Product Manager, Trainline
£70-80k
2+ days a week in office
Europe's leading rail ticketing platform
Be an early applicant
Europe's leading rail ticketing platform
1001+ employees
Be an early applicant
£70-80k
2+ days a week in office
1001+ employees
Company mission
Trainline is proud to be Europe's leading rail and coach platform - a tech company with a mission to make train travel as smooth as possible to allow travellers to make greener travel choices.
Role
Who you are
- Proven experience in a Product Management role in a fast-paced eCommerce, Marketplace, Travel or Technology environment where you’ve had to think on your feet and bring people together to solve problems
- Relentless curiosity about customer needs and how to solve them using technology
- Experience working with Development Teams and Machine Learning Engineers
- Experience creating product experiences powered by data, whether that be AI, Machine Learning or large datasets
- Experience leveraging great cross-functional relationships in building an impactful product strategy and roadmap. You'll be partnering especially with Brand, Creative and Growth leaders to deliver product experiences that go to market successfully
- Taking ownership of achieving success, including improving the product experience by motivating and driving a team to achieve data-based metrics (KPIs or OKR targets)
- Analytical thinking and decision making, able to weigh up conflicting priorities and make the right decision using a balance of data inputs
- Knowledge and experience of working with Agile frameworks, writing user stories, setting sprint goals and collaborating with teams on acceptance criteria
What the job involves
- We are now looking for a Product Manager to lead our focus on the customer travel experience – ensuring we enable customers to adjust their booking, change their plans, understand key insights and possible disruption that could affect their journey, give them solutions to any problems they have on route, and ultimately to enjoy the experience of travelling by rail!
- This is a fantastic opportunity for someone looking to progress their product career, take on some significant challenges, work with the best-in class technology and GenAI whilst helping to accelerate our business. If you are passionate about the opportunities presented by technology and user experience innovation, and are looking for an opportunity to work with seasoned leaders in an ambitious, market-leading tech organization, then this is for you!
- Take on Product Leadership for our customer Care experience within our Travel& Disruptions team, from the moment of purchase through to managing your journey and getting to your destination
- Be responsible for the strategy and the day-to-day execution of the roadmap, working cross functionally with Design, Data, Engineering, Brand, and other Product teams to achieve our goals
- Have responsibility for a mixed Engineering squad whose members are based in London. This squad includes Backend, Mobile and ML/AI engineers
- Have dedicated partners from the Data team, to help create an experience powered by data, the Design team, to help create a rich customer experience that meets customer needs, and the Brand team, to help take the product to market successfully
- Be accountable for changing the way customers travel by train, and excited to take on the responsibility, empowerment and visibility that comes with such an important role
- Be comfortable talking broad strategy and technical detail across the customer experience - and articulating both opportunities and threats with precision
- Be passionate about customer needs. You have strong empathy and are the customer advocate. You evaluate and understand customer insights and align them to the work your team is delivering to ensure user needs are met
- Partner with dedicated embedded data science, researchers, and analysts to develop actionable qualitative and quantitative insights. You have a mindset of hypothesis, testing, and experimentation. You have the skill of setting and tracking KPIs/OKRs and product success metrics. You understand the value of learning fast and are able to communicate the hypothesis, insight, success, and failure to a wider audience
- Partner with dedicated embedded UX Design team to define what and how to improve the customer experience
- Live the Trainline values and behaviours, building a healthy and collaborative Product and Engineering organisation culture
Salary benchmarks
Our take
Trainline make it super easy to book transport tickets. Its app is intuitive and well designed and its even pioneering paperless travel, allowing users to store their tickets in the app.
Its hyper focused on customer experience and has a product culture of fast iteration to deliver great outcomes for customers.
Its customers make 170,000 journeys a day and it sell 200 tickets a minute.
Its continuing to innovate to stay ahead, using machine learning to predict price movements and integrating with Siri and Google Assistant so people can buy tickets just by speaking to their phone.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Challenging work
"The complex nature of the market as we work with different suppliers is an amazing opportunity to create fluid solutions. A very well segmented..."
Company benefits
- Flexible working (40% min office attendance)
- Cycle to work scheme
- Discounted gym memberships through Wellhub
- Private Health and Dental Insurance
- Enhanced Pension (matched contributions)
- Income Protection
- Share Incentive Plan (buy one get one free)
- Learning budget
- Primary & Secondary Caregiver Leave
- Shared Parental Leave
- Enhanced sick pay
- Free Perkbox subscription
- Electric Vehicle Salary Sacrifice Scheme
- YellowNest - Subsidised Childcare Fees
- Work from Abroad
Company values
- Own It - We care about every customer, partner and journey
- Do Good - We make a positive impact
- Travel Together - We're one team
- Think Big - We are building the future of rail
Company HQ
Farringdon, London, UK
Articles
Leadership
Jody Ford
(CEO)Joined Trainline in 2020 as COO before becoming the CEO in 2021. Previously the Group CEO at Moonpig and Photobox and also spent over 10 years at eBay in various VP roles.
Lisa Hillier
(CPO)Previously the CPO at Gousto, The Restaurant Group, and Just Eat. They also spent over 6 years at Betfair as the Head of HR and Chief Human Resource Officer.
Mike Hyde
(Chief Data Officer)Previously a Director of Data Science at Facebook and as a Director of Business Insights at Skype and Microsoft.
Sakshi Anand
(CGO)Joined Trainline in 2023 as the VP of Growth and President of UK before becoming the CGO in 2025. They are also the Founder of NeuStar Consulting.
People progressing
Gary joined in 2022 from Comparethemarket as Director of Engineering and was recently promoted to VP Engineering, reporting directly to CTO.
Joe joined in 2022 from Meta as Director of Data Science and was recently promoted to VP Data, reporting directly to CTO.
Ali joined in 2023 from Meta and was recently promoted to VP Product, reporting directly to CPO.
Diversity, Equity & Inclusion at Trainline
- 💚 Diversity drives us forward We know that having a diverse team is crucial to Trainline’s ongoing success. A team that is diverse in all forms – gender, ethnicity, sexuality, disability, nationality and diversity of thought are key to Trainline being an inclusive environment where every Trainliner can be their true self. We're committed to creating workplaces where everyone belongs, is celebrated and their differences are valued, creating an awesome employee and customer experience. 💚 Meet our Networks Our diversity networks are inclusive communities developed and led by Trainliners, with sponsorship and support from senior leaders. They're all about empowering and supporting underrepresented groups, by providing a safe space to talk, a place to come up with new ideas and a channel for voices to be heard. 🚀 Women in Leadership 💜 Gender Equality Network 🏳️🌈 Rainbow Train (LGBTQIA+) 🌻 Sunflower (accessibility) 🌍 Ethnic Diversity Network 🐣 Parent & Carers
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