Senior Associate Client Success Manager, NTT

$84.9-106.1k

+ Annual bonus dependent upon individual and company performance

Excel

Mid and Senior level

Remote in US

Some travel required

Technology & business solutions

Open for applications

Technology & business solutions

1001+ employees

B2BAnalyticsConsultingBusiness IntelligenceCyber SecurityTelecommunicationsData AnalysisCloud Computing

Open for applications

$84.9-106.1k

+ Annual bonus dependent upon individual and company performance

Excel

Mid and Senior level

Remote in US

Some travel required

1001+ employees

B2BAnalyticsConsultingBusiness IntelligenceCyber SecurityTelecommunicationsData AnalysisCloud Computing

Company mission

To deliver innovations that help solve the greatest challenges today and create the opportunities of the future.

Job

Company

Role

Who you are

B/S degree or equivalent education and/or work experience required
Must have a minimum of 3-5 years of relevant experience, 2+ years in the data center co-location industry preferred
PMP Certification a plus, but not required
Working knowledge of Microsoft Office Suite
EXCEL EXPERIENCE A MUST
Knowledge of IT infrastructure preferred
Knowledge of IT managed services and/or cloud computing a plus
Knowledge of ITIL a plus
Knowledge of SSAE 16 and other industry certifications a plus
Possess excellent problem solving, critical thinking and interpersonal skills
Possess excellent verbal and written communication skills
Possess excellent client service skills
Highly motivated self-starter
Periodic travel to other NTT GDC Americas locations, and client or vendor sites
Must be able to respond to emergency situations at the data center
Responsible to carry a cell phone and provide 24 x 7 support as needed
Must be willing to work outside normal business hours, including weekends, late nights, holidays
Must possess a current, valid state-issued driver’s license

What the job involves

The Senior Associate Client Success Manager is responsible for the onboarding, implementation, and lifecycle account management for small to mid-size enterprise and retail clients
Manages all aspects of client lifecycle from pre-implementation to post-implementation and account renewals, focused on assigned clients
Establishes and maintains effective client relationships
Effectively communicates and interacts with clients, vendors, and internal department team members
Maintains periodic account health assessments to drive client retention
Gathers and tracks client requirements and specifications, including changes
Develops and maintains various client account documentation
Documents and publishes meeting agendas and associated minutes, and tracks action items, owners, and due dates
Prepares status reports to keep management, clients, and project team informed of project status and related issues
Recommends appropriate process and procedure revisions in support of continuous improvement
Coordinates, tracks and reports on quality assurance metrics and testing
Adheres to departmental objectives and metrics to provide a high level of client service Manages approved corporate strategic projects
Manages key support systems related to technology systems, training, documentation, and knowledge management
Performs other tasks as assigned

Our take

NTT is a global company providing digital business consulting, alongside technology for cybersecurity, cloud computing, workplace operations, and more. Established as the Nippon Telegraph and Telephone Public Corporation in 1952, the company has transformed for the digital era and delivers products that help its clients do the same.

From beginnings as a telephone business, NTT has evolved into a data-led technology and business solutions provider. Its NTT Data branch, now a certified B corporation, was launched in 1988 to create value for clients by leveraging IT, showing that the company adapted early on to the approaching digital revolution. A series of acquisitions in the 2000s and 2010s transformed the company’s structure into what it is today, giving it the capacity to deliver improved solutions across the globe.

NTT serves over 75 of the Fortune Global 100 companies. In 2023, the company announced its membership in the Joint Cyber Defense Collaborative (JCDC), which aims to strengthen the focus on cybersecurity in the US government and internationally. This, alongside other partnerships such as that of NTT Research with Harvard, aligns with NTT’s goal to be proactive in solving the world’s biggest problems with data.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (3.5)

Company

Leadership

Akira Shimada

(CEO, not founder)

Has worked at the company since 1981, in various roles including Senior Manager of Corporate Strategy, and SVP and Director of the General Affairs Department.

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