Senior Support Services Engineer, Advania UK
£50-60k
Cloud hosting services
Be an early applicant
Cloud hosting services
1001+ employees
Be an early applicant
£50-60k
1001+ employees
Company mission
To empower people to create sustainable value with the clever use of technology.
Role
Who you are
- Solid experience delivering IT support across several of the following technologies:
- Active Directory / Azure / Entra AD Admin
- Office 365 / M365
- Windows Server (full range)
- Server Virtualisation (Hyper‑V / VMware)
- LAN routing and switching, including Cisco Meraki routers, access points, and firewalls
- VOIP solutions
- Video conferencing technologies
- Mimecast
- Mobile Device Management (Intune MDM)
Desirable
- AVD
- Storage Area Networks knowledge – SAN Admin, iSCSI networking
- ITIL Foundation V3/V4
- Formal IT certifications (AZ‑900, AZ‑104, MCPs)
- MS SharePoint
- CCNA
- WAN technologies (MPLS, VPLS, Internet)
What the job involves
- The Senior Support Services Engineer provides 2nd and some 3rd line technical support to end users at a client location
- This is a senior role that is responsible for managing and supporting complex technical activities including technical solution investigation, resolution and diagnosis
- You will be the most senior engineer onsite and will act as the escalation point for any technical enquiries
- The role requires strong communication, analytical ability, and technical proficiency, with an expectation to collaborate effectively within the wider operations team
- Engineers must be comfortable working independently or as part of a team and consistently represent Advania with professionalism
- Deliver high‑quality onsite support for a prominent client in London
- Resolve customer incidents, requests and queries efficiently, escalating when required
- Manage and prioritise assigned tickets, ensuring adherence to SLA response and resolution targets
- Perform administrative tasks and contribute to specialist or virtual teams
- Mentor and support colleagues, promoting knowledge sharing and positive teamwork
- Troubleshoot applications and systems, escalating to third parties where necessary
- Maintain strong client relationships and consistently demonstrate excellent customer service
- Capture and encourage customer feedback. Maintain a personal development plan with the Support Services Team Manager
- Take ownership of tickets and ensure they are resolved within the agreed SLAs, while managing your workload effectively
Application process
- We usually respond within a week
Salary benchmarks
Our take
Advania’s belief that “IT is a people business” has helped it consolidate a large market across Europe. Its IT outsourcing, infrastructure and integration services help companies, mainly SMEs, get the most out of the technology they use.
Advania’s solutions for IT management and tech integration offer companies a frictionless path towards digitalisation and efficiency. Its consultancy services help to accelerate the productivity of public and private companies, all through a people-first ethos. It's this ethos that sets Advania out from the crowded IT outsourcing market.
Though it has stiff competition, the company’s growth across Europe speaks for itself. In 2024, it purchased Servium, a UK-based managed services and IT procurement optimisation company. This move bolstered Advania’s position in the UK market and strengthened its product suite.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
City of London, London, UK
Leadership
Mikael Noaksson
(Co-Founder & Group Board Member)Former COO then Group CEO of the company. Previously National Manager at Kerfi, IT Manager at Virtus and was a Sales Manager at OnSite DataService.
Henrik Foyn-Laukvik
(Group Chief M&A Officer)Previously Board Member at Content+Cloud, Senior M&A Manager at Mercell Group, VP of Investment Banking at Bryan, Garnier & Co and was a Management Consultant at Accenture.
Herge Store
(Group CEO)Also a Boardmember at Posten Bring AS and VP at IKT-Norge. Previously Board Member at Electronic Chart Centre AS and was Administrative Director at Visolit.
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