging is clear and well understood by critical audiences
- Draft and/or consult on sophisticated, thoughtful executive communications for the G&A leaders i.e. emails, video scripts, and presentations
- Identify opportunities to establish new ways of developing and delivering creative, fun programs across internal communications channels, connecting employees with Twilio’s C-suite, vision, strategy, and culture
- Collaborate with program leaders across G&A functions, act as a thought partner and influence program decisions
- Plan, draft messaging, and execute on G&A-related announcements, creating a strategic narrative
- Partner with your internal and external communications teammates to tell a cohesive story to employees helping them navigate change
Application process
- Applications for this role are intended to be accepted until January 31, 2025 but may change based on business needs
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company values
- We are Builders: We love hard problems and believe in the indomitable power of people's ability to create a better world through ingenuity and resourcefulness. We reject the “can’t be done” and believe bold ideas and fearless iteration can resolve the most challenging problems for our customers and the world they operate in
- We are Owners: We take accountability and see things through. We take the long view, sweat the details, and think about how our work makes Twilio better every day. We recognize that we and others do our best work when we feel both empowered and accountable for outcomes
- We are Curious: We see ourselves as works in progress. We know that we don’t have all the answers, humbly seek the truth, and strive to get better every day. As individuals, as a company, and in our products, we seek continual progress over perfection and acknowledge shortcomings as a matter of fact. Progress comes not from avoiding mistakes or hard truths, but in learning from them
- We are Positrons: A positron is a positively charged electron. We are genuinely excited to serve and help others. We believe that positive energy is contagious and caring is critical. We seek to be bright spots for the people around us in every interaction, and we stand up and work for what we believe is good and right for our customers, our company, our communities, and the world at large
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Khozema Shipchandler
(CEO, not founder)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
People progressing
Joined as a Business Development Representative and promoted to Team Lead Account Representative after 2 years. After four more promotions, Gilmore now works as Senior Manager of Strategic Accounts.
Diversity, Equity & Inclusion at Twilio
- Building diverse teams: We thrive when we welcome a diversity of identities, experiences, and perspectives to the team. We know that building diverse teams requires us to dismantle barriers and address the opportunity gap, and we are driving programs to do just that.
- Creating equitable experiences: Building more diverse teams is only part of the equation. It is equally important that we promote equity within our workplace as well
- Cultivating inclusive environments: Every team member plays a role in fostering an environment that is psychologically safe and inclusive. This is a significant responsibility for our managers and leaders, who hold influence and power. Therefore, we are driving educational and engagement opportunities to activate inclusive leadership behaviors throughout the organization
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