Strategic Account Manager, Bonterra

• This role requires a seasoned, commercially minded, and data-driven customer relationship professional who can prioritize their book of business based on growth potential, build strategic account plans, and execute measurable expansion strategies while maintaining strong customer health and retention
• Demonstrates strategic account management by prioritizing accounts based on growth propensity, leading revenue-focused conversations with confidence, and using data-driven insights from Salesforce and Gainsight to inform expansion strategies and customer recommendations
• Proven track record of managing strategic accounts with measurable revenue growth outcomes
• Demonstrated success in upsell, cross-sell, or expansion within existing customers
• Strong understanding of nonprofit fundraising models, events, and peer-to-peer strategies
• Ability to prioritize a large book of business based on revenue potential and risk
• Commercial acumen and comfort leading revenue-focused conversations
• Excellent executive communication and relationship-building skills
• Self-starter who thrives in an evolving, high-growth environment

Desirable

• The Strategic Account Manager is responsible for managing and expanding a portfolio of growth-minded nonprofit customers
• This role goes beyond traditional customer success by carrying a clear mandate to drive measurable revenue growth and fundraising success within existing accounts
• The Strategic Account Manager will serve as a trusted advisor to customers while identifying and executing opportunities to increase event volume and program expansion, drive feature adoption to grow engagement and processing dollars, expand subscriptions and platform utilization, and cross-sell additional OneCause and Bonterra solutions, including DonorDrive and other portfolio products
• Own and grow a portfolio of Strategic Accounts, serving as the primary relationship owner and revenue expansion lead
• Develop and execute focused account plans aligned to annual growth targets, identifying expansion opportunities across events, adoption, processing volume, subscriptions, and additional Bonterra solutions
• Prioritize accounts based on growth potential and engagement signals, directing effort where impact and ROI are highest
• Lead executive business reviews that align fundraising strategy with platform capabilities and surface forward-looking expansion opportunities
• Partner with Sales to drive upsell and cross-sell motions, leveraging Salesforce, Gainsight, and performance data to inform forecasting and action plans
• Collaborate cross-functionally to remove growth blockers, improve adoption, and scale best practices that drive retention and expansion
• Drives revenue expansion within existing accounts by growing processing dollars, increasing event volume, accelerating feature adoption, and executing cross-sell motions, directly contributing to Bonterra’s growth objectives while improving nonprofit fundraising outcomes
• Success will be measured by revenue retention, account expansion revenue, processing dollar growth, feature adoption rates, cross-sell attach rate for DonorDrive and Bonterra solutions, and executive relationship depth

• End Date: May 27, 2026