IT Manager, ActiveCampaign
$105.6-145.2k
Customer experience automation
Open for applications
Customer experience automation
501-1000 employees
Open for applications
$105.6-145.2k
501-1000 employees
Company mission
To help businesses and organizations to automate their entire customer experiences.
Role
Who you are
- Bachelor's Degree in Computer Science or a related technical discipline or 5+ years of professional Information Technology management experience
- Strong knowledge of IT security, encryption, mobile device management, VOIP telephony, macOS management, Ubuntu Linux, and computer networking
- Experience managing Apple computers in an enterprise environment of 1000+ devices,
- Experience with applications management, preferably including Google G-Suite, Okta, Slack, and similar enterprise tools
- Experience in management and development of team members ranging from junior IT administrators to seasoned system administrators
- This role frequently communicates/interacts with individuals including executive and senior leadership; must have strong verbal and written communication skills
- Strong problem-solving skills, analytical thinking, and creativity is a must
- Ability to work in a fast-paced environment and effectively interact with numerous individuals and managing concurrent high-visibility priorities
What the job involves
- We are currently seeking an IT Manager that will take over and manage many of our internal IT requirements
- . This role will allow the right person the ability to have an immediate impact on the organization and will also afford the opportunity to collaborate with multiple internal stakeholders across the company and external vendors on a variety of IT related projects
- Manage a Global IT team, ensuring best practices and consistency. Ensure SLA’s, response times and recovery time objectives are met. The team has members in the US, Ireland, Australia, and, soon, Costa Rica
- Effectively lead the maintenance and development of systems management platforms, help desk tools, alerting, and account provisioning/deprovisioning systems and processes
- Automate routine and repetitive tasks to automate team efficiency
- Lead IT’s Zero Trust projects and be a champion and thought leader in the area
- Partner with the Information Security team to align IT Zero Trust projects with the Zero Trust strategy they have in place
- Ensure that IT systems are highly available, security controls are up to standards, and access controls and processes meet Zero Trust requirements
- Own and deliver evidence for a range of SOC2 compliance controls
- Develop and maintain technical and procedural documentation for the team to execute against
- Develop and execute system patching routines across a diverse set of operating systems and applications
- Manage Okta security and configuration (including auditing, account cleanup, access workflows, and optimization)
- Engage with stakeholders across the company on new technology procurement, ensuring they are properly documented and securely managed
- Work with a variety of vendors to deliver managed laptops and other office technology to multiple countries around the world, even beyond where we have offices
- Contribute to organizational policy regarding technology standards and strategic planning
Our take
Marketing and CRM tools are essential to scale a business in the current landscape. Existing tools for optimizing engagement, scalability and data analytics have surged in popularity, but many solutions remain unaffordable for small businesses.
ActiveCampaign provides an integrated platform for email marketing, marketing automation and CRM with the focus on providing businesses with the ability to optimize customer experiences. The platform leverages machine learning and automation to increase the rate that its clients can scale their engagement levels, regardless of whether the user is running a small or large business.
Despite high-profile competitors, the company has found a gap in the market by providing an integrated and unified solution combining hundreds of tools. The platform is available as an entire package for enterprises, but smaller companies can opt for cheaper and streamlined tool kits. In 2022, ActiveCampaign announced the implementation of over 400 customer ideas into its product. It has also partnered with ActiveEngine, the first ActiveCampaign-only agency, to enable businesses to make better discovery calls and close more deals. With the 2024 opening of a hub in Krakow, it is further expanding its European footprint.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-18% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2021
$240m
SERIES C
Jan 2020
$100m
SERIES B
Total funding: $360m
Company benefits
- Mac computer, modern apps, and access to a $250 quarterly WFH stipend, as well as regional Hubs that serve as a central meeting space.
- Open PTO, the ability to work remotely, a sabbatical program, and flexibility in your work schedule.
- Access to the Calm meditation app, the Modern Health coaching app, and telemedicine support for mental health.
- Equity for all employees to help create alignment and an ownership mindset across all team members as we grow.
- Access to 1:1 sessions with career coaches, and Udemy subscriptions.
- Generous 401K matching that have no wait or vesting requirements.
- Dedicated Employee Resource Groups for moms, dads, and parents, manager training to better support working parents, and flexible working schedules to make parenting during remote work a bit less stressful.
- Dedicated career development conversations and regular salary reviews.
- Full medical, dental, and vision, and pay 100% of your premiums for the HSA plan.
- Stay connected with teams around the globe through digital outings & trainings, an automated coffee roulette program, and biannual team kickoffs.
- Donation matching and 3 days of Volunteer Time Off for all employees every year. We also make it easy to participate in local elections by giving employees the day off.
Company HQ
Chicago Loop, Chicago, IL
Leadership
Jason VandeBoom
(CEO)Jason founded ActiveCampaign in January 2003 as CEO. They have worked there ever since, alongside being a Future Founders Board Member since February 2020.
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