Technical Account Manager, Aiven
+ Equity plan
More information about location
Open source cloud data management platform
Be an early applicant
Open source cloud data management platform
501-1000 employees
Be an early applicant
+ Equity plan
More information about location
501-1000 employees
Company mission
Aiven aims to be the world’s leading cloud data platform – by making developer’s lives better.
Role
Who you are
- Suitable candidates must have proven experience in the following areas that will be required in their day-to-day job: Apache Kafka, PostgreSQL, OpenSearch, or Clickhouse
- Experience in a customer facing technical role; experience building relationships with executive and technical decision makers
- Fluency in one or more programming languages such as Java, Python, Go or Ruby
- Ability to understand customers’ technical requirements on an architectural level and articulate to the Product team or supporting Solution Architecture team
- Experience implementing proof of concepts as needed, to work with Aiven services in order to address business requirements
- Knowledgeable of public clouds (AWS, Google or Azure) and in the areas of compute, storage - block and object, networking, and security groups
- Linux operating system; demonstrable experience using various Linux utilities and tools (installation, securing system, storage, etc.) and a good grasp of networking basics like DNS and VPC
- A fairly deep conceptual and hands-on understanding of Kafka and at least one of Cassandra or Opensearch (Elasticsearch)
- Demonstrable use of a relational databases preferably PostgreSQL and/or MySQL
- (migration experience from Oracle to PostgreSQL is an asset)
- Excellent communication, project management, presentation, and problem-solving skills required with ability to build trusted relationships with premier enterprise customers and partners
- Attention to detail, good problem solving and project management skills
- Strong verbal and written communication skills, ability to work well with cross-functional teams, including Sales, Support, Engineering, Product Management and Consulting Services
- Ability to manage multiple projects and tasks, determine project urgency and execute detailed action plans in collaboration with experience driving change on behalf of customers
- Customer relationship management is highly desired
What the job involves
- Our Customer Growth team plays a crucial role in our growth and profitability
- We want to be the trusted data source data platform for everyone – which, let’s face it, is an ambitious target
- But thanks to our dedicated sales, pre-sales, and post-sales teams we are growing fast
- We are looking for a customer-centric Technical Account Manager (TAM) with direct focus on our largest enterprise customers and partners
- The TAM is a technical professional who helps optimize Aiven’s customer experience and accelerate time-to-value when using Aiven’s Open Source services
- The Aiven TAM acts as a single point of contact, customer advocate and provides direct access into Aiven business functions such as Support, Engineering, Product Management, Marketing, and Executive Staff
- TAMs will also be involved in every stage of enterprise customer/partner development on Aiven
- Thus, this will involve meeting with customers/partners on a consistent basis allowing for positive and meaningful customer interaction
- Help customers/partners succeed, building successful relationships during the entire customer journey
- Develop a deep (and technical) understanding of the customer’s/partner’s business priorities, operational model/objectives, cloud environment, cloud architecture/roadmap, and their technical initiatives
- Maintain awareness of customer/partner operations as the Aiven advisor to assist with operational planning, risk management and act as an advisor for deployments
- Act as an advocate of the customer/partner and conduit into various Aiven cross-functional teams & leadership, including Sales, Support, Engineering and Product Management
- Conduct regular operational reviews with customer/partner on weekly incidents, field advisories, security vulnerabilities, and related root-cause analysis
- Extract and maintain account insights and capture in systems of record
- Participate in sales account planning and support account penetration/pipeline growth strategies
- Actively contribute to customer/partner stability, enablement, and growth
- Travel up to 40% of the time
Application process
- Once applying you should hear from our Talent Experience team within 5 days regarding the status of your application
- If you are selected to move forward you can generally expect 4 stages with us :
- 60-minute call with one of our Talent Partners
- 60-minute Depth of Expertise Interview with the hiring manager
- Assignment followed by 60-minute Technical Discussion with two senior team members
- 60-minute Crabby Principles Interview
Our take
Cloud computing presents massive implications for the way businesses use data, with cloud-based databases ensuring high uptime, frictionless scalability, and simple software integrations. However, achieving this requires setting up cloud databases in the first place, an obstacle that can be incredibly tough and prevent companies from migrating to cloud-based data infrastructure altogether.
Aiven provides an open-source cloud data management platform, allowing users to easily set up cloud databases, access cloud tool integrations, automate data infrastructural management, and control data security within a single platform. The platform integrates directly into open source data services such as Apache Kafka and OpenSearch, supports multi-cloud deployments, and includes built-in compliance, encryption, and end-to-end security features. In 2023, it added AI-powered data optimisation capabilities via its integration of EverSQL's engine into its products.
Whilst various companies are tackling the difficulties of setting up cloud databases, Aiven has smartly taken more of an all-in-one approach, tackling everything from the building and managing of databases to software integrations, multi-cloud hosting, and security. The company claims that its cloud data solutions can massively reduce the amount of time, money, and resources that businesses must spend to migrate to cloud-based data infrastructure.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2022
$210m
SERIES D
Oct 2021
$60m
SERIES C
Total funding: $420m
Company benefits
- Stock options for permanent employees
- Training/language courses & Aiven library
- Flexible work/life balance
- Private health and dental care
- Proper equipment to do your job
- Office snacks
Company HQ
Kamppi, Helsinki
Leadership
Oskari Saarenmaa
(CEO)Senior Software Engineer and Software Architect for F-Secure Corporation from 2002 to 2011.CEO and Software Architect of Ohmu Ltd. from 2010 to 2016.
Heikki Nousiainen
(CTO)Experience as Information Security Specialist for TietoEnator. Lead Software Architect for F-Secure Corporation from 2008 to 2015.
Hannu Valtonen
(CPO)Experience as Senior Software Engineer and Lead Architect for F-Secure Corporation. Software Architect and Partner of Ohmu Ltd. since 2010.
Mika Eloranta
(Chief Architect)Experience as Lead Software Engineer and Architect for F-Secure Corporation from 1998 to 2011. Software Architect and Partner of Ohmu Ltd. from 2010 to 2016.
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