Engineering Manager, Phorest
Communications Team, UKI
+ Employee Share Purchase Scheme
Salon management solution
Open for applications
Salon management solution
201-500 employees
Open for applications
+ Employee Share Purchase Scheme
201-500 employees
Company mission
To empower and inspire salon, spa and clinic owners to grow fantastic businesses while attracting and delighting loyal clients and talented staff.
Role
Who you are
- This role is perfect for a leader who blends traditional engineering management—mentoring, delivery, and strategy—with a passion for AI/ML
- You should be comfortable leading a team through the ambiguity of a new domain, focusing on technical excellence and driving tangible business value through intelligent, automated solutions
- Leadership Experience: 3+ years in an engineering leadership role with a proven track record of managing and developing software engineers
- Technical Expertise: 5+ years of professional experience in Java and object-oriented design, with a background in building complex distributed systems
- AI/ML Fluency: Practical experience or a strong understanding of implementing AI/ML solutions to solve customer-facing problems
- Strategic Mindset: Ability to translate high-level product strategy into predictable, sustainable delivery cycles within an Agile environment
- Communication Skills: Exceptional ability to collaborate with stakeholders and inspire a team in a fast-paced, evolving environment
- Education: Bachelor's Degree in Computer Science or a related technical field
- If you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit
What the job involves
- We are looking for an Engineering Manager to lead our newly formed Communications Team within the Consumer Pillar
- We are centralising our communications expertise into one powerhouse team to transition from a transactional messaging service to an intelligent, AI-driven platform
- You will lead the effort to unify our existing tools while building the next generation of voice and chat automation
- For this role, you will be primarily responsible for building, hiring and coaching a high performing team of engineers
- While you’ll stay technically engaged and contribute to architectural decisions, your priority is ensuring the team is set up for success by removing blockers and fostering growth
- You will partner closely with Product and Design to shape our long-term strategy and collaborate across the organization to bridge domain gaps
- Team Leadership: Lead and scale a high-performing engineering team, fostering a culture of ownership, quality, and continuous improvement through coaching and regular 1-to-1s
- Strategic Delivery: Partner with Product and Design to shape the Communications roadmap, balancing the delivery of new AI-driven features (like AI Frontdesk) with long-term technical health
- AI & Innovation: Lead the integration of intelligent solutions (AI/ML) and new channels like WhatsApp to create a unified, automated communications platform
- Operational Excellence: Champion observability and reliability by setting SLOs and ensuring the team has the tooling to proactively manage complex distributed systems
- Technical Stewardship: Remain hands-on enough to conduct code reviews, guide system design, and remove technical blockers to ensure scalable, resilient architecture
- Cross-Functional Collaboration: Align with the Consumer Pillar leadership to ensure your team’s goals drive business value and integrate seamlessly with the wider Phorest ecosystem
- Brand Advocacy: Contribute to Phorest’s engineering brand by sharing insights, blog posts, or speaking about the team's technical challenges and successes
Our take
Annually, significant financial losses plague salons and health spas due to both no-show appointments and sluggish periods. Addressing this predicament head-on, Phorest emerges as the solution, providing salon proprietors with user-friendly marketing software.
Phorest's software allows salons to dispatch appointment reminders and promotional details to their clientele. This seemingly uncomplicated remedy remarkably curtails no-show deficits by an impressive 70% - an extremely valuable offering.
From its inception, Phorest has consistently evolved and broadened its platform, adding features for staffing management, inventory control and strategic marketing. It has also secured funding which has enabled it to confidently vie with international contenders like Zenoti and Booker on the global stage.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2022
$12m
LATE VC
Jun 2018
$23.3m
GROWTH EQUITY VC
Total funding: $36.9m
Company benefits
- Your wellbeing is important to us - We provide private healthcare, and employee assistance program and a free online GP service (WebDoc)
- As part of our Financial Wellbeing, we provide an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection
- We help you travel by providing a bike to work scheme as well as tax saver transport tickets
- We care for your family and provide Enhanced Maternity and Paternity benefits
- We grow our own timber! We provide a great learning environment including an extensive onboarding program
- Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning
- We don't believe in formal dress codes. We prefer causal things
Company HQ
North City, Dublin, Ireland
Leadership
Ronan Perceval
(Co-Founder & CEO)Previously worked in hair salons, and also co-founded Demonware.
Jamie Myerscough
(Co-Founder & Director)Previously served as Phorest's CEO and Sales Director. Is currently CEO of Educogym.
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