Product Sales Support Specialist, Homebase
Payroll
$65-75k
OTE
Base salary of $22 - $28 per hour and an uncapped commission plan, with a target commission opportunity of $13,000 - $15,000 per year
1-2 days a week in office
Employee scheduling software for small businesses
Job no longer available
Employee scheduling software for small businesses
1001+ employees
Job no longer available
$65-75k
OTE
Base salary of $22 - $28 per hour and an uncapped commission plan, with a target commission opportunity of $13,000 - $15,000 per year
1-2 days a week in office
1001+ employees
Company mission
To make local business teams unstoppable.
Role
Who you are
- Demonstrated ability to be successful in a Sales, Customer Success, or Customer service environment, with a strong track record of success
- Strong outbound dialing habits and ability to create customer connections over the phone
- Excellent communication skills across multiple channels (phone/email/chat/text/Slack)
- Extremely organized and can juggle dozens of projects simultaneously without missing details
- A dedication to supporting local businesses and providing a positive customer experience
- Growth mindset; desire to build a career in sales and the drive to make it happen
Desirable
- 2+ years of sales or customer success experience
- 1+ years of experience selling software as a service (SaaS)
- 1+ years of previous payroll experienceProven success in the SMB space
- You have a deep sense of ownership and sense of urgency around all the work you do
What the job involves
- As a member of our Product Sales team, you’ll work closely with small business owners, to help them understand the features and benefits of our product and guide them to make the best decisions for their current needs
- You’ll practice consultative selling each day
- You’ll discover customer needs, emerge as an expert advisor, and guide prospects to utilize our all-in-one solution for all their HR needs
- You’ll engage with customers through a variety of channels; including phone, chat, email, and SMS, and help guide them through the buying journey to ultimately choose Homebase for their back-office needs
- You’ll not only guide them to choose Homebase but help clients complete the payroll setup by gathering required information and helping them run their first payroll
- As a direct partner to Product and Marketing, your insights will inform how Homebase improves our product and processes
- Your contributions will set us up to scale rapidly and build products to support the needs of local businesses
- Primary responsibility is to monitor customers who are in the process of signing up for Homebase products, to provide assistance, and be sure they complete the process and select the best products/features for their business
- Handle a mix of inbound and outbound calls, as well as utilize chat/email/text to engage with customers and help answer their questions
- Manage a consistent flow of inbound opportunities, driving customers to run payroll and select the right Homebase plan for their business
- Gather data from the customer about their business, from basics like legal name and DBA name to FEIN and state tax information
- Provide customer training on the full suite of Homebase products, including walking them through our payroll product
- Partner with our product team to address and resolve any issues a customer may be facing during the setup phase
Application process
- Meet the Talent Acquisition team w Lauren B
- Meet the Hiring Manager w/ Jon W
- Meet the Leadership team w/ Rene E
- Meet the Sales Leadership w/ Makayla L
- Professional Reference Checks
- Background Check + Offer Stage
- Welcome to the team, Homie💜🎉
Our take
Homebase provide employees and businesses with time tracking applications, with a range of other HR functionality built in. Homebase automates the process of managing employee scheduling, and also helps companies improve internal communications.
The company contributes to the reduction of paperwork in an office by turning an array of devices into time clocks that track hours and overtime, while also providing payroll support. This makes it easier for companies to remain in sync, running a more efficient operation as a result.
Given that Homebase's customer base of small businesses is not able to pay a lot for its product, scale is the key driver in the company's future success. With over 100,000 customers already, its significant venture capital backing will ensure that the company will be able to grow (notably it's investing in Canadian talent) to provide its services on a profitable scale.
Freddie
Company Specialist at Welcome to the Jungle
Insights
29% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2024
$60m
SERIES D
Nov 2021
$30m
GROWTH EQUITY VC
Total funding: $189m
Company benefits
- Stock Options
- Paid parental leave
- Generous paid time off options
- Offsites, customer days & social events
- Work from Anywhere Month
- Medical, dental, and vision insurance
- 401(k) matching program
- Pre-tax commuter benefits
- Snacks + lunch on us at hub offices
- MasterClass at Work for ongoing learning
Company HQ
Yerba Buena, San Francisco, CA
Leadership
John Waldmann
(Founder & CEO)BA Political Science at Stanford. Associate at Boston Consulting Group, then KKR Capstone, before founding Homebase in 2014.
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