IT Support Engineer, Intersect
$118-137k
+ Bonus + Equity
Clean energy company
Job no longer available
Clean energy company
201-500 employees
Job no longer available
$118-137k
+ Bonus + Equity
201-500 employees
Company mission
To preserve our planet for future generations through low-carbon energy and infrastructure solutions.
Role
Who you are
- 3+ years of experience in IT support, systems administration, or related technical operations roles
- Experience supporting employees in a business or corporate environment
- Strong proficiency supporting Windows and macOS operating systems
- Experience administering identity providers such as Okta or similar platforms
- Experience managing devices through MDM solutions including Jamf, Kandji, Intune, or equivalent tools
- Familiarity with cloud productivity platforms such as Google Workspace
- Experience with software deployment, patch management, and software license administration
- Working knowledge of networking fundamentals and endpoint troubleshooting
- Experience using ticketing systems and remote support tools; familiarity with Jira will help you succeed
- Exposure to scripting or automation tools such as PowerShell, Python, or Apps Script will help you succeed
- Strong troubleshooting skills, attention to detail, and commitment to documentation
- Clear communication skills and a customer-focused mindset that builds trust with teammates
- Ability to manage competing priorities independently while maintaining high-quality support
- A collaborative, proactive approach that will help you succeed in a fast-moving environment
- Based in or able to work regularly from the San Francisco office
What the job involves
- As part of Intersect’s Technology team, you’ll help deliver secure, reliable, and scalable IT operations that keep employees productive and connected across the organization. This role combines hands-on systems administration with thoughtful end-user support, helping teammates seamlessly access the tools and systems they rely on every day
- You’ll serve as a key technical resource across identity management, endpoint administration, SaaS operations, and employee support, while helping improve IT processes and documentation as the company continues to grow. This position is slightly more senior in scope and responsibility, providing opportunities to take ownership of technical escalations, mentor best practices, and contribute to operational improvements across the broader IT environment
- This team plays a critical role in advancing the company's mission to accelerate the energy transition by enabling employees with secure, reliable, and scalable technology. Partnering closely with teams across the business, the Technology group ensures systems, tools, and support services empower collaboration, protect company data, and support growth
- Joining this team offers broad exposure to modern IT operations, opportunities to improve systems and processes, and meaningful impact across the organization
- Administer and maintain Windows and macOS systems to ensure stability, performance, and availability
- Manage identity and access through Okta, including user lifecycle management, SSO, MFA enforcement, and group administration across SaaS applications
- Support and maintain Google Workspace administration, organizational policies, and access controls
- Perform endpoint patching, software updates, and routine maintenance to maintain secure and reliable environments
- Partner with teammates to improve endpoint management standards and operational consistency
- Resolve escalated support requests and serve as a trusted technical escalation point for employees
- Deliver high-quality onboarding and offboarding experiences, including provisioning devices, managing access, and supporting employee setup
- Troubleshoot hardware, software, SaaS, and access-related issues with a customer-first mindset
- Maintain clear and organized documentation of support procedures, known issues, and resolutions
- Install, configure, maintain, and support operating systems and business applications across the organization
- Manage software licensing, subscriptions, and compliance requirements
- Maintain IT asset inventory and oversee device lifecycle management from provisioning through retirement
- Administer and maintain MDM platforms such as Kandji, Jamf, Intune, or equivalent tooling
- Oversee endpoint enrollment, configuration management, and device compliance workflows
- Apply security best practices across endpoints, identity systems, and user access workflows
- Support identity governance activities, including SaaS access reviews and account hygiene initiatives
- Ensure endpoint environments comply with internal security standards and baseline configurations
- Partner with cross-functional teams to identify and address operational or security gaps
- Create and maintain clear standard operating procedures and internal IT documentation
- Identify opportunities for process improvements, automation, and operational efficiency
- Support scalable IT practices that improve reliability and employee experience
- Provide guidance and basic training to employees on IT tools, workflows, and best practices
Our take
Intersect is expanding access to clean electricity to help drive broad-based decarbonization. The company develops some of the world's largest clean energy resources and delivers these low-carbon solutions to customers around the globe.
Intersect is redefining what it means to be a clean power developer by constantly looking at new industries that it could vertically integrate into, to get closer to its goal of deep decarbonization. The company was born from innovation, conceived as an alternative to the traditional selling of electricity under long term PPA, which is demonstrative of the company’s determination to challenge the status quo and approach projects at scale without destroying value.
Excitingly, Intersect partnered with Google and TPG Rise Climate (TPG) in 2025 to drive the expansion of renewable power and storage solutions for data centers across the US. This collaboration, and the subsequent $4.75 billion sale of Intersect to Google, will deliver gigawatts of new capacity and catalyze a $20B investment in renewable energy infrastructure by the decade's end. With its first co-located clean energy project already in the works and expected to be operation by 2026, Intersect is very much paving the way for a sustainable future in the data center industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
91% employee growth in 12 months
Company
Company HQ
Greenway, Beaverton, OR
Leadership
Sheldon Kimber
(Founder & CEO)Previously acted as COO for Recurrent Energy. Also spent 9 years at the University of California, Berkeley, Haas School of Business as a Lecturer.
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