Client Success Manager, Expedia Group
Media Solutions, 1 year contract
Online travel shopping company
Be an early applicant
Online travel shopping company
1001+ employees
Be an early applicant
1001+ employees
Company mission
Expedia's mission is to power global travel for everyone, everywhere.
Role
Who you are
- Someone with previous account management experience
- Bachelors and/or 2+ years previous experience in advertising or marketing with knowledge of the online advertising/marketing and travel industry - digital media buying models, digital campaign measurement, ad serving, third party tracking, targeting, etc..
- English is required. Additional languages are a plus
- Experience working with MS Office applications and intermediate Excel skills required
- Demonstrated project management experience
- Experience working in a global, multi-cultural organization
- Experience with Salesforce, JIRA, Google Ad Manager and Tableau strongly preferred
- Confirmed ability to work independently handling multiple tasks within tight deadlines with confidence and ease
- Excellent at communicating and successful with setting expectations
- A love of meeting – and beating – deadlines
- Strong organizational skills: attention to detail, diligence and follow-through, creative problem solver, effective time manager
- You are able to build strong partnerships and can coordinate across other teams and functions
- You have a growth mindset
- You can excel in a fast paced and dynamic environment
What the job involves
- Expedia Media Solutions is looking for a highly motivated Client Success Manager to join us on a 1 year contract. We are the advertising division within Expedia, Inc., and we offer our marketing partners advertising solutions to reach the Expedia, Inc. audience
- If you are cool under pressure, approach challenges head-on, and enjoy teaming up with a hardworking and diverse group of colleagues and clients, then we would love for you to come and work with us!
- As a Client Success Manager, you will be an integral member of a operations team working on campaigns composed of strategic and/or named accounts throughout the display campaign lifecycle
- This is a 1 year contract, starting ASAP
- Partner with Sales and clients liaising with other teams on campaign creative and production strategy
- Advise clients on preferred methodologies based on Expedia data and insights, trends in the industry, and competitive analysis for achieving their campaign goals
- Coordinate campaign production tasks with preferred vendors
- Ensure on-time campaign launches as well as ongoing monitoring of pacing and performance throughout the campaign
- Oversee inventory reservation requests and creative scheduling activities with the Technical Ad Operations Team using vendor resources for appropriate tasks
- Conduct advanced troubleshooting as needed, and assist team members with troubleshooting of production, delivery, or billing challenges
- Propose and implement optimization strategies if necessary to improve campaign performance or delivery
- Collaborate with Sales to provide post campaign creative analysis
- Participate in calls with clients to review and discuss campaign performance and results
- Consistently meet or exceed relevant metrics established for the team, ensuring timely and reliable delivery of top-quality service
- Actively engage in team projects to drive operational efficiency and results
- Assist with training and on-boarding new team members
Salary benchmarks
Our take
Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.
Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.
What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Leisure Travel Reimbursement
- Travel Discounts
- Family & Friends Discount
- Employee Assistance Program
- Wellness Reimbursement
- Global Service Awards
- Business Travel Medical Insurance
- Matching Gifts
- Expert Medical Opinion
- New Parent Benefit
- Employee Stock Purchase Plan
- Private Health Insurance
Company values
- Force Simplicity
- Include Consciously
- Trust Each Other
- Go Get What's Next
- Choose Fearlessly
Company HQ
Interbay, Seattle, WA
Articles
Leadership
Peter M. Kern
(CEO, not founder)Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.
People progressing
Joined as Manager - Strategic Initiatives and has been promoted multiple times to Senior Manager - Strategic Initiatives after 1 year, to Director - Strategic Initiatives also after 1 year, and again to Senior Director - Strategy & Supply after 2 years. Now works as the Vice President of the Travel Agent Affiliate Program.
Share this job
View 42 more jobs at Expedia Group