Staff Customer Success Manager, SentinelOne
$132-165k
+ Restricted Stock Units & Employee Stock Purchase Plan
More information about location
AI-powered enterprise cybersecurity platform
Be an early applicant
AI-powered enterprise cybersecurity platform
1001+ employees
Be an early applicant
$132-165k
+ Restricted Stock Units & Employee Stock Purchase Plan
More information about location
1001+ employees
Company mission
To give the advantage to those who secure our future.
Role
Who you are
- 3-5 years of Customer Success, Technical Account Management, Professional Services, Solutions Engineering, or Technical Program Management experience supporting enterprise customers
- Demonstrated experience leading complex enterprise software deployments or implementation projects
- Strong project management skills across multiple workstreams, timelines, dependencies, and executive communications
- Experience partnering with Security, IT, Infrastructure, Engineering, or DevOps teams, with a solid understanding of SaaS deployment methodologies
- Excellent communication and presentation skills, including experience presenting to executive leadership; enterprise security or AI governance experience is a plus
What the job involves
- As a Staff Strategic Customer Success Manager, you will be tasked with serving as a trusted strategic advisor and technical partner to our largest enterprise customers, guiding them from deployment through long-term adoption and business value realization
- You will lead complex customer deployments, coordinate cross-functional implementation efforts, and help customers operationalize AI security across their environments. You'll partner with Security, IT, Product, Engineering, and Executive stakeholders to drive successful adoption and measurable business outcomes
- Own executive relationships across a portfolio of strategic enterprise customers, developing success plans aligned to business objectives and AI adoption goals
- Lead complex customer onboarding and deployment projects from kickoff through production rollout, building implementation plans, timelines, and risk registers
- Coordinate cross-functional teams — Product, Engineering, Professional Services, TAMs, Support, and Sales — to ensure successful execution and remove blockers
- Conduct Executive Business Reviews, roadmap discussions, health assessments, and strategic planning sessions to drive adoption, retention, and expansion
- Partner with Product and Engineering to relay customer feedback, and maintain accurate customer health, deployment, and risk data in Salesforce and CS platforms
Our take
Cybercriminals are now leveraging the power of automation to make the current threat landscape too advanced for a lot of traditional antivirus software. SentinelOne is a cybersecurity company that matches this automation with machine learning-focused software designed to help businesses defend against online attacks.
The company has expanded beyond endpoint security into a broader AI-powered cybersecurity platform spanning endpoint, cloud, identity, and IT operations. This gives SentinelOne access to a larger enterprise market, although it also it also places the company in direct competitions with established cybersecurity leaders, including its biggest rival, CrowdStrike.
As cyberattacks become increasingly automated, the company is expanding its capabilities beyond detection to include AI-driven threat response, helping security teams contain attacks more quickly. While it still trails larger rival CrowdStrike in scale, SentinelOne is investing in platform expansion and automation to compete for enterprises looking to consolidate their cybersecurity into a single solution.
Steph
Company Specialist at Welcome to the Jungle
Insights
61% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Feb 2021
$100m
LATE VC
Nov 2020
$267m
LATE VC
Total funding: $799.6m
Company benefits
- Medical, dental, and vision coverage
- Employee assistance program
- Gym reimbursement
- Incentive-based challenges
- Mental health and mindfulness
- Unlimited Time Off
- Grandparent Leave
- Volunteer Time Off
- Paid Sick Time
- Paid Holidays
- 16 weeks Gender-Neutral Parental Leave
- Restricted Stock Unit Program
- Flexible Spending Accounts
- Life Insurance
- Short and Long Term Disability Insurance
- Team building activities
- Celebrations and social gatherings
- Community volunteering events
- Global all hands and local town hall events
- 401K
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Tomer Weingarten
(Co-Founder & CEO)Tomer began their career in Software Development at Mckit Systems prior to co-founding dPolls and Carambola Media. They left their position as VP of Products at Toluna in December 2012 to found SentinelOne in January 2013, where they have served as the CEO since.
Sonalee Parekh
(CFO)Prior to joining SentinelOne in 2026, Sonalee was the CFO at Asana and RingCentral. They also held senior roles at Hewlett Packard Enterprise, Jefferies, RBC Capital, Markets, Barclays Capital and Goldman Sachs.
Barry Padgett
(COO & President)Barry joined SentinelOne in 2025 as CGO before briefly serving as the CFO then moving into their current role as COO. Previously they spent 4 years at Amperity as COO and CEO and 1 year at Stripe as CRO.
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