Lead Solution Engineer, Gong
$213-250k
OTE
AI OS for revenue teams
Open for applications
AI OS for revenue teams
1001+ employees
Open for applications
$213-250k
OTE
1001+ employees
Company mission
To empower companies to unlock their full revenue potential.
Role
Who you are
- 8+ years of customer facing experience in a solution engineering role (pre-sales) or a combination of solution engineering and other relevant work experience
- Experience with sales technology: CRMs, cloud architecture, or telephony / web conference systems
- Experience with data flows, AI & ML concepts, analytics, APIs, webhooks, or JSON is a plus
- Understanding of security and privacy pertaining to SaaS systems
- Understanding of key sales personas and workflows (including forecasting and prospecting) within a GTM organization
- Excellent verbal and written communication skills
- Strong interpersonal and teamwork skills
- Able to make the complex sound simple!
What the job involves
- The mission of our Solution Engineering team at Gong is to serve as trusted partners, advising on complex workflows and guiding customers toward an AI-first approach to their go-to-market strategy, ultimately helping them achieve their desired business outcomes
- As a Lead Solution Engineer on the team, you will be instrumental in creating raving fans among our prospects and customers
- Your focus will be on helping them understand how our platform can drive their strategic business initiatives across the organization
- Work alongside Sales and Customer Success as the ultimate product expert and account team technical advisor
- Thoroughly understand all aspects of the Gong platform in order to explain and demo the technology to all types of users
- Be the trusted advisor to both prospects and customers to ensure they get the correct business outcome and value from our Gong technology, including business value quantification
- Assist prospects and customers with business assessments (POCs, Pilots)
- Craft content to show customers how to leverage Gong for specific use cases
- Execute the build and delivery of outcome-based demos and solution architecture diagrams for customers that have highly complex use cases
- Solution complex business and technical requirements and explain them in simple terms
- Assist with RFPs and questionnaires in the context of sales cycles
- Help eliminate bottlenecks by working cross-functionally (Sales, Customer Success, Support, Product Management, Engineering) in order to get deals across the line
- Partner with and support Marketing on demand gen activities (webinars, conferences, events)
- Contribute reusable assets to the Sales Engineering team and the company at-large
- Collaborate closely with Product Marketing, Product Management, and Engineering to share voice of the customer feedback in order to influence our product roadmap and GTM strategies
Our take
In the world of sales, relying on traditional methods like CRM notes for customer insights can be a time-consuming nightmare. Sales reps often spend hours sifting through data, yet crucial details get lost and decisions end up being based on guesswork. Recognizing this challenge, Gong founders saw the potential of AI to bridge the information gap.
Gong's innovative solution goes beyond simply recording customer interactions, it analyzes them as well. Gong identifies potential red flags and offers recommendations on the fly, helping reps navigate conversations toward successful closures.
With a proven track record and a global customer base that includes tech giants like LinkedIn, Slack, and Shopify, Gong is making its mark on the industry. The company is focused on expanding its reach internationally and forging new partnerships, capitalising on the boom in demand for AI - which has seen the company reach an ARR run rate of $500 million.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$250m
SERIES E
Aug 2020
$200m
SERIES D
Total funding: $586m
Company benefits
- Mental health support resources
- Flexible wellness fund
- Work from home stipend
- Generous vacation days
- Quarterly recharge company shutdowns
- Parental leave
- Employee equity
- Retirement savings
- Commuter & parking benefits
- Training & development programs
- Employee resource groups
- Mentorship opportunities
Company HQ
The East Cut, San Francisco, CA
Leadership
Amit Bendov
(CEO & Co-Founder)Prior to co-founding Gong in 2015, Amit spent nearly 3 years as the CEO of SiSense and 5 years as CMO at Panaya.
Eilon Reshef
(CPO & Co-Founder)Initially served as CTO at the company before transitioning into their current role. Co-founder and former VP of Webcollage (acquired by Answers in 2013).
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