Senior Program Manager, Chargebee
Enterprise
SaaS for effective revenue growth management
Be an early applicant
SaaS for effective revenue growth management
1001+ employees
Be an early applicant
1001+ employees
Company mission
To help businesses of all sizes to grow their revenue by providing a comprehensive suite of solutions, including subscription management and recurring billing, pricing and payment optimization, revenue recognition, collections, and customer retention.
Role
Who you are
- 7+ years working with systems integrators (Cognizant, Tata, etc.) or consulting firms (Accenture, PwC, etc.)
- 7-10 years experience managing large, complex projects in financial services, ERP, CRM, and billing platforms with application integrations
- Experience working with C-level executives and navigating project challenges
- Strong communication (written and verbal) and executive presentation skills
- Experience in leading large, complex projects and managing critical conversations
- Proven client relationship management and leadership skills
- Ability to lead cross-functional teams and navigate unforeseen project challenges
What the job involves
- As a Senior Program Manager - Enterprise , you’ll lead overall engagement success for our large enterprise customers
- Acting as the primary contact for executive stakeholders, you’ll manage a portfolio of complex projects, overseeing stakeholder alignment, project planning, risk mitigation, governance, and cross-functional coordination
- You’ll partner with folks across our Professional Services team—including Implementation Architects, Consultants, Data Migration, Integration, Custom Engineering Specialists, and Technical Engagement Managers—to ensure smooth execution
- In addition to post-sale project delivery, you’ll support select pre-sales opportunities by collaborating on scoping, effort estimates, SOWs, and articulating the value of Professional Services to prospective customers
- As an Senior PM - Enterprise , you’ll also help define and refine project management best practices, methods, protocols, and artifacts for the broader Professional Services team to leverage
- Build and manage relationships with internal teams, customers, partners, and executive stakeholders (CRO, CTO, CIO, Product, GTM leaders)
- Lead project delivery: kickoff, planning, effort estimation, risk mitigation, governance, and steering committee meetings
- Align project scope and execution with customer business goals to accelerate Time to Value (TTV)
- Define and manage RACI matrix across Chargebee and customer teams
- Hold customers accountable for key responsibilities and deliverables
- Facilitate workshops to align requirements with the Statement of Work (SOW) and project timeline
- Proactively identify and mitigate risks (budget, timeline, solution fit)
- Manage escalations and engage leadership when needed
- Monitor customer sentiment and adjust approach to ensure satisfaction
- Support pre-sales by demonstrating PS value, scoping, estimating LOE, and drafting SOWs with the sales team
- Identify and influence upsell/expansion opportunities
- Bridge business and technical conversations, ensuring alignment and understanding
- Collaborate with technical teams to resolve challenges throughout the engagement
- Travel (~25%) for in-person customer meetings
- Thrive in matrixed, cross-functional team environments
- Collaborate with technical team members (IEM, IA, IC, etc.) to develop and maintain a project plan
- Ensure the plan includes key milestones, workstream dependencies, and critical path tasks
- Onboard resources, define project scope via Statements of Work (SOW), and negotiate scope changes
- Ensure projects are executed on time and within budget, managing scope creep and resource requirements
- Maintain project documentation, including kick-off decks, SOWs, status reports, and risk management plans
- Oversee project costs and resources, ensuring the project stays within budget
- Track effort and cost variance, process change orders, and manage P&L
- Work with the sales team on implementation fee proposals and ensure project profitability
- Contribute to the development of Project Management best practices and protocols
- Document case studies and success stories for knowledge management
Our take
Shifting to a subscription model can cause significant stress for companies of any size. Setup and management can prove complex, and the shift itself can be time-consuming. Chargebee has been working for a decade now to remedy this issue, offering subscription-based SaaS and eCommerce companies a subscription billing and revenue management platform. Its software, stable REST API, and extensive customer support, have won significant clients including Pret a Manger, Calendly, and Okta.
The demand for subscription billing and revenue management is higher than ever, and Chargebee sees strong competition from companies such as Paddle, Chargify, and Recurly. However, the careful growth strategy it has adopted, in which it expanded from an SaaS focus to the eCommerce market, means it serves two sectors enjoying remarkable growth and hence has been able to grow impressively itself.
With a track record of careful expansion and a strong and simple product proposition, Chargebee is positioned well to maintain the industry leadership it has achieved. In addition, with more and more companies adopting the subscription model for their products, there is no doubt room for further growth in the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Feb 2022
$250m
LATE VC
Apr 2021
$125m
SERIES G
Total funding: $468.2m
Company benefits
- Uncapped Leave Policy: You are the master of your time!
- WFH Setup: Extra fund to kickstart your fancy home office
Company HQ
Union Square, San Francisco, CA
Leadership
Krish Subramanian
(Co-Founder & CEO)Krish worked for a year as a MatexNet Pvt Software Engineer before spending almost 7 years at TCS as a Tech Lead. They left their role as Tech Specialist at Cognizant Technology to co-found Chargebee in May 2011.
Rajaraman Santhanam
(Co-Founder & CPO)Previously spent 10 years at Zoho Corporation as a Member of the Technical Staff before co-founding Chargebee in 2011.
Saravanan KP
(Co-Founder & CTO)Previously spent 12 years at Zoho Corporation as a Technical Architect before co-founding Chargebee in 2011.
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