Forward Deployed Engineer, Telnyx
More information about location
Full-stack platform for real-time conversational AI
Open for applications
Full-stack platform for real-time conversational AI
201-500 employees
Open for applications
More information about location
201-500 employees
Company mission
To solve real-world problems, modernize the antiquated and automate the manual.
Role
Who you are
- CS degree or equivalent experience
- 3+ years building software or doing technical consulting
- Proficiency in multiple languages: Python, Node.js, Go—you're more dangerous in some than others
- Strong API fluency, event-driven thinking, and cloud-native instincts
- Exposure to SIP, WebRTC, or real-time voice/messaging systems
- Ability to translate "it's not working" into root cause
- Comfortable working on customer sites and in high-stakes technical conversations
Desirable
- Experience with AI voice assistants, STT, or LLM-based conversational systems
- SQL proficiency (Postgres, MySQL, Oracle)
- ETL and data wrangling experience
- DevOps fundamentals (Docker, Kubernetes, CI/CD)
- Background in telecom, CPaaS, or high-growth SaaS
- Security mindset (IAM, encryption, audit logging)
What the job involves
- We're looking for a Forward Deployed Engineer to join our team in San Francisco
- In this hybrid role, you'll embed directly with enterprise customers to architect and ship production systems on Telnyx's global network—voice, messaging, AI, and wireless
- This isn't about demoing products; it's about building real solutions that work at scale
- This role would suit a technical professional who thrives at the intersection of engineering and customer success
- You're equally comfortable debugging SIP traces as you are leading a whiteboard session with a customer's engineering team
- The ability to own outcomes from POC to production go-live is essential
- Embed with enterprise customers to understand their communications workflows, AI use cases, and integration challenges firsthand
- Build and deploy custom implementations: AI Voice Assistants, Telnyx APIs (Voice, Messaging, Fax, Wireless), WebRTC
- Lead POCs, pilots, and production launches from whiteboard to go-live
- Own customer outcomes—stay engaged until the solution is live and stable
- Collaborate directly with Product and Engineering to shape the roadmap based on field insights
- Create clear technical documentation, runbooks, and maintainable solutions for handoff
- Troubleshoot and resolve complex integration issues alongside customer teams
Our take
As businesses increasingly look to integrate AI into customer interactions, one major challenge has emerged: the underlying infrastructure isn't build for real-time performance. Many companies rely on a patchwork of providers for voice, messaging, and AI, which can introduce delays, complexity and reliability issues. This becomes especially problematic for use cases like voice assistants or automated calls, where even slight latency can disrupt the experience.
Telnyx offers a full-stack platform that combines telephony, networking and AI infrastructure into a single system. In simple terms, it gives businesses everything they need to build and run real-time, AI-powered voice applications without stitching together multiple vendors. Its platform supports things like AI voice agents, programmable calls and messaging, all designed to work quickly and reliably across global networks.
The company now serves over 14,000 customers, processes millions of API requests daily and operates infrastructure across more than 60 countries. Recent recognition from Frost & Sullivan and partnerships likes it deal with Telarus point to growing enterprise adoption too. And as more businesses move toward AI-driven communications, Telnyx is positioning itself as the underlying infrastructure layer that makes those experiences fast and dependable.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-28% employee growth in 12 months
Company
Funding (1 round)
Sep 2014
$1m
SEED
Total funding: $1m
Company benefits
- Flexible, global team: Reaching our full potential means hiring people from all walks of life. Telnyx allows employees to work from home, and we offer in-person options for team members in Amsterdam, Chicago, Dublin and Warsaw
- Modern life, modern accommodations: Working in the business of innovation means offering support to our team to help them stay innovative. Telnyx offers unlimited personal time off to help employees recharge
- Benefits based on location: With team members across the globe, Telnyx offers competitive perks and benefits based on location. Employees in Ireland, the UK, and the US are eligible for healthcare benefits, and US employees also have access to 401(k) matching
Company HQ
Civic District, Austin, TX
Leadership
David Casem
(Co-Founder & CEO)Co-founded Telnyx in 2009 and has served as the CEO since.
Ian Reither
(COO)Prior to joining Telnyx as COO in 2014, Ian spent over 3 years at Trexin Consulting as a Principle Consultant.
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