Revenue Operations Manager, Pantheon
Support & Services
$125-154k
Plus equity and this position also offers a performance bonus dependent on company performance
More information about location
Website operations platform
Be an early applicant
Website operations platform
201-500 employees
Be an early applicant
$125-154k
Plus equity and this position also offers a performance bonus dependent on company performance
More information about location
201-500 employees
Company mission
To make the web a first-class platform that delivers results, one that empowers marketing and development teams to take control of their websites.
Role
Who you are
- 6–10 years of experience in Revenue Operations, Services Operations, Support Operations, or Business Operations in a B2B SaaS environment
- Familiarity with services delivery models: professional services, onboarding, implementation, and/or technical support operations
- Strong analytical and modeling skills — comfortable building utilization models, SLA tracking, escalation analyses, and capacity plans
- Ability to synthesize complex data into clear recommendations and business narratives
- Excellent project management skills with experience driving cross-functional initiatives
- Strategic thinker who can balance long-term planning with hands-on execution
- A hands-on ownership mindset
What the job involves
- We're seeking a Revenue Operations Manager to drive operational excellence across our Support and Professional Services organizations
- This role will build the processes, systems, and reporting infrastructure that enable our Services and Support teams to deliver consistent, scalable customer experiences and connect those efforts back to retention and revenue outcomes
- This role blends analytical rigor, process design, and cross-functional leadership to ensure our post-sales delivery teams have the data, tools, and workflows they need to operate efficiently and improve customer outcomes
- Partner with Services and Support leadership to define and operationalize delivery models, capacity planning, and resource allocation
- Support annual and quarterly planning: staffing models, utilization targets, service-level commitments, and coverage alignment for onboarding, implementation, and support teams
- Build and optimize reporting on services delivery, support performance, CSAT, time-to-value, and escalation trends
- Lead root-cause analysis on support escalations, services delivery gaps, and onboarding friction to identify systemic improvement opportunities
- Translate operational data into actionable insights for Services and Support leaders to improve efficiency and customer experience
- Partner with RevOps peers to ensure smooth handoffs across Sales, CS, and Services functions — particularly around onboarding and implementation workflows
- Work closely with Enablement to ensure systems and processes are embedded in day-to-day Support and Services workflows
- Manage and optimize the Support and Services tech stack, ensuring tool adoption and accurate data flow between systems and partnering cross-functionally on systems that span the revenue cycle
Our take
In today's digital landscape, website hosting is a critical component for businesses, and the demand for fast, reliable, and scalable hosting platforms is higher than ever. The competition is fierce, with major players like GoDaddy, Ionos, AWS, and WP Engine dominating the space.
One standout in this crowded market is Pantheon, a leading WebOps platform designed to deliver high-performance hosting for content-driven websites. Pantheon's unique value lies in its ability to provide seamless collaboration between developers and marketers while ensuring fast, reliable website performance. It's a platform that goes beyond traditional hosting by offering powerful tools for managing websites and scaling them as needed - making it a go-to choice for many organisations.
Pantheon has continuously innovated to stay ahead of the competition, with significant investments driving its growth. Initially focused on hosting solutions for WordPress and Drupal websites, it now offers content management as a service. This expansion was bolstered by significant funding, fueling further product development and the introduction of new features like personalisation and analytics. These efforts have reinforced Pantheon's position as a leader in the WebOps and hosting space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2021
$100m
SERIES E
Mar 2019
$40m
SERIES D
Total funding: $196.8m
Company benefits
- Health & Wellness: Taking care of you and your family is important to us. Our healthcare benefits program delivers choice and value so you can prioritize your health
- Remote & In-Office: We believe in a flexible employee experience, our San Francisco office is a center for collaboration and connection, but it's not the only place this happens
- Flexible Time-Off: We encourage work/life balance. Take time off when you need it, and return ready to make magic on the internet when you're ready and refreshed
- Monthly Book & Gym Allowance: One of the many ways we enable our team to take control of their development and wellness is to take advantage of our books and gym membership allowance
- Promoting Inclusivity: We strive to have a culture where Pantheors across the globe feel a high sense of belonging and engagement. We have several programs in place to help cultivate inclusion at Pantheon, including educational events, open forums, and training opportunities
- Giving Back: We believe in cultivating passion and giving back to the community we live and work in. Pantheon offers a Donation Matching program of $500 per employee and holds multiple team volunteer opportunities throughout the year
- Employee Resource Groups: Our Pantheon Resource Groups (PRGs) allow employees to connect, support each other, and spread awareness
- Professional Development: We support employee learning and development through company led-training, leadership forums, and full access to LinkedIn Learning's catalogue of courses
Company HQ
Chinatown, San Francisco, CA
Leadership
Sameer Kazi
(CEO)Joined Pantheon in 2024 as CEO. They have also served as the Managing Director of Operating Capital since 2015. Previously they were the President of ActiveCampaign and CEO of Cheetah Digital.
Josh Koenig
(Co-Founder & SVP of Marketing)They were part of the team that drove the first high-profile public Drupal use-case with the Howard and Dean campaign in 2003. They then went on to found the Drupal Dojo, an online learning community for developers, and to co-found the premiere Drupal agency in San Francisco, Chapter Three.
David Strauss
(Co-Founder & Advisor)After co-founding Four Kitchens, a successful Web Development shop, they found themselves gravitating away from the customer client work and towards infrastructure solutions. Large clients like NBCUniversal, The Economics, and Wikimedia had already benefited from their scalability and database optimization work.
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