Staff Software Engineer, Robinhood
Support Experience
$217-255k
+ Performance-driven compensation with multipliers for outsized impact, bonus programs, equity
3+ days a week in office (Menlo Park, CA)
Commission-free stock trading platform
Be an early applicant
Commission-free stock trading platform
1001+ employees
Be an early applicant
$217-255k
+ Performance-driven compensation with multipliers for outsized impact, bonus programs, equity
3+ days a week in office (Menlo Park, CA)
1001+ employees
Company mission
To democratize finance for all.
Role
Who you are
- 10+ years of software engineering experience, with significant depth in AI/ML, NLP, and chatbot development
- A proven track record of working across product and engineering teams to ship impactful, user-facing solutions
- Experience mentoring and leading other engineers while fostering collaboration and technical growth
- Strong problem-solving skills and the ability to navigate complex technical challenges in a fast-paced environment
- Deep interest in generative AI advancements and their application to customer service technologies
- Bonus: familiarity with the financial services industry
What the job involves
- We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards
- The Customer Care team’s mission is to transform how Robinhood supports its customers by integrating AI technologies that scale empathetic, accurate, and timely support
- As a Staff Software Engineer, you’ll be at the forefront of AI innovation—designing, deploying, and scaling generative AI chatbot solutions that redefine customer support! Your work will directly influence how millions interact with our platform
- This role is based in our Menlo Park, CA office, with in-person attendance expected at least 3 days per week
- At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams
- Design and implement scalable generative AI solutions that elevate our customer care experience using advanced LLMs, natural language processing, and ML tools
- Collaborate with AI/ML engineers, PMs, and CX stakeholders to ensure seamless integration of chatbot features across the Robinhood ecosystem
- Experiment with and prototype new capabilities, driving improvements in response quality, reliability, and personalization
- Mentor other engineers and contribute to a culture of innovation, learning, and high-impact delivery
- Champion best practices around testing, monitoring, security, and compliance in all AI initiatives
Our take
For years, traditional brokers ruled the share trading realm, charging hefty fees that locked out everyday investors. Robinhood emerged as a disruptor, offering commission-free trading and opening the door to a new generation. Its innovative model thrives on premium features like increased buying power and extended trading hours, attracting a younger audience drawn to meme stocks like AMC and GameStop.
But Robinhood's not just about quick thrills. The company claims its mission lies in catering to "the unmet needs of the next generation," evidenced by its "Robinhood Retirement" launch, targeting gig-economy workers often excluded from financial planning. This commitment to accessibility aligns with its core values.
However, 2023 brought unexpected turbulence, as Robinhood became entangled in the FTX cryptocurrency exchange bankruptcy scandal when it emerged that the US Department of Justice seized hundreds of millions of dollars of the company's shares tied to FTX founder Bankman-Fried. Despite these challenges, Robinhood successfully bought back the missing stock, and its impact on democratizing finance remains undeniable.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 13 rounds)
Feb 2021
$2.4bn
CONVERTIBLE
Jan 2021
$1bn
LATE VC
Total funding: $5.6bn
Company benefits
- Well-being - Premium medical, dental, and vision insurance
- Family & home life - Parental leave, personal prosperity benefits
- Comfort & care - Annual lifestyle stipend
- Office life - Catered meals and fully stocked kitchen, commuter benefits
- Growth - Education and training, community events, career mentorships
Company HQ
Downtown Menlo Park, Menlo Park, CA
Leadership
Vlad Tenev
(Co-Founder)Studied Mathematics at Stanford University, where they met their fellow co-founder. Dropped out of a PhD to start Robinhood.
Baiju B.
(Co-Founder)Studied Mathematics and Physics at Stanford University, where they met their fellow co-founder.
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