Customer Success Manager, KNIME

German Speaker

Salary not provided

Mid level

Remote in Germany

Berlin

More information about location

Analytics & AI for data management

Be an early applicant

Analytics & AI for data management

201-500 employees

B2BArtificial IntelligenceEnterpriseBig dataAnalyticsMachine LearningSaaSData AnalysisNo-Code

Be an early applicant

Salary not provided

Mid level

Remote in Germany

Berlin

More information about location

201-500 employees

B2BArtificial IntelligenceEnterpriseBig dataAnalyticsMachine LearningSaaSData AnalysisNo-Code

Company mission

To build the most intuitive and widely-used environment for data science and give the community easy access to powerful capabilities.

Job

Company

Role

Who you are

You have several years of experience in customer success or professional services roles, preferably within large organizations
You should be an effective communicator (fluent in both English and German), with the ability to adapt to changing priorities while remaining detail-oriented and analytical
A track record of enhancing customer satisfaction, fostering adoption, and driving expansion is essential
Familiarity with enterprise or cloud software and previous experience running customer workshops are strongly preferred
Flexibility to travel up to 50% will be required to meet customer and business needs

What the job involves

As a Customer Success Manager, you will be the primary partner supporting our valued customers, guiding them to achieve their strategic goals and fully leverage their investment in KNIME
We are looking for a professional with a unique mix of customer expertise and technical foundation, who can establish strong, strategic relationships with our clients
Your focus will be on enabling seamless product adoption, identifying best practices, and expanding KNIME’s impact within their organizations
Acting as a liaison, you’ll simplify complex processes and foster communication between the customer and KNIME's teams, including Product Management, Engineering, and Professional Services
In this role, you’ll manage and deepen client relationships, driving product adoption and ensuring both customer retention and renewal
You will work closely with customers to develop tailored Customer Success Plans, defining goals and tracking their achievements
You’ll conduct regular reviews of these plans, presenting progress and updates to both customers and KNIME’s internal teams
By positioning yourself as a trusted advisor, you will help customers continually see the value of KNIME, identifying opportunities for expanding product usage
Additionally, you’ll collaborate across departments to address customer needs, assist in workshops, and ensure clients are informed on new products and features

Our take

AI training and data preparation have an accessibility problem, which is why KNIME has created a workflow platform that aids in building analyses for AI models. Using no-code technology, KNIME helps to upskill across various disciplines in an organisation by sharing insights from AI models across all wings of a business.

Effectively, KNIME makes AI monitoring and insights easy to use for the layperson, and this makes it a great foundational tool for building data applications and knowledge bases. What was once an exclusive endeavour has its boundaries opened up, helping more people engage with and learn how to use AI models across social media, finance and retail markets.

A 2024 growth equity investment from INVUS will be channelled into reaching new markets with its cloud analytics platform. Interestingly, though there was interest from other VCs, the company says it chose this partnership because it would not change the company's focus or open source philosophy.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Many candidates hear
back within 2 weeks

Glassdoor (4.5)

Company

Company benefits

Flexible working hours
Learning & coaching
Sport programs
Language courses
Referral program
Stock options plan
Small stuff support
Afterwork events
Snacks
Health checkups

Company values

We are visionary, but thoughtful; competent, but always learning, and we always consider people first

Company HQ

City, Zürich, ZH

Articles

Open-source data science platform Knime raises $30M to seize opportunity in generative AI

Swiss open source data science company KNIME receives €20 million from Invus

Leadership

Michael Berthold

(CEO)

Previously Honorary Professor at Konstanz University and Director of Data Analysis at Tripos.

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