Senior Technical Customer Success Manager, Horizon3
EMEA
Autonomous security solutions
Open for applications
Autonomous security solutions
101-200 employees
Open for applications
101-200 employees
Company mission
To help find and fix attack vectors before attackers can exploit them.
Role
Who you are
- 5+ years of experience in a customer-facing role such as Customer Success, Account Management, or Client Services within a SaaS or cybersecurity environment
- In-depth knowledge of cybersecurity practices and principles; possession of relevant certifications (e.g., CompTIA Security+, CISSP) is preferred
- Strong technical expertise in information technology and cybersecurity
- Exceptional communication, interpersonal, and customer service skills
- Strong analytical skills with the ability to identify user trends and discern customer needs
- Experience with CRM software (e.g., Salesforce, HubSpot) and Customer Success software (e.g., Gainsight, ClientSuccess)
- Ability to work independently and in a team, establishing successful customer-focused initiatives
- Excellent problem-solving skills with the ability to identify issues, resolve them quickly, and prevent them from reoccurring
What the job involves
- We are seeking a dedicated and experienced Senior Customer Success Manager (CSM) to join our fast-growing team
- As a Customer Success Manager, your role is vital in maintaining the satisfaction and success of our customers as they leverage the power of our flagship product, NodeZero
- This position requires a background in cybersecurity, a customer-first mindset, and a talent for fostering strong relationships
- Manage a portfolio of Enterprise and Strategic accounts to achieve long-term success and drive adoption of our cybersecurity solution
- Develop a deep understanding of the NodeZero product, becoming a trusted adviser on its features and benefits
- Develop a trusted advisor status with customers, understanding their unique cybersecurity requirements and tailoring our offerings to their needs
- Act as a customer advocate, relaying customer feedback to our internal teams to help drive the evolution of our product and services
- Guide clients through the onboarding process and help them understand how to extract maximum value from NodeZero
- Proactively identify customer needs and potential challenges, suggesting solutions that improve their experience and enhance their cybersecurity posture
- Utilize customer usage data to identify major risk, upsell opportunities, and secure annual renewals
- Conduct regular customer success check-ins and perform in-depth quarterly business reviews to align on strategic initiatives and gain deeper executive stakeholder buy-in
Our take
In an era marked by escalating cyber threats and data breaches, safeguarding digital assets has become a high priority across all industries. Amid this landscape, Horizon3.ai stands out as an autonomous security solution by addressing the critical need for robust cybersecurity.
At the heart of Horizon3.ai's mission is NodeZero™, a platform designed to elevate proactive security measures. Using this, customers can verify their security posture and identify potential vulnerabilities through self-service. This proactive approach to cybersecurity effectively thwarts potential exploits and ensures the integrity of their digital infrastructure.
With recent funding under its belt, the company is poised to further its ambition to develop into an industry-leading cybersecurity company. The infusion of funds will be channelled towards expanding its partner network and refining its offerings. Horizon3 aims to establish itself as a pivotal player in the evolving cybersecurity landscape, growing its presence across industries and geographies.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2023
$40m
SERIES C
Nov 2021
$30m
SERIES B
Total funding: $87m
Company benefits
- Growth Opportunities: Be part of a dynamic and growing team with numerous career advancement opportunities
- Innovation-Driven Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking
- Flexible Work Environment: Enjoy the convenience and work-life balance that comes with remote work
- Inclusive and Diverse Team: We value diversity and promote an inclusive culture where everyone can thrive
Company HQ
SoMa, San Francisco, CA
Leadership
Snehal Antani
(Co-Founder & CEO)Graduated from the Rensselaer Polytechnic Institute with an MS in Computer Science. Previously worked at IBM as a Lead Architect, at GE Capital as the CIO of Distribution Finance and Splunk as the SVP & GM of Business Analytics & IoT.
Anthony Pillitiere
(Co-Founder)Graduated from the University of Maryland with a Bachelor's Degree in Computer Systems Networking and Telecommunications. Previously worked at the United States Air Force in multiple roles, including Deputy Chief Technology Officer.
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