Strategic Customer Success Manager, Monta
French Speaking
Electric vehicle charging platform
Job no longer available
Electric vehicle charging platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To provide the best technology solutions for the entire EV charging cycle.
Role
Who you are
- 5+ years of experience working in a customer-facing role with strategic organizations. (experience with Fortune 500 companies is a plus)
- Fluent in French & English. (additional language capabilities are a plus)
- Based in Paris, London or Copenhagen
- Strong communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences
- Strong commercial acumen with a customer first mentality
- Strong problem-solving skills and the ability to think creatively to develop solutions to complex challenges
- Strong time management and prioritization skills to manage your book of business and its various project tracks effectively
- Experience navigating large global organizations, dealing with technical and commercial teams including partner enablement and complex setups
- Proven track record of project management and stakeholder management skills internally and externally
- Proven track record of SaaS AND/OR industry experience in customer success management, portfolio management, success planning, key account management, driving revenue growth, product adoption, health scores, renewal management and customer satisfaction within strategic accounts
- Ability to travel to see partners globally at a minimum of two weeks per quarter
- Experience working with Hubspot or other CRM systems is preferred
- Consulting background is a plus
- EV experience is ideal but not mandatory
What the job involves
- We are seeking a highly motivated and experienced French speaking Strategic Customer Success Manager to join our dynamic and growing team at Monta
- You will be responsible for managing our industry leading Strategic Partners with a focus across french speaking countries
- These partners use Monta to manage/acquire their B2C, B2B customers and direct partners and manage their EV Charging sites, projects, or organization and often generate revenue from them
- Develop and maintain strong relationships with key stakeholders, including executive sponsors, decision-makers, executive buyers, project managers and influencers
- Act and take ownership as the operational lead & trusted advisor for all stakeholders in your dedicated book of business in regards to workflow realization and product enablement to improve product adoption, ensure seamless product implementation, migration and proactively lead the customer through their lifecycle
- Collaborate with your counterpart in Account Management to handle risk proactively, manage renewals and grow your book of business over time to drive retention and expansion across your portfolio
- Ensure customer retention through strategic touchpoints, effective project management, escalation management and success planning
- Create champions internally within the customer’s environment via effective customer onboardings and “train the trainer” initiatives
- Forecast and track key account metrics and analyze trends to identify opportunities and mitigate risks for both the customers and Monta alike
- Utilize tool stack & our CRM to manage and prioritize activities for each account, ensuring that all customer interactions are tracked and all records are kept up-to-date and managed appropriately
- Collaborate with internal teams, including sales, account management, finance, marketing, and product, to ensure our strategic partners are receiving the best possible service and support
- Develop a deep understanding of our product and how it can be used to meet the needs of our strategic partners
- Work closely with our partners to understand their strategic value drivers and provide guidance and recommendations on how our software can be leveraged to achieve their goals
- Identify and mitigate risks associated with our strategic partners, including churn, pricing concerns, and customer satisfaction issues
Our take
Monta is an EV charging company that is building ways to make it easier to charge EVs from wherever you are. In order to do so, the company is working to digitise the EV charging ecosystem via a charging management platform.
Transforming mobility is a leading global effort towards a greener society and European cities are rapidly seeing the uptake of electric vehicles. In spite of this, there is a dearth of EV charging points, and Monta is trying to rectify this issue through its unique all-in-one EV charging platform, which makes charging vehicles simple and seamless, thereby increasing the adoption of a more sustainable method of transport.
Monta has invested its efforts toward opening up new markets, specifically North America, whilst consolidating its market position in Scandinavia, the UK, and Germany, as well as creating transparency within the electricity market and continuing to fund digitising the power grid infrastructure. Alongside this, the company recently partnered with Octopus Fleet to support the expansion of its fleet and energy services. This partnership strengthens Monta's role in large-scale fleet electrification and puts the company in a strong position as demand for reliable EV charging continues to grow.
Freddie
Company Specialist at Welcome to the Jungle
Insights
53% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2024
$92.2m
SERIES B
Sep 2022
$34.6m
SERIES A
Total funding: $149.9m
Company benefits
- Equity Incentive Plan/Warrant Allocation: We believe that all employees at Monta should be owners of the company and a close part of the journey we are on - therefore, all are offered to be part of the plan.
- Parental leave: You will get paid leave in connection with pregnancy, childbirth, and adoption whenever the time arrives.
- Growth & Development: We offer support to attend conferences, take courses, and even work on your own projects so you can be the best version of yourself.
- HQ Visits: You will get the chance to join us in our Copenhagen HQ for our Strategy Days to spend valuable (and fun!) time face-to-face with your colleagues.
- EV Rental: What better way to understand what we work so hard on every day than by borrowing one of the two EVs we have in HQ?
- Pension & Healthcare: We want to make sure you’re taken care of now and in the future, so we offer a pension and health care plan.
- Fun Workspace: We appreciate the balance necessary for you to thrive, so whether you’re working from one of our comfy sofas or taking a well-deserved foosball table break, we know your next big idea can come from anywhere.
- Sports & Recreation: Everyone in our offices can enjoy deals with different fitness facilities and there are sponsoring options for remote workers as well.
Company HQ
Metropolzonen
Leadership
Casper H Rasmussen
(Co-Founder & CEO)Previously served as Group CTO for Monstar Lab, Technical Assistant for B&O Service Centre, and IT Consultant for Accenture.
Anders Pedersen
(Co-Founder)Previously served as Project Manager and Developer for Greener Pastures, Digital Projects and Process Manager for Molamil, and Digital Production Manager for Nodes.
Salary benchmarks
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