Technical Support Engineer, Tenable
More information about location
Cybersecurity & exposure management
Posted today
Cybersecurity & exposure management
1001+ employees
Posted today
More information about location
1001+ employees
Company mission
To empower organizations to understand and reduce cyber risk.
Role
Who you are
- Must be based on the West Coast
- Bachelor’s degree in a technical field (or equivalent experience)
- Knowledge of networking,TCP/IP Ports and Protocols, Linux/Unix, macOS, Windows administration, patch deployment and system configuration
- Knowledge of Computer, Network and Application security is a plus
- Knowledge of Nessus or similar programs is a plus
- Previous experience in customer support or network security
- A passion for helping customers succeed
- Outstanding written and verbal communication skills
- Strong analytical and technical skills with a strong desire to learn new skills at an accelerated pace
- Ability to multi-task and manage multiple priorities in a fast-paced environment
- Ability to sit and work at a computer for extended periods of time
- Some travel may be required
- Occasional availability to work weekends and Holidays
Desirable
- Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting,
- Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.)
- Log analysis using a SEIM product (Splunk, ElasticSearch, etc)
- Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.)
- Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)
- Fundamental understanding of programming languages
- Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)
- Experience with or understanding of Certificates and CA’s
- Basic understanding of reviewing PCAPs with tools such as Wireshark
- Bilingual candidates are desirable but not required (Spanish, Portuguese, German, French, Mandarin)
What the job involves
- Join our Technical Support Team at Tenable where you’ll play a pivotal role in bridging the gap between our products and customers
- Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software
- Your expertise will shine in complex, multi-layered customer environments
- Our suite of products, including Nessus, Tenable One, Tenable.io, Tenable.cs, Tenable.ad, Tenable.sc, and Tenable.ot, offers a diverse range of opportunities
- From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap
- Join us in delivering top-notch support that makes a difference!
- Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
- Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution
- Use remote troubleshooting techniques to troubleshoot and correct issues
- Analyzing vulnerability scan results, system audits, and log events
- Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues
- Recreate customer software issues in a lab environment for engineering assessment
- Ensure customer feedback is properly captured and channeled into Product Management and Research & Development
- Maintain in-depth knowledge of Tenable products and information security best-practices
- Create and publish solution knowledge for re-use by customers and Tenable employees
- Continually review personal performance metrics to ensure goals are consistently met
- May perform other duties and responsibilities that management may deem necessary from time to time
- Opportunities for career advancement within Technical Support as well as other organizations within Tenable
Our take
Tenable is a cybersecurity company delivering a comprehensive suite of products for cloud security, vulnerability management, identity exposure and more. It provides these through its exposure management platform, "Tenable One", which is designed to anticipate attacks and reduce cyber risk.
As cyber-attacks get more sophisticated, businesses need a range of tools to proactively combat threats. By providing all these tools in one place, Tenable solidifies itself as a strong option in the market. This is reflected in it winning a number of industry recognitions.
One of the company's latest moves was to acquire Eureka Security, which has enabled it to add data security posture management to its offering. If it continues to broaden its platform and meet the changing cybersecurity needs of its clients, then Tenable should remain on the path to success.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Nov 2015
$250m
SERIES B
Sep 2012
$50m
SERIES A
Total funding: $300m
Company benefits
- Health: We are committed to our work, our customers, our colleagues and our communities. We speak candidly and always do the right thing
- Work/Life Balance: We are committed to our work, our customers, our colleagues and our communities. We speak candidly and always do the right thing
- Financial Savings and Security: Retirement plans, employee stock purchase plans (ESPP), equity incentives, life and disability insurance
- Professional Development: Customizable opportunities, including learning courses, mentorship, leadership programs and tuition reimbursement
Company HQ
Town Center, Columbia, MD
Leadership
Jack Huffard
(Co-Founder)Former COO and President of Tenable, they now serve as a Board Member. They are also a Board Member of Norfolk Southern Corporation, Chair of the Board of Directors at Immersive Labs and Exec Chairman of the Board of Directors at Strivacity.
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