Business Lead, Alan
Tech & Services Segment
Digital healthcare insurance
Be an early applicant
Digital healthcare insurance
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To make the healthcare system frictionless, fair and friendly for everyone.
Role
Who you are
- A person who is accountable ultimately owns and stands by the decisions being made in their area of accountability
- Being accountable doesn't mean being able to dictate decisions
- Generalist profile, able to build a 360 view of their segment, combining business sense and a strong understanding of product considerations
- Prior experience leading a business (product category, business segment, etc.)
- Exceptional ability to communicate effectively with senior leadership and align multiple stakeholders in a collaborative way
- Critical thinking, problem solving skills and deep analytical rigor. Able to craft clear recommendations/strategies in spite of complexity/uncertainty
- Ability to get their hands dirty / self-starter
- Fluency in English & French (must-have)
- At least 7 years of experience
What the job involves
- We have segmented the French market in several business segments, each of them corresponding to a category of clients (whether by size, or industry)
- The role of a Business Segment Lead is to reach market leadership in their segment, profitably
- To succeed, this person will have to (1) articulate a vision for their segment (including what a differentiated customer experience looks like), (2) define priorities and ensure they get appropriate resources to deliver and (3) facilitate or ultimately make swift and principled decisions with imperfect information on their segment
- Market overview: size, competitors, customers’ pain points and needs
- Value proposition, positioning and offer (incl. pricing): what makes us differentiated from the market, and why people would pick us; what is the best product range to become the leader on this segment; at what price
- Go-to-Market strategy/distribution: channels, sub-segments, stakeholder management; renewal and expansion strategy (account management)
- P&L ownership: segment P&L (number of employees, average premium, average gross margin, and associated costs)
- Translating market insights into business decisions (including product tradeoffs)
- The Business Segment Lead constantly and iteratively builds the case on the return on investment of extra or less resources allocated for the segment
- The Business Segment Lead will closely work with all the different teams involved in the success of the segment (Product, Insurance, Sales, Marketing), including other industry leads (especially as Enterprise is somewhat industry agnostic) to build knowledge, share their needs, and create alignment around a long-term value plan
- The Tech & Services segment is Alan’s historical core market and still represents today a significant share of our customer portfolio (~30%+ of the French business)
- It is also one of our most profitable segment and is therefore critical to the company’s profitability plan
- We have reached significant market share in the start-up & SaaS sub-segment and are building momentum in the consulting sub-segment
- The key to future growth will be to (i) extend our reach in new sub-segments of the market (engineering & design offices, accounting, etc.) whilst (ii) finding ways to address the long tail of the tech & consulting sub-segments
- Given the size of the customer portfolio a further challenge for this segment is to keep customers engaged and happy at Alan
- Over the next few years we will need to work on 3 main priorities
- Keep acquiring market shares notably by focusing on under-pernetrated sub-segments
- Maintain a high customer retention thanks to stellar service, innovative product differentiation & building strong relationships with key influencers
- Keep optimizing our acquisition efficiency
Our take
Alan addresses health insurance for businesses and employees in Europe through a healthcare app, backed by official regulatory approval. This endorsement grants Alan the ability to offer a wide range of regulated healthcare insurance services, distinguishing it in the market.
Focused on user experience and customer satisfaction, Alan employs a people-centric approach, streamlining insurance claims and designing user-friendly health insurance products. While competitors like Babylon and Ada Health exist, Alan's primary focus on health insurance sets it apart.
Despite macroeconomic challenges prompting a readjustment of goals, Alan achieved significant revenue growth in 2023, driven by expanding its clientele and leveraging AI tools for enhanced productivity. With a robust cash revenue, Alan plans to sustain growth, consolidate its position in the existing markets, and explore expansion into new territories, positioning itself for potential future IPO.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
13% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2024
$180.1m
SERIES F
May 2022
$190.5m
SERIES E
Total funding: $693.8m
Company benefits
- Fair rewards: Generous equity packages complement your base salary, for permanent contracts only
- Flexible Office: Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest
- All the tools you need: Top-of-the-range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-cancelling headphones
- Flexible vacation policy and flexible working hours: Organise your time as you wish
- Delightful healthcare insurance: Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family, for permanent contracts only
- Transport: Country-specific commuter benefits
- Learning & Training opportunities: A highly flexible Training policy free books and a budget to attend and speak at conferences if the opportunity arises
- Parental leave: Extended parental leave for all new parents, for permanent contracts only
Company values
- Members first. We put our members first, our team second, our shareholders third
- Radical Transparency. We take all our decisions in writing and adopt a direct and honest style of communication
- Personal & Team Growth. We are self-improving whilst helping others grow. We’re no ego-doers and we all edit the company
- Distributed Ownership. We empower everyone to make courageous decisions and to work asynchronously
- Fearless ambition. We shoot for the moon and work backwards. We push for excellence by focusing on uncomfortable A+ problems
Company HQ
Plaine-Monceau, Paris, France
Articles
Leadership
Charles Gorintin
(CTO)Co-founding Advisor at Mistral AI. Previously a Data Scientist at Facebook, Instagram, and Twitter.
Co-founding Advisor and Board Member at Mistral AI. Previously co-founded Expliseat.
Salary benchmarks
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Diversity, Equity & Inclusion at Alan
- We have an open salary & equity policy combined with a transparent career path: we base our people decisions on objective criteria
- We have flexible working hours and leave policy
- We trust people to work remotely
- We extended the length of parental leave and value this time as professional experience
- We respect our coworkers gender identity and use their names, pronouns and agreements no matter their legal status
- We make tough decisions if we see discriminatory remarks
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