Demo Engineer, Gladly
+Stock options
More information about location
Customer service platform
Job no longer available
Customer service platform
201-500 employees
Job no longer available
+Stock options
More information about location
201-500 employees
Company mission
To make customer service radically personal.
Role
Who you are
- The ideal candidate has experience in full-stack development, a passion for automation, and enjoys working on tools that directly impact sales and customer success
- Have 2+ years (ideally 3-5) of full-stack development experience
- Are proficient in JavaScript, TypeScript, Python, or Go
- Have experience in automation, scripting, and building test automation
- Understand APIs, including GraphQL
- Enjoy working on tools that enable other teams and contribute to the overall sales process
- Are excited to learn new technologies and improve your skills
- Have strong empathy for end-users and can put yourself in the shoes of the customer, both internal and external
- Communicate well and are comfortable working across teams with various stakeholders
- (Bonus) Have experience with the technologies we use: JavaScript, React, Node, Python, Go, GraphQL
What the job involves
- We are looking for a Demo Engineer to join Gladly’s Solutions Consultant team on a full-time basis
- In this role, you’ll be responsible for building customized demo datasets that empower our Solutions Consultants to showcase Gladly’s platform in a way that resonates with potential customers
- You will also develop and maintain internal tools for our sales team, create and integrate apps into our demo environments, and build automated testing to ensure demo stability
- This role is engineering-heavy, with a focus on coding, scripting, and automation, but does not involve direct demo delivery to customers
- Some product areas owned by the Demo Engineering Team
- Demo environments
- Demo datasets tailored to customer needs
- App Platform apps for demos
- Custom integrations with Gladly partners
- Internal tooling for the Sales team
- Testing for demo stability and performance
- Develop and maintain demo datasets that can be customized for different customer experiences
- Build and integrate applications into demo environments using Gladly’s App Platform
- Create and maintain internal tools for the Sales and Solutions Consultant teams to improve the demo process
- Ensure demo stability by developing and running automated end-to-end testing
- Collaborate with cross-functional teams including Sales, Solutions Consulting, Engineering, and Product Marketing
- Streamline processes and help document internal tools and workflows for greater team efficiency
Our take
Gladly is a cloud-based platform integrating multiple customer service channels into a single UI. It helps companies cater to the upward trend in personalized service by allowing them to communicate with their customers seamlessly across any channel from voice, email, messaging, chat and social media.
The rise in eCommerce has meant demand for services like Gladly is growing. To stand out, the company has focussed on building out its platform with new features. Most lately, this has included an AI and automation-driven customer service platform.
As a certified app partner to Shopify, Gladly benefits from the ability of Shopify merchants to integrate directly with its platform. The company has raised considerable funding, the latest of which supports accelerated growth on the back of releasing its unified customer service platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
15% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2024
$40m
LATE VC
Dec 2022
$55m
LATE VC
Total funding: $208m
Company benefits
- Stock options
- Medical, Dental, Vision and Life insurance
- Generous paid time off
- Generous paid Parental Leave
- 401K
- Flexible Spending Accounts
- Wellness and home office stipends
Company values
- Putting People First - We built our product putting people at the heart of it all. And we’ve taken the same approach to building our company
- Focusing On The Customer - We treat our customers’ goals as our own, and we work hard to achieve them
- Being Humble And Hungry - We applaud initiative and value leadership—but we also believe that nobody is above emptying the dishwasher
- Always Learning - Everyone’s personal best is ahead of them. Seeking new ways to grow is what keeps us motivated
- Owning It - We encourage everyone to seek and share feedback, take calculated risks, and learn from their mistakes
- Communicating It - With an open and transparent culture, collaboration becomes a lifestyle and everyone has a voice
Company HQ
Bernal Heights, San Francisco, CA
Articles
Leadership
Dirk Kessler
(Co-founder)They were a Senior Software Engineer at Claris and Architect for 4 years at FileMaker. They also were the Principal Engineer at Vontu. Worked at Symantec for 7 years, leaving as Distinguished Engineer. They were also an Entrepreneur in Residence at Greylock Partners.
Michael Wolfe
(Co-founder & CPO)Current Portfolio Advisor at Point Nine Capital. They worked as a Developer at Goldman Sachs and as Director of Engineering at iPro+. Previously a VP of Engineering at Kana Communications. Co-founded Vontu and was CEO of Pipewise.
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