Project Coordinator, User Interviews
Hourly rate of £13.94/hour. + Annual performance bonus: £1,600
User research & product testing services
Open for applications
User research & product testing services
201-500 employees
Open for applications
Hourly rate of £13.94/hour. + Annual performance bonus: £1,600
201-500 employees
Company mission
To make user research and product tests effortless.
Role
Who you are
- 1+ years of experience in a client-facing role (i.e.,account management, project management, customer support, etc.)
- Bachelor’s degree strongly preferred
- Down-to-earth self-starter
- Excited by the idea of joining an early-stage and lean startup
- Comfortable with ambiguity
- Located in the United Kingdom
Desirable
- Startup experience
- Zendesk experience
- Experience handling a larger volume of projects
- Experience at a User Research Agency
What the job involves
- As a Project Coordinator I, you’ll play a pivotal role in managing clients’ projects and their recruitment needs
- Additionally, you will keep our customers happy and excited about our products through excellent communication and support
- This is a full-time role with a working schedule of Monday through Friday 9AM - 5PM BST
- QA and launch recruitment for our researchers' submitted projects
- Manage the ongoing recruitment and full lifecycle of our researchers' projects
- Handle proactive outreach to researchers regarding their projects
- Cover other team members when they are out of office
- Serve as the product expert, keeping up to date with new product releases and features
- Handle incoming customer communications, providing excellent and timely support & troubleshooting when necessary
- Bring ideas and brainstorms to the forefront related to our team goals
- Coverage on holidays, optional and not required
Our take
The process of collecting user feedback can be long and arduous for many companies, often taking weeks or even months. User Interviews is a platform that recruits consumers who are keen to give feedback on products and ideas, streamlining this process.
The company profiles users in its network to match them with businesses, letting clients engage with the most suitable product testers. This approach has seen it secure some high profile clients including Amazon, Microsoft, Colgate, and Spotify.
User Interviews also boasts strong growth since its conception, as well as good funding at its back. As user feedback continues to be vital for businesses to stay competitive, the company has every oppotunity to continue this success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2022
$27.5m
SERIES B
Mar 2021
$10m
SERIES A
Total funding: $43.5m
Company benefits
- Annual performance based bonus compensation
- Equity options
- 100% premium covered medical & dental employee coverage
- Annual membership to One Medical Group & Talkspace
- 4 weeks of PTO to start + accrue an additional day each year
- Unlimited wellness days. Sick? Doctors appointment? Mental health day? We’ve got you covered
- Flexible, paid parental leave
- 401k with $200/month employer contribution
- $250 office setup stipend (in addition to computer provided)
- $500 annual learning & development stipend
- $50/month work from home stipend
- Awards for 360-degree recognition, work anniversaries, & birthdays
- 1-2 team retreats per year (virtual and in-person options)
Company HQ
Park Slope, NY
Leadership
Basel Fakhoury
(Co-founder & CEO)After graduating from Harvard Law School, Basel worked at EvoApp and Altman Vilandrie & Company as an Analyst before co-founding MobileSuites. He used this startup experience to co-found User Interviews in August 2015, serving as CEO since.
Dennis Meng
(Co-founder & CPO)After graduating in Computer Sciences at Yale, Dennis worked at the strategy consulting firm Altman Vilandrie & Company as an Analyst. He then Co-founded MobileSuites, a room service app and acted as CEO for 2 years.
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