Product Onboarding Specialist, Teikametrics

Salary not provided

+ Generous stock option packages

Mid and Senior level

Remote in US

More information about location

eCommerce optimization platform

Open for applications

eCommerce optimization platform

201-500 employees

RetailB2BArtificial IntelligenceEnterpriseMarketplaceMarketingeCommerce

Open for applications

Salary not provided

+ Generous stock option packages

Mid and Senior level

Remote in US

More information about location

201-500 employees

RetailB2BArtificial IntelligenceEnterpriseMarketplaceMarketingeCommerce

Company mission

Teikametrics' mission is to help sellers and brand owners maximize their potential on the most valuable marketplaces by combining data, AI, and expertise.

Job

Company

Role

Who you are

Bachelor’s degree in Marketing, Business, or a related field.3+ years of experience in a Customer Success or Product Onboarding role, preferably within the e-commerce or advertising industry
Strong understanding of e-commerce advertising, particularly Amazon, Walmart, and TikTok
Familiarity with SaaS technology and platforms is highly preferred
Excellent written and verbal communication skills, with the ability to build strong customer relationships
Exceptional interpersonal and organizational skills, with a focus on delivering above-and-beyond service
Proven ability to collaborate across teams and manage multiple priorities effectively

What the job involves

As a Product Onboarding Specialist, you will act as a concierge for new customers, delivering a tailored, white-glove onboarding experience
Your mission is to ensure customers are set up for long-term success during their first 90 days, working closely with them to configure campaigns, train them on our tools, and support their strategic goals
You will also facilitate smooth handoffs to Managed Services or other teams when applicable
Serve as a trusted partner to new customers, guiding them through the onboarding process and ensuring their accounts are configured for success
Assist customers in connecting their Amazon & Walmart accounts to the Teikametrics platform
Provide hands-on support for rebuilding and configuring client campaigns, ensuring alignment with best practices
Deliver exceptional customer service and training to help customers maximize the value of our platform
Identify opportunities to upsell additional features or products that align with the customer’s goals
Collaborate closely with cross-functional teams, including Managed Services and Product, to ensure a seamless transition post-onboarding
Track and report on onboarding progress, identifying and addressing roadblocks to customer success

Our take

When advertising goods on fiercely competitive marketplaces like Amazon and Walmart, third-party sellers and brands need all the help they can get to stand out. This is the challenge that Teikametrics was created to tackle.

The company offers an AI-powered retail optimization platform that aims to help sellers maximize sales across third-party marketplaces. It is by no means the only company doing this, with competitors such as Sellics, Sellozo, Quartile, Pacvue, and Tinuiti all offering their own solutions.

However, Teikametrics is seen as a leader in this market and boasts 2,500 customers including enterprises like NutriBullet, Dickies, Timberland, Munchkin, and Clarks. The company extended the functionality of its platform by acquiring eCommerce market intelligence company Adjusti.co in late 2020, which has aided Walmart in heightening competition against Amazon in the eCommerce marketplace.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

Few candidates hear
back within 2 weeks

30% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 3 rounds)

Jul 2021

$40m

SERIES B

Feb 2020

$15m

LATE VC

Total funding: $65m

Company benefits

Flexible work schedule
Monthly events aimed at having fun, meeting the team and relaxing
3-month paid parental leave
Work from home stipend
Work from home opportunities
Health insurance
Unlimited paid vacation
Culture Committee
Thrive @ Teika

Company HQ

Fort Point Channel Landmark District, Boston, MA

Articles

Teikametrics raises $40M to optimize ecommerce listings

Partner Q&A with Teikametrics – A Retail Optimization Platform

Retail optimization startup Teikametrics raises $15M as it expands beyond Amazon and beyond ads

Teikametrics’ Marketplace Optimization Platform,

Teikametrics and Carbon6 Partner to Optimize Amazon Advertising and Reimbursement Solutions

Leadership

Alasdair McLean-Foreman

(CEO)

After graduating with a degree in Economics from Harvard, Alasdair founded an e-commerce company, HDO Group LLC, and an online weight loss community and tool, traineo.com. Before founding Teikametrics, they were also CEO of Clever Athletics LLC, selling high-end sporting goods spanning several websites and retail locations.

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