Operations Support Associate, dLocal
Emerging markets payments platform
Posted today
Emerging markets payments platform
1001+ employees
Posted today
1001+ employees
Company mission
To enable global merchants to connect seamlessly with billions of emerging market users.
Role
Who you are
- Bachelor’s degree in administration or any other related field
- 2+ years of professional experience, preferably in a payments company
- Fluent in English
- Strong Excel skills, ability to handle large amounts of data, and to create reports
- High attention to detail, excellent analytical skills, Systematic and well-organized
- Ability to adapt to change quickly and multitask
What the job involves
- We are looking for an Operations Support Associate to join the Refunds team. The ideal candidate will join a team that takes responsibility for identifying and reporting issues and following up on corrective actions to resolve differences and deficiencies
- Ensuring the correct flow of operations in the company by completing the refunds received in different countries where the company has a presence
- Performing daily routines that include: Processing and ensuring the corresponding manual refunds within the established deadlines, contact with banks and processors for confirmation of refunds, analysis of reports and contact with the technical area to solve possible technical problems
- Identifying and reporting issues and follow-up corrective actions to resolve differences and deficiencies
- Managing tight SLAs and prioritizing workload according to urgency
- Working closely with other departments of the company
Our take
It is clearly evident that there is a massive payments gap between developed countries and emerging economies, with consumers in many countries having little or no access to modern payment options. dLocal was established in Uruguay to address this gap, which it aims to close not only for its neighbouring countries but across the globe.
Through its unique "One dLocal" concept (one direct API, one platform, and one contract), global companies can accept payments, send pay-outs and settle funds globally without separately managing pay-in and pay-out processors. The company also supplies a defense suite and local issuing for virtual and physical pre-paid cards in Latin America, as well as tools for building payments infrastructure for platforms and marketplaces.
Since founding, the company has expanded across Uruguay, the USA, Israel, Brazil and Europe. The company has seen significant growth while remaining confident and committed to its original mission. A notable achievement is dLocal becoming a certified Payment Initiation Service Provider in Brazil, which means it can eliminate unnecessary steps for users in the region.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2021
$150m
LATE VC
Sep 2020
$200m
SERIES A
Total funding: $357m
Company HQ
Tres Cruces, Montevideo, Montevideo Department
Leadership
Sergio Fogel
(Co-Founder & CSO)Co-founded multiple companies, such as AstroPay, and is an Official Member of the Forbes Finance Council.
Pedro Arnt
(CEO)Member of the Board of Directors at Allegro who advises at several firms. Previously EVP and CFO at MercadoLibre.com.
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