Customer Success Engineer, ReversingLabs
$120-130k
+ Bonus + Equity
Threat intelligence solution
Be an early applicant
Threat intelligence solution
201-500 employees
Be an early applicant
$120-130k
+ Bonus + Equity
201-500 employees
Company mission
To analyze and secure every enterprise software package, container and file, at the speed of business.
Role
Who you are
- 5–6 years of experience in a customer-facing technical role, such as Customer Success Engineering, Technical Account Management, Solutions Engineering, or Support Engineering
- Hands-on experience deploying or supporting cybersecurity, application security, or software composition analysis (SCA) tools in enterprise environments
- Strong ability to communicate complex technical concepts clearly and effectively to both technical and non-technical stakeholders
- Proven success in building trusted customer relationships and collaborating across cross-functional teams including Product, Support, and Sales
- Skilled in troubleshooting technical issues, managing escalations, and driving resolution in live customer environments
- Experience conducting technical health checks, onboarding deployments, or usage enablement is a strong plus
- Bachelor’s degree in a technical field or equivalent practical experience
What the job involves
- As a Customer Success Engineer (CSE), you will serve as the primary technical advisor for a portfolio of enterprise customers, owning deployment success, system health, and technical adoption throughout the customer lifecycle
- You will work hands-on to ensure our solutions deliver measurable security value by proactively identifying risks, optimizing performance, and enabling deeper product usage
- In this highly collaborative and customer-facing role, you’ll partner with Customer Success Managers, Solution Architects, Product, and Engineering teams to drive technical outcomes that support retention and expansion
- Your strong technical foundation, clear communication, and proactive mindset will be critical to ensuring long-term customer success
- Own technical onboarding and deployment, ensuring customers are configured correctly and reach time-to-value quickly
- Conduct regular technical reviews to assess system health, identify risks, and provide proactive optimization guidance
- Guide adoption and integration usage by sharing best practices, facilitating enablement sessions, and helping customers unlock the full value of licensed features
- Collaborate with Support and Engineering to troubleshoot technical issues, triage escalations, and ensure timely resolution
- Partner with Customer Success Managers and Account Executives to align technical progress with account goals and renewal readiness
- Maintain customer-specific technical documentation, including runbooks, architecture diagrams, and environment notes
- Participate in customer meetings and QBRs, providing insight into usage metrics, technical performance, and growth opportunities
- Collect and share structured customer feedback with Product and Engineering to inform roadmap decisions
- Travel to customer sites as needed (up to 5–10%; primarily remote)
- Other duties as assigned
Our take
In the world of cybersecurity, a good offense makes for a good defense. Active malware detection programs can greatly improve threat detection and elimination, saving time and money. ReversingLabs offers unprecedented threat detection and analysis to combat the latest intelligent cyber attacks.
ReversingLabs' active decomposition technology allows a full-scale analysis of all incoming content to identify any potential threats. Users can verify software supply chain, hunt malware threats continuously, and prevent phishing and email attacks. The company's approach to actively combating malware attacks has attracted a variety of big-name customers including Cisco, JPMorgan and Motorola.
ReversingLabs has garnered impressive amounts of funding to date, allowing it to advance within the rapidly growing cybersecurity market. With the cybersecurity industry needing to accommodate limited security budgets while providing scalable, agile and efficient security features, ReversingLabs joins competitors TDi Technologies, Claroty and Lastline in developing effective, future-proof platforms.
Freddie
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Aug 2021
$56m
SERIES B
Apr 2020
$10m
SERIES A
Total funding: $91m
Company benefits
- Paid vacation and sick leave
- On-the-job training, tech talks, personal training and development
- Flexible work schedule
- Free snacks and beverages
- Commuter benefits
- Employee referral bonus program
- Company events & activities
- Medical with deductible reimbursements
- Employer paid dental, vision, disability & life insurance
- 401k
- Flexible Spending Accounts (health & dependent)
- Quarterly (3 day) Wellness Weekends
- Pet insurance
- Opportunities for advancement
- Innovative and collaborative work environment
Company HQ
Kendall Square, Cambridge, MA
Leadership
Mario Vuksan
(Founder & CEO)Mario worked as a Software Engineer for 4 years before spending almost 5 years at Groove Networks. They spent over 3 years at Bit9, leaving their Director of Research position in December 2008 to found ReversingLabs the following month.
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