Fraud Operations Specialist, Affirm
CA$63-83k
+ Employee Stock Purchase Plan
POS installment loans
Open for applications
POS installment loans
1001+ employees
Open for applications
CA$63-83k
+ Employee Stock Purchase Plan
1001+ employees
Company mission
To deliver honest and transparent financial products that improve users' lives.
Role
Who you are
- Background in fraud operations, compliance, and/or chargebacks/disputes within the tech or fintech industry
- A keen eye for detecting and deterring fraud and risk behaviors
- Experience and knowledge of utilizing fraud investigative techniques and practices
- Excellent analytical and problem solving skills
- Solid understanding of SQL and/or some programming language is a plus
What the job involves
- The Fraud Operations Team is looking to fill a specialist position on the Compliance Investigations team
- The ideal candidate will work on multiple case queues and take ownership of a variety of responsibilities, ranging from ad hoc reviews, sanctions and PEP alerts, and bank partner escalations
- They should have a deep understanding of their specific work and case types, as well as familiarity with the operations of other Ops teams
- With minimal direction from leadership, this person will be able to prioritize tasks, resolve issues, and meet production and accuracy goals
- They will also assist teammates and shared services with questions, support cross-functional collaboration, handle vendor escalations and more challenging cases
- Regularly review suspicious account activities, diagnose account issues, and identify links to deter fraud attacks
- Monitor and review accounts flagged for potential fraud risk, Sanctions and PEP reviews
- Work collaboratively with multiple teams like Fraud Strategy & Analytics, Financial Crimes and Merchant Risk to share fraud trends and provide insight on new fraud behaviors and methods
- Independently solve complex fraud scenarios and cases using data and information from various tools and solid judgment
- Optimally handle ad hoc tasks and small projects
- Support vendor teams with escalations
Our take
Affirm offers point-of-sale loans to consumers, working with merchants like Shopify, KAYAK, and Walmart. Buy now, pay later transactions have grown in popularity in recent years, and this business is tapping into the market with a totally different approach to credit - by delivering the Affirm card, the first US debit card with the option to pay-over-time.
Boasting over 21M consumers and 337,000+ merchants, the company offers flexible payback options, ranging from 3 to 36 months. The interest rates run between 0% and 30%, so, while they are not necessarily the cheapest option, Affirm prides itself on having no fees for late payments, no hidden charges, and total transparency about what people will pay before they take out a loan.
Affirm collects payments from the customers and pays the merchants directly, shouldering the risk itself. The company has boosted its market share, expanding its availability beyond the US to include most of Canada, and continues to launch new features and create new partnerships towards bettering its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$500m
SERIES G
Apr 2019
$300m
SERIES F
Total funding: $1.1bn
Company benefits
- Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
- Spending Wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
- Supportive Communities: Get involved with our employee resource groups and community groups
- Remote-first Workforce: If your role is remote, you can set up shop anywhere in your home country
- Generous Time Off: Take the time you need when life happens
- Health Benefits: Get a plan that fits your needs
- Mental Healthcare: Take care of your mind with great mental health programs
- Parental Leave: Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
- Away Days: We offer 20 company-wide paid days off—which help our teams collectively pause to recharge
- Learning & Development: Engage in exciting learning programs to level up your growth
Company HQ
Chinatown, San Francisco, CA
Leadership
Max Levchin
(Co-Founder & CEO)Has founded/co-founded numerous companies, holding various executive positions at each, including Paypal, Slide, Glow, HVF Labs, and SciFi VC. Also worked at large brands including Google, Yelp, Yahoo, and Evernote.
Share this job
View 100 more jobs at Affirm