Associate Support Engineer, Tiney
£28-29k
More information about location
Digital marketplace for childcare
Open for applications
Digital marketplace for childcare
21-100 employees
Open for applications
£28-29k
More information about location
21-100 employees
Company mission
Tiney's mission is to enable affordable childcare for parents, high-quality early education for children and amazing careers for childminders.
Role
Who you are
- Curiosity and interest in technology — no specific technical background required, just a desire to understand how things work
- Strong communication skills, especially in explaining things simply
- Organised and reliable working style, comfortable managing your own workload
- Enjoyment of problem-solving and pattern-spotting, especially within real user issues
- A proactive approach, looking for root causes rather than short-term fixes
- Comfort collaborating across multiple teams and engaging with both teammates and external users
Desirable
- Experience supporting users, managing devices, or working with SaaS tools
- Exposure to software development, QA, customer support or startup environments
What the job involves
- In this role, you’ll help keep our team and our platform running smoothly — providing internal technical support, helping childminders and families when issues arise, and supporting our product & engineering team by investigating bugs and improving how our systems run. You’ll report to the CTO and work closely with our product, engineering, customer operations and compliance teams to improve reliability, support smooth day-to-day operations, and enhance user confidence across the platform
- You’ll take ownership of key outcomes from day one, working in a small, high-impact team where everyone contributes to growth and delivery
- Provide internal technical support for the tiney team — including tools, apps, laptops/devices, accounts, and troubleshooting
- Support childminders and families with technical questions that are escalated to the tech team
- Investigate bugs and issues in our apps and platform, reproducing problems and gathering structured details
- Write clear, thoughtful bug reports and tickets for the engineering team — helping turn issues into action
- Maintain and improve documentation, ensuring recurring issues are documented and that processes are easy to follow
- Handle IT operations tasks such as managing access, user accounts, and basic systems administration
- Spot patterns and propose improvements to reduce support load and make our apps and systems simpler and more robust over time
- Communicate clearly with non-technical users in a calm, supportive, and friendly way
Application process
- Intro Call — Short conversation with someone from our people team
- Task & Practical Exercise — Demonstrate how you think and communicate when solving problems
- Team Interview — Meet your teammates and explore mutual fit
- Offer — We move fast if it’s right on both sides
Our take
Finding childcare is often a difficult and costly process and there is a declining number of childminders across the UK, with limited talent development and lack of a clear path in this area. Tiney's platform provides training, onboarding, development, and ongoing support for childminders.
For those seeking childcare the company helps to tackle three key issues of discovery, trust and affordability. Tiney is transforming the perception of early-years care to be thought of as early-years education and the training they provide reflects this change.
The company is not only enhancing access to great childcare but is also improving early years education and providing educators a pathway to build their careers in childcare. As well as this, Tiney is growing rapidly; after expanding to Manchester and Yorkshire in 2022, it has now grown to operate across the whole of England.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2025
$3.5m
EARLY VC
May 2024
$9.7m
SERIES A
Total funding: $21.4m
Company benefits
- 28 days annual leave, with an additional 'First Month Reflection Day' which aims to give you an additional day off to rest and reflect on your first month at Tiney
- Regular team events and socials (remote/in-person)
- Access to private therapy through the Self Space, training for mental health first aiders, and access to counseling
- £5,000 of childcare through a Tiney childminder for parents returning to work (approx. 4 months of free full-time childcare)
- Life insurance, sickness cover, and 3% pension contribution
- Stock Options & quarterly feedback conversations
- We'll kit your home office out with equipment up to the value of £2,000
- Remote First
Company values
- Every day we can earn trust - We believe it's important to build trust within our team and with our wonderful community.
- Rest is rocket fuel - We offer 28 days annual leave, with an additional 'First Month Reflection Day' because starting a new role is a big life change and you don't tend to want to request holiday early on. At tiney, we encourage 'defaulting to transparency' in everything we do and so this really helps people switch off and refuel.
- Play is a super power - We all get together in person every quarter to relax, socialise and reset.
- Curious minds see more - We encourage everyone to ask questions and challenge our current processes. We also have a learning and development budget that everyone has access to.
- Asking for help shows wisdom, not weakness - Mental health is the same as physical illness. We want to create an environment where people feel empowered to talk about it. We offer everyone access to therapy, training for mental health first aiders and access to counselling.
- You grow stronger after a fall - We believe in the importance of making mistakes and think that these should be viewed as learning opportunities.
Company HQ
Holborn, London, UK
Leadership
Brett Wigdortz
(CEO)Founded Teach First in 2002 and was CEO for 15 years before founding Tiney.
Edd Read
(CTO)Previously CTO and co-founder of graze.com where he worked for 9 years.
John Newbold
(CPO)Founded 383, one of the UK's top Digital Product Studios and also works as a UK Angel Investor.
Share this job
View 2 more jobs at Tiney