Senior Operations and Customer Success Manager, HealthCaters
€60k
+ VSOP package
Data-based health solutions
Job no longer available
Data-based health solutions
1-20 employees
Job no longer available
€60k
+ VSOP package
1-20 employees
Company mission
To make people healthier on a population level, long-term.
Role
Who you are
- You have a hands-on operations experience in a fast-growing startup or a small company
- You are extremely good at project management & coordinating multiple work streams
- You are good at Excel & Google Sheets
- You are creative and problem-solving by nature
- You are comfortable working in dynamically changing conditions with a high degree of autonomy
- You are excellent at communicating deadlines and making sure your team members play along
- You have a sincere affection for working with people, and you don’t get exhausted being the person of contact for many
- You are a risk-taker, and entrepreneur at heart - you are willing to experiment, work fast, and deliver results in the realms of high uncertainty
- You are able AND willing to travel a lot, you don't mind short-notice business trips and you are okay with long train rides
- You possess a European driving license
- You speak fluent German & English
- You live or are prepared to move to Berlin (our HQ)
What the job involves
- Support the leadership team in operations strategy
- Ensure flawless and efficient B2B customer onboarding
- Set up scaleable operations processes
- Ensure management and supply of our hardware / materials, as well as human resources, needed to operate the B2B client locations
- Launching new B2B clients in Germany and abroad
- Coordinate resources - inventory and staff - to be able to onboard clients continuously and sustainably, without any delay
- Ensure proper timeline adherence for each new customer onboarding
- Be the first point-of-touch for our B2B customers in case they have any questions, set up appropriate communication & feedback channels
- Conduct customer interviews on an as-needed basis
Our take
A common issue with many healthcare systems is that they are overrun, leaving patients feeling like they’ve been given plaster solutions and not long term health fixes. Looking to put more control into patients' hands, and support finding durable solutions, is Berlin-based startup HealthCaters.
The company provides users with a health screening kit and an AI-powered app that uses their data to provide personalised coaching programs with features like healthy habit reminders and lifestyle change suggestions. Targeting the corporate sector as well as individuals, HealthCaters has attracted business customers by reducing sickness rates and offering remote workers health benefits among other things.
The personalised aspects of the company's offering should see it stand out in the sector, and it’ll be interesting to see how the UX is received with long term use. Offering its product in five cities already, the company has done well to share its product, having only founded in 2020. Recent funding will allow it to continue developing its product and expanding its team.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Oct 2023
$1.2m
SEED
Aug 2021
$1m
SEED
Total funding: $2.2m
Company benefits
- A chance to work in a fast growing health tech startup
- An opportunity to work & connect with an international team of believers & doers
- Team building events and fun trips twice per year
- VSOP package that makes a difference
- Urban Sports or a benefit of your choice
- Recurring educational budget every year
- Public transport or bike reimbursement
- Global WeWork access
- Unlimited health screenings
Company HQ
Schöneberg, Berlin, Germany
Leadership
Lilia Kruse
(Co-founder)Previously a Doctor at Deutsches Herzzentrum Berlin, Asklepios and UMCG.
Tatyana Eliseeva
(Co-founder)Prior work includes Head of Business Development at Medigo GmbH and VP at Da Vinci Capital.
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