Customer Success Executive, Okta
SLED
$182-306k
OTE
Salary dependent on location
More information about location
Management platform securing resources from cloud to ground
Job no longer available
Management platform securing resources from cloud to ground
1001+ employees
Job no longer available
$182-306k
OTE
Salary dependent on location
More information about location
1001+ employees
Company mission
To improve the connections between people and tools to make companies more productive and secure.
Role
Who you are
- The ideal candidate embodies a high-performance mindset—consistently raising the bar, turning action into traction, thriving in change, and moving fast to simplify and repeat
- Supporting a complex SLED account requires an elite level of orchestration, a comprehensive understanding of complex cloud architectures, and a senior leader who can navigate constraints with urgency and an obsession for concrete outcomes
- Strong problem-solving, crisis management, and consultative skills are necessary for navigating enterprise-wide challenges, finding innovative solutions, and winning as a team
- Have 10+ years of experience in a customer success, account management, or consulting role within an enterprise software or SaaS organization, specifically managing relationships with large, complex SLED aligned accounts
- Have a solid track record of delivering and scaling an exceptional customer experience, choosing ambition over comfort, and driving critical issues to resolution while fiercely advocating on behalf of the customer
- Demonstrate strong emotional intelligence and an elite level of relationship management and executive stakeholder development, particularly when engaging with C-level executives
- Possess excellent knowledge and experience in the Identity and Access Management (IAM) and Security space, alongside strong knowledge of cloud architecture and on-premise IT landscapes
- Have extensive experience in consulting and implementing IT systems (cloud service and/or identity management preferred), as well as deep knowledge of enterprise web technologies and groundbreaking infrastructures
- Are a hands-on contributor with excellent communication skills, including specialized experience in issue tracking, triaging, and crisis management
- Have strong technical and problem-solving skills, with 2+ years of application programming and system support experience is a bonus
- Exhibit strong interpersonal skills, showcasing a background in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, and Service Excellence
- Have experience with SaaS vendors such as Box, Google Apps, NetSuite, Salesforce, ServiceNow, and Workday, etc. focused on SLED customers
- Hold a Bachelor's Degree (Required) or advanced degree with equivalent experience
- Are available to travel up to 35%
- Meet SLED-specific background requirements: Familiarity with state and local compliance standards is a bonus, and you must be eligible to clear specific state, local, or educational background checks as required by our customers. Must be a US Citizen
- The ideal candidate will be located Sacramento, California or New York City
What the job involves
- The Customer Success Executive, SLED role will play a pivotal part in the exciting growth trajectory of Okta
- Serving as a dedicated resource to our most complex SLED accounts – you will be responsible for complementing Okta’s innovations, efficiencies, and capabilities with our valued customers’ business objectives
- As a trusted advisor, you will shift customer mindsets, create demand for our solutions, and drive higher business value and executive alignment between Okta and our customers
- Deliver Customer Value: Partner with customers to define desired business outcomes, focusing on maximizing value realization across the Okta platform
- Cement yourself as a trusted and strategic advisor to executive sponsors, translating complex technical concepts into actionable business outcomes
- Drive for Results: Create and implement proactive customer success plans and Strategic Business Reviews (SBRs) that outline goals, potential challenges, KPIs, and timelines to turn action into traction and accelerate growth
- Conduct periodic health checks, and assist with business value assessments to ensure maximum return on investment. Identify opportunities to optimize the customer’s use of our solutions and remove any known inefficiencies in deployment
- Win as a Team: Serve as the primary point of contact post-implementation, assuming overall customer adoption responsibility and acting in a critical issue management role
- Forge strong multidisciplinary relationships with Sales, Support, Engineering, and Product Management to lead and coordinate customer success
- Act as the voice of the customer and collect feedback to drive continuous improvement across all areas, constantly interrogating what needs to evolve to thrive in change
- Provide insight with respect to the availability and applicability of new products and features, guiding customers into the agentic era
- Identify renewal risk and collaborate with internal teams to remediate, ensure a successful renewal, and proactively spot expansion opportunities
Our take
Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.
The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. It aims to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.
Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$75m
SERIES F
Jun 2014
$75m
SERIES E
Total funding: $229.3m
Company benefits
- Work from home opportunities
- Health + Wellness
- Financial Benefits
- Pay + Incentives
- Time Off
- Everyday Living
- Resources
Company HQ
The East Cut, San Francisco, CA
Leadership
Todd McKinnon
(Co-Founder & CEO)VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.
Frederic Kerrest
(Co-Founder & Vice Chairman)Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.
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