Senior Client Solutions Engineer, Omnea
$140-160k
+ Equity
3-5 days a week in office
AI-native platform streamlining procurement across teams and systems
Be an early applicant
AI-native platform streamlining procurement across teams and systems
101-200 employees
Be an early applicant
$140-160k
+ Equity
3-5 days a week in office
101-200 employees
Company mission
To orchestrate the full supplier lifecycle - transforming procurement, third-party risk management, and spend control.
Role
Who you are
- You’re a senior, high-performing technical professional who thrives in ownership-heavy environments and enjoys being an early, foundational hire
- You’re comfortable operating with ambiguity, making sound technical judgments, and representing the company with senior customer stakeholders
- You have 6–10+ years of experience in a high-performance environment, with a strong track record in customer-facing engineering, technical support engineering, or similar roles working with complex SaaS products
- You’ve consistently operated at a senior level — owning critical customer issues, leading complex initiatives, mentoring others, and acting as a trusted technical authority
- You have strong systems intuition and experience working with complex software platforms, integrations, workflows, or APIs
- You’re comfortable diving deep into unfamiliar systems, reasoning about architecture, and guiding others through technical problem-solving. Some hands-on coding or scripting experience is expected, though you don’t need to be a full-time software engineer
- You communicate clearly and confidently with both technical and non-technical audiences
- You’re comfortable working with senior customer stakeholders and internal leaders, and you can influence outcomes through clear thinking, strong written communication, and sound judgment
- You naturally take ownership beyond your immediate remit
- You enjoy mentoring others, raising standards, and building scalable ways of working — even before there’s a formal team around you
- You want to be part of building Omnea’s US presence from the ground up
- You’re motivated by impact, responsibility, and the opportunity to shape how a category-defining company operates in a new market. You’re comfortable rolling up your sleeves and doing what’s needed to make something great
- We encourage you to apply even if your experience doesn't quite match the full job spec!
What the job involves
- We're looking for a Senior Customer Engineer to be the first senior technical customer hire in our New York office
- This is a foundational role. You’ll own Omnea’s most complex customer-side technical work in the US, act as a senior technical authority across the business, and help establish how we support and scale enterprise customers from our New York hub
- You’ll operate at the intersection of Customers, Product, and Engineering — remaining deeply hands-on while also shaping standards, processes, and expectations for customer engineering as we grow our US presence
- You’ll work directly with some of the world’s leading tech companies (Spotify, TeamViewer, McAfee, Pleo, and more), partnering with senior stakeholders to solve complex problems and deliver exceptional outcomes
- You’ll be joining us at a pivotal moment. We’ve just raised $50M in Series B funding from Khosla Ventures, Insight Partners, Accel, Point Nine, and First Round Capital
- In the past year we’ve grown revenue 5x, tripled our customer base, and maintained >99% retention with enterprises like Spotify, Wise, Albertsons, Adecco, and McAfee
- As our first senior customer engineering hire in New York, you’ll play a key role in establishing Omnea’s technical credibility and customer experience in the US
- Be part of the “SWAT Team” for complex solutions at Omnea:
- You’ll own and lead the resolution of Omnea’s most complex and high-impact customer challenges — from intricate configurations and integrations to cross-system issues that require deep technical investigation
- As the senior presence in New York, you’ll set the bar for technical quality, decision-making, and customer engagement, while partnering closely with teams in Europe to ensure consistency as we scale globally
- You’ll also support the Customer and Commercial teams on the most sophisticated US enterprise use cases, helping design technically robust solutions when required
- Serve as our first line of defense for high-impact customer issues:
- You’ll act as the escalation point for critical customer issues in the US, owning them end-to-end and driving them to resolution with urgency and clarity
- You’ll help define how we triage, prioritise, and communicate around complex customer issues — ensuring we deliver an exceptional experience for enterprise customers as we grow our US footprint
- Be the vital link between our customers and the product roadmap:
- You’ll identify patterns across US customer issues and translate them into clear, actionable input for Product and Engineering
- You’ll work closely with Product Managers and Engineering Leads to prioritise and scope work that reduces friction, improves reliability, and accelerates adoption for enterprise customers. You’ll help define engineering requirements, review solutions, and ensure outcomes meet real customer needs
- Become the go-to expert on Omnea’s product and architecture in the US:
- You’ll maintain a deep, end-to-end understanding of Omnea’s architecture, configuration patterns, and integrations
- You’ll be the first point of reference in the US for complex technical questions, helping customers and teammates alike understand how to get the most out of the platform. You’ll document learnings and best practices so knowledge scales beyond any single individual
- Create the “source code” for doing things excellently as we scale in the US:
- You’ll help establish the foundations of customer engineering in New York — from tooling and documentation to ways of working with Product, Engineering, and Customer teams globally
- You’ll contribute to building Omnea’s Knowledge Repository, Product Accreditation, and Customer Training materials, ensuring they meet the needs of US enterprise customers and scale as the team grows
Application process
- We sometimes use AI note-takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use notetakers (whether added to video calls or in the background)
Our take
The way businesses buy stuff is broken. Whether it's SaaS, hardware, or contractors, the average B2B purchase takes over 3 months, requires 50+ emails, and involves multiple different stakeholders. Which in turn, is slowing businesses down.
Omnea's platform handles the entire purchasing process: giving employees an easy place to make requests (Intake), managing the necessary approvals for the purchase to be made (Approvals Engine), and automating all renewals management and suppliers risk assessments. Giving both buyers, and finance and procurement leaders critical visibility into how, when, and why money is being spent.
Given the current markets increased focus on capital efficiency, there has never been a more vital time for businesses to use Omnea and get control of their spending.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Sep 2025
$50m
SERIES B
Oct 2024
$20m
SERIES A
Total funding: $70m
Company benefits
- Equity options with every role!
- Volunteering days
- An extra day's holiday for every year of service
- 2 Weeks of Work from Anywhere a quarter
- Monthly socials
- Enhanced sick and parental pay (scales with tenure)
- Access to Spill on-demand and recurring counselling and therapy
Company values
- Customer-centric: We obsess over how our decisions & how we show up will help our current and future customers
- Team Before Self: We do whatever it takes to maximise our team’s performance, knowing that pulling together allows us to achieve more than going alone
- Grit & Perseverance: We are relentless in our pursuit of success, seeing knock-backs as opportunities to learn & grow
- Positive Mindset. Solution Focussed: We aim to solve problems, not just spot them. We stay optimistic and bounce back from failures
- Act Like an Owner: We all understand that Omnea belongs to us. This means addressing issues as they arise, valuing every task, and showing deep care
- Craft at Speed: We care greatly about the quality of our work, whilst often moving at an uncomfortably fast pace
Company HQ
Victoria, London, UK
Articles
Leadership
Ben Freeman
(Co-Founder & CEO)Previously, Ben joined the founding team at Tessian, built out the go-to-market teams and launched & managed the business in the US.
Sabrina Castiglione
(CFO/COO)Part of the early Tessian team with 2 exits under her belt (Tessian-> Proofpoint, Pento-> HiBob), Sabrina is a veteran European startup CFO/COO.
Abhirukt Sapru
(Chief Commercial Officer)4x CRO/VP Sales and Employee #2 at Tessian and early angel at Omnea, Abs is part of the early-Tessian group that's accelerating Omnea through its rapid growth.
Rebe Tristan
(VP Customer)16+ years in tech, scaling customer orgs, building teams from scratch, and helping companies grow fast, from Meta to Pigment, Rebe brings a wealth of experience to Omnea.
People progressing
Gavin joined the team in 2022 as a Founding Software Engineer, he was promoted to Tech Lead in 2024 and Engineering Manager in 2025.
Brian joined the team as a Founding Software Engineer in 2022 and became a Tech Lead in 2023.
Ben joined as Chief of Staff in 2023 and in 2025 he was promoted to Head of US Operations.
India joined the team as a Founding Software Engineer in 2022 and became a Tech Lead in 2025.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at Omnea
Claire Williams (Chief of Staff)
- At Omnea, we embrace diversity. To build a product that's loved by everyone, we need a team with all sorts of backgrounds, experiences, and perspectives. We encourage you to apply even if your experience doesn't quite match the full job spec! And regardless of your race, religion, colour, gender, or anything else!
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