Desktop Support Lead, Pano AI

3+ Months Contract

Salary not provided

$52 – $59 per hour + stock options

macOS

Windows

Okta

JIRA

Zoom

Google Workspace

Mid and Senior level

San Francisco Bay Area

Early wildfire detection & monitoring

Be an early applicant

Early wildfire detection & monitoring

101-200 employees

B2BArtificial IntelligenceComputer VisionMachine LearningSaaSData AnalysisEnvironmental

Be an early applicant

Salary not provided

$52 – $59 per hour + stock options

macOS

Windows

Okta

JIRA

Zoom

Google Workspace

Mid and Senior level

San Francisco Bay Area

101-200 employees

B2BArtificial IntelligenceComputer VisionMachine LearningSaaSData AnalysisEnvironmental

Company mission

To give firefighters advanced tools to safeguard lives, communities, and the environment.

Job

Company

Role

Who you are

3+ years of hands-on IT support experience, ideally within a SaaS, startup, or high-growth environment
Strong working knowledge of macOS and Windows troubleshooting, Google Workspace, Jira, Okta, ZOOM and modern MDM platforms, we use JumpCloud
Proven ability to deliver excellent customer service and communicate clearly while supporting a remote, fast-paced workforce
Familiarity with ISO 27001 and/or SOC 2 compliance frameworks is a plus

What the job involves

Reports To: IT & Security Manager
Pano AI is seeking an experienced IT Contractor to lead desktop support operations and deliver a reliable, secure, and seamless technology experience for employees. This role is responsible for providing high-quality end-user support, ensuring device compliance and security, and maintaining the day-to-day efficiency of our IT environment across a distributed workforce
Serve as the primary point of contact for all desktop support needs across macOS and Windows environments
Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues with speed and accuracy to minimize employee downtime
Own device onboarding, provisioning, offboarding, and deprovisioning workflows using MDM tools (e.g., JumpCloud)
Ensure ongoing compliance with IT security and operational standards, including patch management, endpoint protection, and asset inventory tracking
Partner with vendors and internal stakeholders to manage escalations, implement system improvements, and resolve complex issues
Create, maintain, and continuously improve IT support documentation, workflows, and best practices to drive efficiency and enhance the employee experience

Our take

With wildfires becoming an increasing concern across the globe, Pano AI has leveraged innovations in AI and computer vision technology to create an early warning and response system for the destructive phenomenon.

Using high-definition, remote-controllable cameras, its hardware is placed within forests, where it can be human-operated or work passively in scanning mode. The video feed is then analyzed by AI, which alerts authorities if it picks up smoke or fire.

At present, Pano AI is monitoring millions of acres of land. It has enjoyed substantial funding for its technology, has a partnership with T Mobile to utilize its 5G network, and has already helped to mitigate environmental disasters by delivering alerts before the first 911 call.

Steph

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 4 rounds)

Jun 2025

$44m

SERIES B

Jul 2023

$17m

EARLY VC

Total funding: $89m

Company HQ

SoMa, San Francisco, CA

Leadership

Sonia Kastner

(Co-Founder & CEO)

Previously Vice President of Supply Chain at PAX and a Global Supply Manager at Nest.

Arvind Satyam

(Co-Founder & CCO)

Currently Growth Advisor at CoMotion and Young Global Leader at World Economic Forum and Board Member at NewCities. Previously Venture Partner at OzoneX Ventures.

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