Deal Desk Analyst, CircleCI
$97-110k
Continuous integration and deployment services
Open for applications
Continuous integration and deployment services
201-500 employees
Open for applications
$97-110k
201-500 employees
Company mission
To manage change so software teams can innovate faster. They want to empower technology-driven organizations to do their best work – and make engineering teams more productive and innovative by managing change.
Role
Who you are
- Bachelor’s degree or equivalent experience
- 2+ years experience in a deal desk, contract administration, or operations role
- Proficiency in Salesforce, HubSpot, GSuite, and Excel
- Ability to learn quickly and adapt to a changing environment
- Strong problem solving and prioritization skills
- Ability to work cross functionally and independently
- Must enjoy working in a fast-paced environment and have the ability to maintain outstanding attention to detail
What the job involves
- The Deal Desk Analyst will be responsible for working on important daily tasks and projects to assist with the quote-to-cash process
- The focus of this role will be managing the deal approval process and ensuring accuracy of all deals
- This role will also be expected to assist the Revenue team with deal related requests and help improve processes to enable scale across the organization
- Handle day to day deal requests from Sales and Customer Success teams
- Review, analyze and approve all customer quotes to ensure contracts follow our contract guidelines and will impact the customer’s account as expected
- Analyze impact of deals on downstream systems and processes including forecasting, commissions, customer accounts and accounting
- Host regularly scheduled office hours for the Revenue team to discuss deal strategy
- Coach the Revenue team on the technical aspects of the quoting process
- Educate the Revenue team on provisioning, accounting and legal impacts of their deals
- Identify areas for process improvement and make recommendations to increase efficiency across the Deal Desk and GTM teams
- Use Excel or Google sheets to model out Multi-Year deals for the GTM Team and cross-functional teams to reference
- Ensure accuracy of all Closed-Won deals
- Prepare and maintain internal Deal Desk process documentation as well as GTM enablement guides
- Run daily, weekly and monthly reports for action items and to analyze gaps in our quoting and deal processes. Resolve these gaps
- Maintain agreed upon SLAs - Quote approval and provisioning turnaround times
Our take
Engineering has seen the rise of agile, containerisation and DevOps over the last few years. As a result, the idea of continuous integration and continuous delivery (CI/CD) has grown to be an important part of the engineering space. CircleCI is one company that taps into this field, offering a lightweight and open service.
There are now a lot more companies that have a culture of continuous delivery. CircleCI specifically helps automate all the steps that occur between the time developers make changes to the code and when the application gets in front of the customer. The company has a strong tailwind from this macro trend and their product is loved by engineers, putting them in a strong place to build a strong business.
Services in the sector have grown constricted and cost-heavy, but in 2022, CircleCI debuted a free tier service for engineering teams in a move away from this. By offering flexibility across an increased number of major platforms, including Docker, Windows, and MacOS, the company works towards its ultimate aim to empower technology-driven organisations.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
39% female employees
-19% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
May 2021
$100m
SERIES F
Apr 2020
$100m
SERIES E
Total funding: $315m
Company benefits
- Whether it’s a peaceful home or a house full of kids, roommates, or pets, your office can be where you need it. CircleCI has been a remote-first company since the beginning. We’ll ensure you stay well-connected with your teammates every day through tools like Zoom, Slack, Confluence, Google Suite, and GitHub. We also provide a home office stipend to help you do your best work
- Regardless of location, we prioritize the health and wellness of our employees and their families. In addition to unlimited PTO, we offer generous parental leave and benefits that can cover employees and dependents up to 100%. We also offer quarterly wellness days, a free Calm subscription, wellness reimbursement, and Cleo for new parents
- At CircleCI, employees have ample opportunity to learn new skills, including project-based learning and presentations from our colleagues. Udemy is available for on-demand learning and we offer an annual stipend for personal development outside of CircleCI. Your continued professional development is important to us because it’s important to you
- Unlimited paid time off policy
- Work from home opportunities
Company values
- Inclusive, empathetic, and respectful: The diversity of our teammates and our customers makes us stronger. We actively look to bring more, not fewer, viewpoints into our decision-making
- Open and transparent: Information and access is everything. We are a globally-distributed company, and we empower our teams to make decisions and take action
- Ambitious and impact-driven: We work on things that matter. We focus on outcomes, not output. We believe in setting the bar high, accepting the risk of failure, and stretching to meet our goals
- Quick and continuous: We value quickly iterating and shipping, then refining and adjusting, versus trying to do everything at once. We opt for quick experimentation, getting things over the line, and continuously learning
- Resilient: Rapid recovery is in our DNA. We provide a mission-critical service that is deeply intertwined in a broad ecosystem for a wide range of customers. We have the mindset, systems, and processes in place to recover rapidly
- Aligned, empowered, and accountable: We empower teams and individuals closest to the problem or opportunity, and trust them to determine and execute the best path forward
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
Jim Rose
(CEO)Joined CircleCI as COO. Serial entrepreneur, founding Distiller (acquired by CircleCI) and Copious.
Paul Biggar
(Founder)Currently Founder and CEO of Darklang. Previously Principal Engineer at Lookout, Senior Compiler Engineer at Mozilla Corporation and Founder at NewsLabs Inc.
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