IT Support Technician, Chime
$92.9-126.4k
+ Bonus + Equity package
Mobile banking for the everyday person
Posted today
Mobile banking for the everyday person
1001+ employees
Posted today
$92.9-126.4k
+ Bonus + Equity package
1001+ employees
Company mission
To make financial peace of mind a reality for millions of everyday people.
Role
Who you are
- Introductory experience in performing basic IT administrative tasks such as laptop configurations, password resets, user permissions changes, and access grants
- Familial knowledge of SaaS technologies, including or similar to Okta, Google Workspace, Jamf, Slack, Altassian, and Zoom
- Proven excellence in the ability to present technical information clearly and concisely to various audiences
What the job involves
- Join our IT Support team at Chime, where you'll be the go-to person for empowering our staff with self-service IT tools while also diving into daily problem-solving adventures. Embrace a role where asking questions isn't just encouraged—it's how we thrive and innovate
- You'll find yourself in an environment that cherishes collaboration, offers substantial growth opportunities, and values your unique approach to overcoming technical challenges
- With an appreciated position within the company, manageable work hours, and a culture that celebrates every team member's contribution, you'll have the chance to influence not just your own career, but the future of IT support at Chime
- Respond promptly to Tier 1-2 helpdesk tickets, ensuring resolution within the agreed-upon service level agreements (SLAs). Work collaboratively with the IT team to tackle complex problems and escalate issues to Tier 3 support when necessary
- Prepare and deliver IT equipment for new employees and conduct IT orientation sessions to ensure they're well-equipped from day one. Establish user accounts and email access, integrate technology seamlessly for new staff, and provide immediate assistance to tackle any IT-related issues
- Deactivate user accounts, revoke access privileges, and follow data retention policies during employee offboarding. Collect company hardware and perform secure data wipes. Coordinate with HR to keep the offboarding schedule up-to-date and assist exiting employees with data transfers and backups
- Assess system improvement needs and execute hardware installations and configurations promptly. Troubleshoot any hardware malfunctions and carry out necessary repairs. Oversee maintenance schedules for computer systems and peripherals to ensure optimal performance
- Manage user access requests and promptly perform password resets, ensuring user identity is verified before granting access or making changes. Assist users with the setup of multi-factor authentication for enhanced security
- Provide immediate, real-time troubleshooting for various issues including hardware, software, and networking problems. Assist in on-site system configurations or reconfigurations as necessary. Ensure an approachable and welcoming presence at the support desk, delivering step-by-step guidance to staff in a straightforward and comprehensible way
- Update and maintain internal IT support guides, keeping them consistent with current practices. Document troubleshooting protocols and ensure easy access to step-by-step resolution procedures for the help desk. Collaborate with team members to capture and share documented solutions for reoccurring issues, organizing all IT documentation clearly for different user roles
Our take
Chime is part of the growing realm of fintech banks and providers, emphasizing straightforward, cost-effective banking solutions. It cuts the expenses tied to basic bank accounts and provides users with greater autonomy in managing their finances.
In contrast to many traditional banks that levy steep fees and hefty penalties for overdrafts while offering meager interest rates on savings, Chime addresses a crucial gap in the banking sector. Its primary focus is on catering to individuals with modest savings who seek the convenience of automated digital banking.
With a remarkable ascent in its trajectory, Chime's current valuation stands at $25.5B, a staggering $23.5B surge from its early 2019 valuation, underscoring its impressive and swift expansion. However, competition remains fierce, with other neobanks like Ally offering similar features and vying for the same customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Aug 2021
$750m
SERIES G
Sep 2020
$485m
SERIES F
Total funding: $2.0bn
Company benefits
- Physical: We believe in taking care of your physical health, so as a Chimer you’ll get medical, dental, and vision insurance, as well as benefits to support your physical activity, family planning, and all of your little Chimers
- Emotional: We know that staying healthy involves a lot more than doctor’s checkups. We partner with Modern Health to help you navigate your mental health, give monthly Take Care of Yourself Days, and want you to take time off when you need it
- Financial: We want Chimers to save and feel financially supported, so we offer savings plans with competitive matching, as well as access to financial planning and legal assistance so that you can find your financial peace of mind
- Social: We’ll celebrate your milestones together with travel stipends, swag, and high-fives and make sure you’re connected to fellow Chimers through our Chime Resource Groups (CRGs) and company events
Company HQ
Nob Hill, San Francisco, CA
Leadership
Chris Britt
(Co-Founder & CEO)Chris worked as an Accenture Management Consultant for 4 years before roles at CMGI, Comscore Networks, and Visa. They left their position as an SVP of Corporate Development at Green Dot Corporation to co-found Chime in November 2012.
Ryan King
(Co-Founder)Ryan worked at Plaxo for 8 years, first as Lead Engineer and then working their way up to VP of Engineering & COO. They went on to be CTO & Vice President at Comcast Silicon Valley Innovation Centre before co-founding Chime.
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