Application Support Engineer, Flywire
$77-92k
+ Employee Stock Purchase Plan
More information about location
Global payments processing
Open for applications
Global payments processing
1001+ employees
Open for applications
$77-92k
+ Employee Stock Purchase Plan
More information about location
1001+ employees
Company mission
To improve the payment experience for everyone.
Role
Who you are
- 1-5 years of experience in software maintenance and support
- An understanding of web applications - ours are written in RoR, Java and React
- Knowledge in any of our key technologies: Ruby, Java, React, MySQL, MongoDB, Redis, RabbitMQ
- Strong categorization skills and the ability to find ways to improve our ticketing system
- Desire to improve the support process (including onboarding, training and escalation) and ensure that tickets are closed in a timely manner
- Grasp complex concepts and maintain a logical and analytical approach to solving problems
- Fluent in English, as it is the company’s working language
- Experience in FinTech or the payment industry will be appreciated
- Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams of diverse skills and cultures such as engineering and product
- Hospitality or PMS experience is a plus
- Experience with Oracle Opera is a plus
What the job involves
- We, at Flywire, are looking for a hands-on and customer-centric Application Support Engineer II. This person will be dedicated to providing application expertise, solving support requests and assisting the Helpdesk and Engineering teams. This position will only handle internal requests
- Engage with internal employees to accurately detail issues sent to the ticketing system
- Detect and solve production issues and bugs within the development environment beyond your current scope
- Engage with the Engineering team to raise bugs, problems or information gaps
- Maintain documentation related to solving common issues
- Become an expert in Flywire products and triage issues
- Find opportunities of improvement in our support process and internal staff training
- Provide day-to-day maintenance and support for applications supported by the customer and their partners
- Perform Tier-1 knowledge transfers and train end users on the usage of applications
- Resolve Tier-2 application issues in a timely manner and raise Tier-3 issues to designated Engineering squads
- Assist in the evaluation, configuration and installation of new releases in accordance with established configuration management standards
- Respond to application-related queries from end users in remote locations
- Assist in database structural changes required during system upgrades
- Deploy tools and implement processes to assist in operational support
- Preference for candidates based near our offices in Boston or Chicago
Our take
Flywire is a digital platform that simplifies the paying experience for international transactions. Flywire leverages its vertical-specific software and payments technology to deeply embed within client's existing accounts-receivable workflows.
Flywire was first set up to help international students pay their tuition for American colleges, but has since grown into a global payments enablement and software company. It has processed billions of dollars in payments for clients across the world and secured approval for its major payment institution license, enabling it to operate domestic money transfer and cross-border money transfer services.
Flywire serves clients across education, healthcare, travel, and B2B, including several Ivy League schools, and top US hospital systems. The company appears to be focussed on growth, including by strategic acquisitions and entry into new markets, recently in the Asia Pacific and Australia, as well as further developing its channel partners ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2021
$60m
SERIES F
Feb 2020
$120m
SERIES E
Total funding: $323.2m
Company HQ
Downtown Crossing, Boston, MA
Leadership
Mike Massaro
(CEO)Mike joined Flywire as a VP of Business Development in 2012 before becoming CEO in 2013. Prior to this, he spent 6 years at Carrier IQ as a VP of Strategic Accounts & Corporate Development and Advisor.
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