Luxury Sales Associate, Brilliant Earth

Salary not provided

+ Quarterly bonuses for achieving sales targets, plus additional bonuses for exceeding goals and monthly bonuses for top sales reps. The targeted budget for this position is $22/hr

Junior and Mid level

Los Angeles

Office located in West Hollywood, CA

Sustainable fine jewelry brand

Job no longer available

Sustainable fine jewelry brand

501-1000 employees

B2CRetailSustainabilityFashioneCommerce

Job no longer available

Salary not provided

+ Quarterly bonuses for achieving sales targets, plus additional bonuses for exceeding goals and monthly bonuses for top sales reps. The targeted budget for this position is $22/hr

Junior and Mid level

Los Angeles

Office located in West Hollywood, CA

501-1000 employees

B2CRetailSustainabilityFashioneCommerce

Company mission

To cultivate a more transparent, sustainable, compassionate & inclusive jewelry industry.

Job

Company

Role

Who you are

A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door
A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets
It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment
Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise
Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!

What the job involves

Our Luxury Sales Associates provide an exceptional experience for every Brilliant Earth customer
As a Luxury Sales Associate, you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat
These team members assist our customers in finding their best jewelry match from our luxury product line
By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries
Call customers to confirm showroom appointments and answer any pre-appointment questions
Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security
Open and/or close the showroom and waiting area
Use our ERP system to manage your tasks and communicate cross-functionally
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry

Our take

Brilliant Earth has been working since 2005 to provide luxury, ethically sourced jewelry direct to consumers. The company specializes in diamonds from Canada, Botswana and Russia, and successfully went public in 2021.

Sourcing conflict-free gemstones is an increasing priority in jewelry purchasing, especially for Brilliant Earth’s predominantly Millennial and Gen Z customer base. Whilst these generations are more inclined towards eCommerce, high-end jewelry shoppers have proven resistant to shopping online, so Brilliant Earth may need to maintain its brick-and-mortar showrooms.

Scaling up their online presence, however, may help them net a good share of what continues to be a highly fragmented market. Much may depend on how far luxury jewelry customers are willing to make the digital switch in their purchasing habits, but with its IPO in 2021 gaining it wider recognition, Brilliant Earth has real opportunity moving forward.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

79% female employees

11% employee growth in 12 months

Glassdoor (3.3)

Trustpilot (4.2)

Company

Company benefits

Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month!
401k match. We know that saving for the future is important. That's why we offer a generous 401k match
Paid Time Off. We know it is important to recharge and relax- you’ll accrue 3 weeks of PTO in your first year
Disability and Life insurance. 100% employer-paid
Pre-Tax Commuter Benefits
Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings
Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry
Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling
Giving Back and Volunteer Opportunities. In additional to our giving back programs, our teams support local initiatives and spend time together by volunteering

Company HQ

Financial District, San Francisco, CA

Leadership

Beth Gerstein

(Co-Founder & CEO)

They worked as an Associate at Booz Allen & Hamilton, and then studied for an MBA at Stanford.

Eric Grossberg

(Co-Founder & Executive Chair)

They are a Harvard and Stanford Business School graduate who started out as a Business Analyst at McKinsey. They initially served as Brilliant Earth's co-CEO.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job

View 1 more job at Brilliant Earth