Head of Delivery, Kooth
£96-113k
More information about location
Effective personalised digital mental health care platform
Be an early applicant
Effective personalised digital mental health care platform
201-500 employees
Be an early applicant
£96-113k
More information about location
201-500 employees
Company mission
Kooth's mission is to create easy to access online mental health services that work alongside you to provide compassionate and effective support.
Role
Who you are
- Experienced leader with a track record of leading complex programmes of product and service delivery through several multi-disciplinary teams
- Line management of delivery managers and team lead experience
- Demonstrable experience of owning and driving the continuous improvement of delivery and reporting on meaningful delivery and performance indicators
- Knowledge and experience of using a range of lean and agile delivery practices to deliver and iterate user-centred digital products and services
- Understanding of regulatory and compliance frameworks relevant to digital health or Software as a Medical Device (SaMD)
- Understanding of user research, interaction and service design, product management, and software development practices (eg DevOps, CI/CD)
- Significant demonstrable work experience of leading the delivery of complex programmes of work
- Significant demonstrable work experience of leading multiple delivery managers, or an entire delivery management function
- Significant demonstrable work experience of adopting and adapting practices from a range of lean and agile delivery methods
What the job involves
- Reports to: Chief Technology Officer
- Direct Reports: 3x Senior, 1x Delivery Manager
- We’re seeking a leader to elevate how Kooth delivers value - strengthening collaboration, improving delivery practices, and ensuring our teams work efficiently and effectively across every project
- You’ll champion our delivery management capability, drive continuous improvement, and uphold our commitment to Medical Device compliance with rigor and care
- Drive the delivery of value quickly, smoothly, and more predictably, reducing risk and avoiding costly delays and hand-offs
- Lead and mentor a distributed team of Delivery Managers across the UK and US, building capability, supporting professional development, and fostering a culture of collaboration and innovation
- Promote the continuous improvement of delivery practices and organisational processes, using data and metrics to identify and address issues that impede the smooth, fast flow of value delivery
- Establish and adopt meaningful delivery and performance indicators, ensuring metrics are relevant, actionable, and aligned with organisational goals
- Develop a deep understanding of the challenges and opportunities Kooth faces as it expands in the US and UK, and the role Delivery Management plays in meeting and exceeding those challenges
- Demonstrate strong collaboration across all disciplines and departments, leading your team to model the same behaviour
- Work closely with the VP of Engineering and Head of Data to lead the Technology team, representing and championing the team and its value across Kooth
- Support Kooth’s remote-first product and engineering culture, and look for ways to deepen connection and belonging across distributed teams
- Coordinate the delivery of multiple products and services, ensuring progress is effectively communicated, work is transparent, and delivery is well understood across the organisation
- Lead a continual planning process in a fast-moving, complex environment, devising roadmaps and managing complex interdependencies across Kooth’s departments and products
- Lead on Kooth’s Software as a Medical Device (SaMD) delivery compliance, collaborating with product, engineering, and clinical teams to ensure processes meet regulatory requirements, are well understood, and operate effectively in practice
- Drive the health and sustainability of Kooth’s product squads by creating an open, collaborative environment and using strong mediation skills to resolve conflicts
- Identify and challenge unnecessarily complicated organisational processes, coaching teams and departments to improve their ways of working
- Implement and support appropriate delivery methodologies, digital tools, and ways of working to empower distributed teams to deliver effectively
- Partner with product, engineering, service delivery, and clinical teams to strengthen collaborative, iterative delivery of Kooth’s products and services, ensuring they meet user and client needs
- Build consensus between Kooth’s different functions and highly independent stakeholders, solving and unblocking issues at the highest level in a calm, collaborative manner
- Communicate roadmaps, plans, dependencies, risks, and mitigations effectively to both technical and non-technical stakeholders — including clients, our board, and external audiences
- Create an environment where working in the open and communicating clearly becomes the default practice across the organisation
- Collaborate with and direct external suppliers and delivery partners alongside internal teams
- This role may involve occasional travel between the UK and the US
Salary benchmarks
Our take
Kooth offers free at the point of access mental health care to more than 5.4 million people via NHS commissioners, corporates, social workers, GPs and schools across the UK. It provides a mix of community-created content, forum sessions with other community members, and one-to-one counselling via online chat. All users sign up anonymously for the free-of-charge service and there's no digital tracking of session IP addresses. The aim is to provide a safe space where each person can get the support they need.
As a pioneer in online counselling, Kooth brings together emerging technologies with innovation in clinical practice and evaluation to create new models of care in mental health.
Kooth’s 2020 IPO came at a time when London listings were sparse. A testament to the important contribution its services can make at a time when businesses are becoming more conscious of the need to foster well-being in their employees and in the wider world. This is further exemplified by the 33% soar in share prices after a contract was announced to serve 13 to 25-year-olds in California.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Company benefits
- 28 days (plus Public Holidays)
- Yearly professional training programmes structured around you
- Pension contributions
- Remote Working
- Healthshield Care plan
- EAP programme, 24/7 Telephone Mental Health & GP
- Annual company share option awards
- Life Assurance (up to four times the amount of your annual salary)
- Cycle to Work Scheme
- Incapacity Income Protection
Company HQ
Paddington, London, UK
Leadership
Kate Newhouse
(CEO)Also a SUpervisory Board Member of the European Dental Group. Previously Member, Secretary of State for Health and Social Care's Health-tech advisory board, CEO of Blenheim Chalcot and Doctor Care Anywhere.
Sanjay Jawa
(CFO)Previouslt Operating Partner at ScaleUp Capital and CFO at QualiTest Group.
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