Director of Customer Success, Leap Tools

Salary not provided

Senior and Expert level

Remote from Canada

AR visualisation platform

Open for applications

AR visualisation platform

101-200 employees

B2BAugmented RealityComputer VisionSaaS

Open for applications

Salary not provided

Senior and Expert level

Remote from Canada

101-200 employees

B2BAugmented RealityComputer VisionSaaS

Company mission

To revolutionize the retail experience and advance the frontiers of computer vision technology.

Job

Company

Role

Who you are

Experience leading a high performing customer success team at a high-growth B2B tech company
Experience scaling customer success teams and processes in a rapidly growing SaaS organization
Ability to think both big-picture strategy and ensure the delivery of concrete tactics
Excellent interpersonal, communication, and leadership skills
Strong business acumen and ability to align customer outcomes with company objectives
Strong problem-solving abilities and the ability to manage complex client relationships
Ability to influence senior stakeholders and cross-functional teams

What the job involves

Lead, mentor, and manage a high performing customer success team
Monitor key performance indicators (KPIs) and customer success metrics, drawing meaningful insights to guide the department’s overarching strategy
Focus on delivering an exceptional customer experience, ensuring consistent and high quality interactions at every touch point
Maintain and grow relationships with key accounts, acting as the primary point of contact for escalations and strategic discussions
Collaborate with key stakeholders in sales and marketing to coordinate efforts that drive revenue growth
Drive continuous improvement and optimization of customer success processes, including onboarding, account reviews, and ongoing account management
Foster a customer-first culture within the team, providing guidance, coaching, and support as needed
Work with product teams to relay customer feedback and advocate for product improvements

Application process

Now: You upload your resume and complete a brief questionnaire
Step 1: We arrange a video call with you to assess your abilities. Complete a take-home assessment
Step 2: You attend the second video interview soon after
Step 3: You meet one of the founders
Step 4: You receive an offer

Our take

Leap Tools is an AR visualization platform that helps retail customers visualize the products they want to buy within their own homes. Using augmented reality, it purports to increase eCommerce conversion rates by five times and increase web transactions by 10%.

Through its visualization app Roomvo, Leap Tools is able to show what products - mainly homeware and furniture - will look like alongside people's other possessions. The idea is to turn potential customers to real customers because they don't have to rely on their imagination.

This simple solution solves a leading problem in eCommerce at a time when the majority of all shopping journeys begin, if not end, online. Leap Tools made its way onto Deloitte’s Fast 500 and Fast 50 for Canada in 2022, indicating a real interest in the product visualization software.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

21% employee growth in 12 months

Glassdoor (4.5)

Company

Company HQ

Yorkville, Toronto, ON

Leadership

Pawel Rajszel

(CEO)

Also Co-Founder of Roomvo app.

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