Senior IT Support Technician, Roblox

$139.6-183k

+ Equity

macOS

Linux

Windows

Okta

Zendesk

JIRA

Slack

Zoom

Active Directory

Google Workspace

Senior and Expert level

San Francisco Bay Area

5+ days a week in office (San Mateo, CA)

Online gaming & entertainment platform

Be an early applicant

Online gaming & entertainment platform

1001+ employees

B2CGamingEntertainmentCommunity

Be an early applicant

$139.6-183k

+ Equity

macOS

Linux

Windows

Okta

Zendesk

JIRA

Slack

Zoom

Active Directory

Google Workspace

Senior and Expert level

San Francisco Bay Area

5+ days a week in office (San Mateo, CA)

1001+ employees

B2CGamingEntertainmentCommunity

Company mission

To help connect and bring together people from around the world through play.

Job

Company

Role

Who you are

5+ years previous IT support experience
Strong attention to detail and are heavily metrics driven
Understanding of security principles and attack vectors
Excellent communication skills
Hands on experience and extensive knowledge of macOS, Windows, ChromeOS, Linux environments
Experience with administering Zoom, Slack, 1Password, Chrome Browser (or similar)
Experience with access/identity management with systems: Okta, Google Workspace, EntraID, Active Directory (or similar)
Experience with hardware asset management
Experience with operating and administrating ticketing systems: ZenDesk, Jira (or similar)
Experience with operating MDM systems: Jamf, Workspace ONE (or similar)
Passionate in solving difficult problems while partnering with teammates to solve them
Metrics driven and can get projects across the finish line
Are excited when things can be automated
Comfortable and thrive in a fast-paced challenging environment

What the job involves

We are seeking a highly motivated and dedicated team member with exceptional communication and customer service skills
Provide excellent, day-to-day onsite IT support at our HQ buildings in San Mateo
Provide remote support to employees, contractors and BPO’s globally
Meet or exceed operational metrics goals such as MTTR and CSAT (to mention a few)
Be positioned to resolve internally escalated issues prior to escalating to other teams
Work cross-functionally with other teams
Assist our A/V team to prep meetings and troubleshoot issues
Be a key player supporting the roll out of new software, new releases and resolve related issues
Own and drive projects and internally own processes/systems
Mentor other team members

Our take

While online gaming is no longer a revolutionary concept, Roblox has established itself as a leader in the industry by creating a gaming toolbox that encourages quality game creation, which it pays developers for.

In addition to standard games, the platform offers virtual worlds and other experiences to explore and interact with. Its platform provides an online ecosystem for millions to create, socialize, chat, and explore immersive experiences with friends. In fact, in the US its used by two-thirds of children aged 9 to 12.

The experiences on the platform are made by Roblox's over three million creators, and are available on a range of devices from PC to Xbox to Oculus, and more. The company has grown at an impressive rate, and has been keen to adopt new developments in the tech world, for example with its real-time AI translation for players to interact outside their native tongue.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

Few candidates hear
back within 2 weeks

25% employee growth in 12 months

Glassdoor (3.8)

Company

Funding (last 2 of 9 rounds)

Jan 2021

$520m

SERIES H

Feb 2020

$150m

SERIES G

Total funding: $922.8m

Company benefits

Medical, dental, and vision coverage
401k
Flexible vacation policy
Roflex - Flexible and supportive work policy
Roblox Admin badge for your avatar
Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
Onsite fitness center and fitness program credit
Annual CalTrain Go Pass

Company HQ

South San Mateo, San Mateo, CA

Articles

Who created Roblox? Exploring developer details and more

How Roblox built a hiring test that feels like a video game

Roblox A Long Term Buy For Demographic Shifts

Roblox CEO David Baszucki

Roblox builds in-house LLM, adds real-time AI translation to metaverse

Leadership

David Baszucki

(CEO)

Studied Electrical Engineering at Stanford before founding Knowledge Revolution in 1990, where they spent 9 years as CEO. They worked as VP of MSC.Software for 2 years, and started Roblox in 2005.

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