Senior Technical Partner Success Manager, Contentful
$144-160k
+ Stock Options
More information about location
Content management platform
Job no longer available
Content management platform
501-1000 employees
Job no longer available
$144-160k
+ Stock Options
More information about location
501-1000 employees
Company mission
To modernize how content flows by leading the transition from legacy CMS to content infrastructure.
Role
Who you are
- Minimum 5+ years proven experience as a Solution Architect or Technical Partner Manager, preferably in a customer and/or partner-facing role
- 3 - 5 years experience working with Contentful or other API-first composable content systems
- Understanding of major commerce and marketing technology platforms
- Proven experience with current web technologies (React or other JavaScript frameworks, REST and GraphQL APIs, CDNs, etc.)
- Experience working with content personalization, experimentation and analytics tools
- Strong understanding of integration technologies and methodologies
- Proficiency in building demos or presentations for both technical and non-technical audiences, and the ability to adjust depending on audience
- Proven team player
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and external partners
- Strategic thinker with the ability to develop and execute complex plans
- Results-oriented mindset with a track record of driving partner success and revenue growth
- Bachelor’s degree in Computer Sciences (CS) or related field preferred
- Willingness to travel occasionally for meetings, conferences, and events
- Authorization to work in the United States
What the job involves
- We are seeking a dynamic and experienced Senior Technical Partner Success Manager to join our team
- This role will be responsible for developing and executing strategies to ensure the success of our partners in implementing Contentful
- They will collaborate closely with internal teams to drive partner satisfaction, customer satisfaction and retention, and revenue growth
- This role will report into the Product Adoption & Growth team and is not a people management role
- Build and nurture strong relationships with the Contentful implementation leads in our agency/SI partner ecosystem
- Serve as the main point of contact for agency/SI partner implementation teams to understand their technical business objectives, challenges, and opportunities
- Run Technical Partner Advisory Board targeting CTOs and Contentful Implementation Practice Leads
- Strengthen connections between our partner implementation teams and Contentful CS and Professional Services teams
- Shape Partner Success: Develop and execute strategic plans to empower our agency and SI partners with the tools and expertise they need to deliver exceptional Contentful implementations for their clients. This will fuel partner growth and success, driving towards Contenful's overall business objectives
- Drive Mutual Growth: Collaborate closely with internal teams (Prod Dev, CX, Infrastructure/Engineering) to identify opportunities for enhancing our partner implementation capabilities. Prioritize initiatives that create significant value for both Contenful and our partners
- Oversee the technical onboarding process for new agency/SI implementation partners, providing them with the necessary training, resources, and support to effectively implement Contentful
- Implement processes and programs to drive visibility and higher retention rates with Managed Services Partners
- Lead the strategic development and delivery of agency/SI implementation partner curriculum and training through virtual, in-person and e-learning programs, working closely with Learning Services organization
- Work across GTM and CX orgs (Learning Services & PS), to deliver partner enablement programs, including training sessions, workshops, and certification programs
- Implementation Training and Certifications for Delivery Teams
- Demo Training and Badging for Business Teams Advocacy and Support
- Act as a trusted advisor to partners, offering guidance and best practices to help them achieve their business goals for their implementation team
- Advocate for partners internally, representing their interests and providing feedback to product development and professional services teams
- Ensure Partners have all necessary Training and Development Environments
- Provide implementation partner voice into Product Roadmap process
- In collaboration with partner program manager, develop campaigns to promote the implementation partner programs to partners
- Ensure new product release enablement launches are planned with all internal cross-functional parties and delivered to all external partner segments with clear deliverables, cadences and strategy for ongoing engagement for implementation topics
- Take full ownership of communication cadence to partners on implementation topics with a partner segmented lens
- Identify gaps in partner facing collateral and solves for these
Application process
- The application deadline is 12/24/24
Our take
Creating, distributing and managing digital content can be complex, time-consuming and difficult, especially at scale. Contentful solves this problem by centralizing all content management into one API-based system.
Since founding in 2013, Contentful has grown to become one of the largest companies of its kind. It now serves thousands of customers, many of which are enterprises such as Danone and Bang & Olufsen. Importantly, the company has continued to improve its offering, for example by partnering with eSSENTIAL Accessibility to offer a way for users to achieve ADA compliance.
In recent years, Contentful has grown its executive team, attracting top talent from companies like Zendesk and Atlassian which has helped to accelerate its ambitious growth strategy. It has also expanded its relationship with AWS, launching the Contentful Composable Content Platform in AWS Marketplace, a key move that will help to broaden its reach and ensure it remains a key player in the competitive CMS market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Diversity is a priority
"I really like the no-nonsense approach to D+E+I in Contentful. We employ people from over 70 nationalities, there are a lot of grassroots employee..."
Funding (last 2 of 8 rounds)
Jul 2021
$175m
SERIES F
Jun 2020
$80m
SERIES E
Total funding: $331.6m
Company benefits
- Full-time employees receive Stock Options for the opportunity to share in the success of our company
- Generous amount of paid time off, including vacation days, education days, and volunteer days
- Use your personal education budget to improve your skills and grow in your career
- Enjoy a full range of virtual events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
- Use your physical fitness budget to get away from your desk and support your physical wellness
- A monthly phone/internet stipend and phone upgrade reimbursement after 2 years
- Plus, Contentful socks! And other amazing swag as part of company events. Oh yeah!
- Access to our Employee Assistance Program (EAP) for information, support, discussion, and counseling for life’s challenges
- Comprehensive health/dental/vision care package covering 100% of monthly premiums for employees
- 16 weeks of paid parental leave to care for and focus on your growing family
- New hire office equipment stipend. Get the gear you need to work at your best
Company values
- Be humble - We are not centered on ourselves, but focus on the needs and contributions of others around them
- Embody a growth mindset - We believe in our collective potential to develop and evolve through dedication and continuous learning
- Start with the customer and work backwards - The first question we ask is “What customer need does this solve?” and treats each customer with empathy
- Strive together - Creating anything of significance without collaboration is challenging, so we work hard together to make an impact
Company HQ
Brunnenviertel, Berlin, Germany
Articles
Leadership
Paolo Negri
(CTO)Previously worked as Senior Developer at AutoScout24, and Senior Developer Team Lead at Wooga.
Sascha Konietzke
(CSO & Board Member)Previously worked as EMEA Manager at Hewlett-Packard, and founded a range of companies including angel investment firm Ko9.
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