Backend Engineer, Ultimate
More information about location
Conversational AI customer service builder
Job no longer available
Conversational AI customer service builder
201-500 employees
Job no longer available
More information about location
201-500 employees
Company mission
To bring joy to customer service through the world’s most powerful virtual agent platform.
Role
Who you are
- We’re looking for a communicative, experienced engineer who takes pride in producing disruptive technology products, built upon logical, simple and effective solutions to complex issues
- Skills and confidence in writing robust code to build high-performing applications in Node.js or any JVM language
- Good understanding of microservices architectures
- Experience working with noSQL/SQL databases
- Positive, pro-active team player who is passionate about their craft, is keen to take part in product discussions, and cares about helping the team deliver
- You enjoy working in an agile environment, you collaborate with your peers striving for continuous improvement and help your team overcome obstacles and resolve blockers
- Reliable and transparent engineering, regularly unit testing and documenting your work
- You foster and champion a culture of continuous feedback and utilize it as a tool for growth
- Drive for continuous learning, with the ability to get up to speed with new systems and concepts quickly
- Good communication skills, high proficiency in English. Ability to adapt communication style to given audience and situation
- Experience with NodeJS (ES7), MongoDB, Typescript and Elasticsearch is a plus
- Experience with integration of multiple services (either external or internal) or integration of CRMs is a plus
What the job involves
- As a Back-end Engineer at Ultimate, you will play a pivotal role in the Channels tribe, focusing on one of our most important and complex systems
- This system allows our product to communicate with the outside world and offers our customers a significant degree of choice regarding the CRMs they want to integrate with
- We offer connectivity with over 10 CRMs, including industry-leading ones like Zendesk or Salesforce
- You will lead cutting-edge technology development between these systems and our AI-powered automation systems
- As a Back-end Engineer, you will be instrumental in designing and developing our back-end integration services for these external systems
- This will empower our customers to enhance their services while allowing Ultimate to improve our product's stability, predictability, scalability, and offering
- You will work closely with our product manager, machine learning engineers, frontend engineers, and wider technical team to build new capabilities focused on speed and reliability
- You will be accountable for building, testing, and iterating quickly and will have complete ownership of your work
- Maintain and develop the Ultimate platform
- Design and implement complex applications, leveraging our AI to transform the customer service industry
- Craft and maintain high traffic services and APIs in a team of experienced software engineers
- Understand, follow and contribute to the microservice architecture, design patterns and best practices in your team
- Learn and experiment with new tools and technologies to continuously improve our code base and processes and develop new product features
- Become part of the backend chapter, a community where everyone has an impact on the architecture of the system. From gathering feedback on your ideas, pro-actively sharing your knowledge and participating in cross-team tech initiatives
- Stay up to date on industry trends, helping drive Ultimate to innovate, learn and experiment with new tools and technologies to continuously
- Our backend tech stack: Typescript, MongoDB, ElasticSearch, Google Pub/Sub, Sentry, Redis, Kubernetes, Terraform, ArgoCD, Grafana, GitHub
Application process
- Initial meeting with the Hiring Team - 45 mins
- Technical Challenge: you choose either take-home or live
- Technical Interview
- Final interview with hiring manager
Our take
In the rapidly evolving landscape of digital transformation and eCommerce, businesses are locked in fierce competition, elevating the significance of customer experience. This places considerable strain on customer support teams to deliver exceptional services while managing costs. The solution to this challenge lies in AI-powered digital support automation.
Ultimate provides a no-code automation platform capable of automating up to 60% of support workloads. With a focus on NLP-powered technology, Ultimate has given itself a strategic edge. Its conversational AI is available in 109 languages, consistently positioning the company as a top contender in G2.
The onset of 2022 markets a string of successes for Ultimate, including a record-breaking first half, the appointment of a global customer success executive, and ongoing product innovation. Impressively, the company achieved a 166% growth in new brand partnerships year-on-year, securing major deals with influential names like Zoopla, Get Your Guide, iCard, and Conekta. Now the company is focused on expanding its presence in the US, while also securing even more strategic partnerships.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Dec 2020
$20m
SERIES A
Nov 2019
$3.5m
SEED
Total funding: $28.9m
Company benefits
- Scaled professional development: We're passionate about up-skilling our team and providing people with internal opportunities, so we all grow together
- Bespoke personal growth: Learn a new language, train for a marathon, take a coding course. Our personal development budget has you covered
- Flexible working: From office-lovers to homebodies, and anywhere in between, we encourage our team to work from their preferred location
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Sarah Al-Hussaini
(Co-Founder & COO)An investment banker turned CX & AI expert, Sarah is passionate about diversity in tech and its power to create a better world. They were awarded Forbes 30 Under 30 in 2019.
Reetu Kainulainen
(Co-Founder & CEO)Reetu’s vision for Ultimate led tech giants like Maki Ventures and Techstars to back the fast-growing company. They are passionate about using AI to make CS agents’ careers more rewarding and joyful.
Jaakko Pasanen
(Co-Founder & CSO)As Ultimate’s Chief Science Officer, co-founder Jaakko leads the company’s in-house AI research unit in its mission to build the most powerful virtual agent platform for customer support.
Markus Rautio
(Co-Founder)Ever since they helped develop what would become Ultimate at a Helsinki hackathon, Lead Engineer Markus has been using their technical expertise to build products with meaning alongside his co-founders.
Share this job