Senior Sales Operations Manager, Flywheel Digital
Simplified digital commerce solutions
Posted today
Simplified digital commerce solutions
1001+ employees
Posted today
1001+ employees
Company mission
To redefine a future where all businesses can seamlessly navigate the rapid change of digital commerce and drive growth.
Role
Who you are
- You have 5+ years of experience in Sales Operations, Salesforce administration, or a related field
- You have thorough knowledge of B2B sales and marketing processes and systems (Salesforce, SalesLoft, Google sheets, Gong, or similar)
- You are Salesforce certified
- You have experience identifying and removing barriers to commercial growth
- You are proficient at building reports and dashboards in Salesforce
- You have the ability to understand what data is saying and ensure data is easily accessible and digestible to the appropriate audiences
- You have excellent written and verbal communication skills
- You’re proactive and take the initiative to close gaps and drive efficiency
- You have proven leadership/management abilities, and have experience growing and developing a team to their full potential
- You are results oriented with a sense of urgency and are able to see things through to completion
- Ability to work and deliver independently and in a team environment
What the job involves
- As the Senior Sales Operations Manager, your role is to be sure our commercial and marketing leaders and team members have the processes, systems, and reporting in place to succeed
- This includes having a thorough understanding of the current processes and systems, along with the company’s targets and goals
- You will help identify funnel friction and then be responsible for providing solutions and delivering resolutions to drive revenue
- You will also be responsible for data integrity and accessibility via reports, dashboards, and scorecards
- As an integral part of the commercial team, you will work closely with leaders to develop performance trackers, metrics, and KPIs
- This is an exciting role for someone who is proactive, analytical, and is looking to make an impact to drive operational excellence
- What You Will Do:
- Partner with Sales and Customer Success management to oversee day-to-day process execution, identify and eliminate bottlenecks, and steer projects that will drive operational excellence
- Have a deep understanding of the sales customer journey in order to implement processes that will enable client and revenue growth
- Measure and optimise handoffs between teams to create an ideal customer journey — from marketing lead to sales handoff and closed-won to customer success — facilitated by strong communication and efficiency
- Own tech stack and their integrations (Sales Nav, SalesLoft, etc) and equip teams with the right systems/tools they need and ensure these tools are able scale, integrate, and be reported on
- Work cross functionally (BI, Marketing Ops, DevOps, CS Ops, FinOps, Sales) to ensure internal processes are adhered to and data capture is accurate
- Develop and maintain trusted data and sales reporting, dashboards, and KPIs/metric tracking
- Analyse sales process and remove friction and barriers, reduce redundancy and increase automation
- Manage internal Salesforce support requests, help provide solutions and work with business systems team to get timely resolutions for team member and business needs
- Audit data in Salesforce to ensure accuracy and usefulness of data; including but not limited to pipeline accuracy, account assignments to sales team and hierarchical alignment
- Build and manage our enhancement roadmap
- Manage a small but mighty Sales Ops team to support their growth and development
- Partner with the DevOps team to identify and deliver enhancement projects (project management)
- Collaborate with the FP&A team to build/track sales quota & compensation structures
Our take
Flywheel is a digital commerce solution company that provides tools for retail commerce ops, media execution and market intelligence. Its real-time insights and decision making is aimed at boosting eCommerce sales, helping companies grow faster, smarter and more efficiently.
Founded in 2014, Flywheel amalgamated a number of digital commerce tools into a proprietary cloud platform that manages tens of billions in product sales and billions in advertising spend every year. It serves over 4500 brands internationally, a sure sign that it has solidified a presence in the space.
In 2023, New York-based Omnicom Group acquired Flywheel for $835 million. The company will continue to operate under its own name, but now as a "Practice Area" within Omnicom. Flywheel’s products will be connected to Omnicom’s audience and behavioural data, elevating both companies' analytics and insights power.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Comprehensive medical coverage
- Paid vacation and holidays
- Country-specific savings and benefits plans
Company HQ
Locust Point, Baltimore, MD
Leadership
Patrick G Miller
(Co-Founder)Previously Co-President at Ascential, Vice President at Compass Marketing, Director of Community at Chesapeake Bay Foundation and an Operations Director at Petrie Ross Ventures.
Chip DiPaula
(Co-Founder)Previously Executive Vice President at Compass Marketing, COO at Petrie Ross Ventures and Chief of Staff for Governor Robert L. Ehrlich, Jr of Maryland.
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