Event Success Manager, EventMobi
CA$60-75k
+ Stock Options
More information about location
Event technology and services platform
Open for applications
Event technology and services platform
21-100 employees
Open for applications
CA$60-75k
+ Stock Options
More information about location
21-100 employees
Company mission
EventMobi's mission is to help their customers create incredible event experiences.
Role
Who you are
- You love events: in-person, virtual and hybrid. In some capacity, you have worked as an event coordinator, event planner, or project manager at an association or marketing agency
- Extra credit if you have experience creating engaging client interactions and delivering delightful customer experiences
- At least 2 years experience as an event coordinator, event planner or project coordinator, with proven success managing existing accounts and relationships from a service delivery perspective
- A love of technology and a passion for its impact on the event industry
- The ability to think outside the box and continually develop creative strategies to improve our customers' experience
- An empathetic personality and care about solving problems and helping people
- Excellent written and verbal communication skills
- Top-notch organizational skills, adept at multitasking, and excel in thorough documentation and follow-up practices. You are flexible and adaptable and enjoy having fun in the workplace while focusing on delivering outstanding customer service
Desirable
- 2-year college diploma or 4-year degree in events management
- Experience working with event technology, including registration, event app, badges, AV solutions, and virtual events
- Prior experience providing in-person support or on-site services is a plus
- Experience working with HubSpot, Salesforce, or other CRMs is also nice
What the job involves
- As an Event Success Manager at EventMobi, you’ll play a key role in empowering our customers’ success
- Acting as their strategic advisor, you’ll spend your days proactively educating, onboarding, strategizing, problem-solving, and implementing cutting-edge technology and production solutions for our top-tier clients
- Collaboration is at the heart of your role—you’ll work closely with our Account Management, Product, and Customer Support teams to ensure our customers not only love using EventMobi but return year after year
- Serve as a trusted partner and strategic advisor to our amazing customers—professional event planners and marketers at large corporations and associations—helping them implement their event technology and plan and execute successful events
- Lead customer onboarding, strategy discussions, and relationship-building to drive value generation and increased adoption of EventMobi products
- Act as a consultant guiding customers in adopting our products and services while ensuring optimal fit for their event needs
- Collaborate with customers to define and achieve event KPIs
- Identify and implement process improvements to enhance the overall customer experience
- Oversee active events from conception to post-event, managing projects by coordinating with cross-functional teams, including graphic design, support, product, and sales
- Ensure customers are aware of EventMobi initiatives and new product releases
Our take
Event management platform EventMobi has been in the game for a while and has accrued a highly competitive range of features. The SaaS platform includes analytics, networking tools, hybrid streaming and live translation options, and professional services like event production and management.
The streaming and live video translation tools have proven especially useful with the pivot to virtual events that's occurred over recent years. This led to a flurry of startups catering to virtual/hybrid events, but EventMobi’s breadth of services gives the company a strong edge over its competitor's relatively less substantial offerings. The company is consistently evolving, too, which will continue to prove a savvy and lucrative approach as the world of professional events develops.
EventMobi has netted strong custom for its award-winning services too, with millions of users and clients including Visa, Yale, and the Canadian Medical Association. With this substantial base and an ever-growing tool suite including innovative new features like gamification, it is on firm ground to continue as a leading market player.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Remote-first work environment and waterfront office in downtown Toronto
- Regular events with your team and others to keep you connected
- Flexible health, dental and vision care that caters to your individual health needs
- Ample opportunities for training and development for your professional growth
Company values
- Honesty. We are forthright with one another. It is this approach that allows us to collaborate and build world class products. It might not be easy but it builds trust and creates strong bonds within the team
- Empathy. We always put ourselves in other people’s shoes, whether it’s one of our teammates, a customer or anyone else we deal with. Seeing and feeling things from someone else’s point of view is important to us
- Unexpected Value. Going above and beyond what is expected is the norm here. We’re always looking for ways to do things better and faster particularly when the outcome is helping and providing value to others
- Curiosity. If we were cats we’d be in trouble. We love to explore new ideas, technologies and approaches. Do we fail sometimes? Sure. But as someone once said…you miss 100% of the shots you don’t take
- Fun. We are a committed and hard working team which is only made possible by how much fun we’re able to have together. We laugh, play, compete and relax together often
Company HQ
Central Waterfront, Toronto, ON
Articles
Leadership
Bob Vaez
(CEO)Previously founded BabelTech Electronics, before moving on to hold various Product Engineer roles at AMD and Nvidia.
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