Senior IT Support Analyst, Air Space Intelligence
AI for mission critical operations
Open for applications
AI for mission critical operations
101-200 employees
Open for applications
101-200 employees
Company mission
To enable mission-critical operations and optimize the world's most valuable assets.
Role
Who you are
- 5+ years of hands-on IT support experience, with a track record of acting as a senior escalation point as well as a first responder
- Advanced macOS troubleshooting, plus strong Windows troubleshooting; comfortable supporting a mixed-OS fleet
- Experience troubleshooting endpoints through an MDM (Intune, Jamf, or Kandji all acceptable)—you don't need to administer the MDM, but you should be able to diagnose and resolve issues through it
- Corporate VPN support experience (experience with Jamf Security Cloud or Zscaler a plus)
- Basic network topology understanding with real hands-on experience: network closets, IT/network racks, and cable patching
- Experience operating in a multi-AP wireless environment
- VTC (video teleconferencing) equipment management and troubleshooting—Zoom Rooms and/or Teams Rooms
- Mobile device support across iOS and Android
- Compliance awareness in a CUI/TAA environment; willingness to work within NIST 800-171 / CMMC-style controls
- A bias for action in an ambiguous, fast-scaling environment—previous startup experience strongly preferred
- Strong communication and a service-oriented mindset; ability to mentor and level up junior support staff
- Nice to have: scripting for automation (bash/PowerShell/Python), certifications such as CompTIA A+/Network+/Security+, Apple ACMT, or Jamf, experience with iPaaS tools such as Power Automate, Zapier, N8N, experience administering Business SaaS applications such as Slack, Zoom, Linear, Notion, etc
What the job involves
- As we grow our Boston headquarters into a modern workspace, we're hiring a Senior IT Support Analyst to be the hands-on technical backbone of the office
- You'll own the end-to-end IT experience for our team—from advanced endpoint troubleshooting to the physical network and conferencing infrastructure that keeps the building running
- Operating in a fast-paced startup environment, you'll be the senior on-site point of contact: resolving complex issues, owning onboarding and offboarding, partnering with vendors on our new-office build-out, and ensuring every endpoint and conference room meets the compliance bar required of a CUI environment
- Your work will directly enable the engineers and operators building tools that improve the safety of our airspace
- Serve as the senior on-site point for complex hardware, software, OS, and connectivity issues across the Boston office
- Troubleshoot and resolve endpoint issues across macOS and Windows, working through our MDM to diagnose configuration and policy problems
- Own employee onboarding and offboarding—device provisioning, account setup, access, asset recovery, and inventory
- Manage and troubleshoot on-site network infrastructure: network closets, racks, cable patching, and a multi-AP wireless environment, in partnership with our networking vendor
- Stand up, configure, and maintain VTC/conference-room equipment across ~21 conference rooms and phone booths (Zoom Rooms / Teams Rooms), ensuring meeting-ready reliability
- Support corporate VPN connectivity and mobile devices (iOS and Android)
- Partner with vendors on the Boston office build-out, ensuring all equipment is CUI/TAA compliant
- Enforce and support endpoint compliance controls (disk encryption, EDR, MDM-enforced baselines) consistent with our CUI environment
- Document procedures and build self-service resources to reduce friction and improve the team's IT experience
Our take
Bringing AI to the aerospace and defense sectors, Air Space Intelligence supplies an operating system to support human intelligence and help operators in the air domain make better and faster decisions.
The company's Flyways platform leverages AI to generate predictions even in rapidly changing environments, providing contextually relevant actions to human operators. Specifically designed for high-stakes decision making, Flyways' value lies in its ability to fuse and enrich large sets of spatial and temporal data, from which it generates a new "4D lookahead" of the most likely scenario every few seconds.
In 2023, the company secured $34M to fuel growth and expand its government presence. Building on this momentum, Air Space Intelligence has since partnered with Joby Aviation to support the integration of electric air taxis into the US National Airspace System, positioning Flyways at the forefront of advanced air mobility.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Dec 2023
$34m
SERIES B
Total funding: $34m
Company benefits
- Flexible work hours: With a global team supporting 24/7 mission-critical operations, we work hard and must be at our best. But we also work with flexibility in mind.
- Premium Healthcare: Health and wellness are critical to living a happy and resilient life. We provide first-class medical, dental, and vision coverage to you and your dependents.
- Flexible Time Off: We encourage you to take time off as you need it. While our team is hard-working, our success is measured by output—not time spent.
- Competitive Salary & Equity: Our team is our biggest asset. We value the hard work that each person commits to us, so we provide competitive, transparent compensation packages.
- Office Equipment & Tools: We bring the best tools to the mission, from ergonomic desk setups to modern productivity software. We have a freshly prepared team lunch every day.
Company HQ
Fenway–Kenmore, Boston, MA
Leadership
Phillip Buckendorf
(Co-Founder & CEO)Prior to co-founding Air Space Intelligence in 2018, Phillip co-founded GoodTime Labs where they served as the CEO for 3 years.
Kris Dorosz
(Co-Founder & CTO)Previously a Founding ML Engineer at Uni Robotics, CTO at Hiro, Senior Software Engineer at Samsung R&D Institute Poland, and an Assistant Professor at AGH University of Science and Technology.
Lucas Kukielka
(Co-Founder & VP Product Engineering)Previously a Technical Advisor for WeAre, Senior Software Engineer at Uni Robotics, and Software Engineer at Hiro. Was also in the Founding Team of Lemontea.
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