Senior Customer Experience Analyst, Red Ventures
Energy
$112.5-162.5k
More information about location
4 days a week in office
Media and publishing company
Open for applications
Media and publishing company
1001+ employees
Open for applications
$112.5-162.5k
More information about location
4 days a week in office
1001+ employees
Company mission
To partner with brands in order to connect customers with the products and services they need most.
Role
Who you are
- 3+ years of experience with a proven track record of success in meeting performance goals in Customer Experience or Digital Operations
- Experience in leading a team and developing talent through coaching, mentorship and direct management
- Strong in data manipulation & analysis using Excel
- Strong in SQL (Redshift preferred) and data visualization tools (Tableau, Looker, etc).
- Strong understanding of statistical significance and robust test analysis
- Experience synthesizing data into actionable insights, building product roadmaps, and communicating recommendations to all levels of leadership
- Strong team player with ability to communicate effectively across functional teams to drive priorities, anticipate pitfalls, and raise issues before they become project blockers
- Excellent organizational and communication skills
- Passionate about understanding customer behavior and improving the quality of interactions
- Desire to work hands-on in an entrepreneurial, performance-based, analytically driven, and fast-paced environment
What the job involves
- Our Home Business Team is looking for a Senior Customer Experience Analyst. In this role, you’ll work with RV business leaders across SEO, Customer Experience, Creative, and Engineering disciplines through iterative experience optimization plus additional brand partnerships in the category of Home
- Operate as an owner utilizing data and a deep understanding of our users to identify areas to optimize and to develop solutions that enhance the experience, user engagement and performance of the site
- Lead a team of associates to implement site testing initiatives and user-centric product features to streamline the customer experience and drive value to the business
- Work directly with Engineering and Creative teams to define features, communicate tracking requirements, and create a site experience strategy & roadmap to bring your ideas to life
- Gain valuable experience leading initiatives transparent to internal executives as well as external stakeholders
- Communicate timelines, goals, and performance to diverse audiences, including engineers, content writers, digital designers, fellow analysts, and senior leaders
- Building new things that are cool, interesting, at the cutting edge of technology
- Drive growth in and contribute to the strategic direction of our Home Business Team
Our take
Red Ventures was founded in 2000, shortly before the dot-com bubble burst. It survived the crash, however, and has grown into one of America's biggest digital media companies. Its brands include Lonely Planet, Healthline and TV Guide.
The company was last valued at around $11 billion, which is evidence that its focus on momentum and adaptability has proven successful. Red Ventures is one of the major companies leading the shift towards intent-based media. It has acquired a range of specialist sites and publishing houses that serve the travel, tech and health sectors.
Red Ventures has managed to successfully out-compete rivals by moving away from the more traditional direct sales approach. Instead, it has focused on guiding customers towards purchases on other sites, and then taking a commission. The company's agility and laser-sharp focus on advice and specialty subjects will prove invaluable in the years to come.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jan 2015
$250m
LATE VC
Total funding: $250m
Company benefits
- Commission potential (role dependent)
- Health insurance coverage (medical, dental and vision)
- Life Insurance
- Short and long-term disability insurance
- Flexible Spending Accounts
- PTO
- Holiday pay
- 401(k) with match
- Employee assistance program
- Paid parental bonding benefit program
Company values
- We are committed to inclusion
- We pay it forward
- We get better every day
- We challenge what's possible
Company HQ
Indian Land, SC
Articles
Leadership
Ric Elias
(CEO & Co-founder)Has served as CEO of Red Ventures since 2000.
Salary benchmarks
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