Senior Customer Success / Key Account Manager, emlen
More information about location
B2B sales enablement & digital sales room insights
Job no longer available
B2B sales enablement & digital sales room insights
1-20 employees
Job no longer available
More information about location
1-20 employees
Company mission
To enable B2B business without friction.
Role
Who you are
- You’re not here to “manage accounts” — you’re here to drive outcomes. You love being close to customers, thrive in ambiguity, and know how to build structure in chaos
- 3+ years of proven experience in Customer Success or Account Management within a B2B SaaS environment
- A track record of owning mid-sized to enterprise accounts and driving measurable growth
- Strong project management skills and success managing high-touch, strategic customer relationships — including senior stakeholder engagement
- Experience improving and scaling processes — you know when to build and when to optimize
- A touch of sales flair or commercial curiosity — you know how to spot an expansion opportunity
- German fluency required for customer-facing conversations
Desirable
- Experience supporting SMBs through scalable, low-touch workflows
- Exposure to product-led environments and how CS fits into that motion
What the job involves
- We’re ready to take Customer Success to the next level - and we’re looking for someone who’s excited to own that journey
- You’ll lead CS at a key moment in our growth
- It’s your chance to shape the way we support, retain, and grow our customer base - working directly with our founding team, sales, and product
- From onboarding new champions to guiding strategic accounts - your impact will be felt across the entire customer lifecycle
- Build deep, trusted relationships with our mid-sized and large customers, ensuring smooth adoption and strong long-term engagement
- Design and implement account plans to protect and grow our ARR
- Lead strategic conversations and act as a sparring partner to senior stakeholders
- Identify churn risks early and roll out scalable retention and health-monitoring strategies
- Partner with Product to channel customer insights into the roadmap
- Collaborate with Sales to uncover and enable expansion opportunities through strong adoption
- Bonus if you bring it: Help us explore ways to better support SMBs at scale — from segmentation to low-touch workflows
Application process
- Introduction call with our People Manager
- Interview with our GTM Co-founder
- Case study with our GTM Co-founder, and Head of Sales
- Product Interview + Cultural Interview with Co-founders
Our take
As more of the ‘digital’ generation are moving into key decision-making positions of B2B customers, there are dramatic shifts in buying behaviour. So, buyer enablement platform emlen is here to tackle the growing challenge of B2B buyers increasingly expecting a B2C customer experience.
The company's platform allows sales and marketing organisations to create individualised destinations for each buyer, and conduct communication processes from the provision of content to deal closing. It essentially acts as a digital sales room through which users can pursue better deals by encouraging buyers who will bring more value in the future.
With a number of clients including start-ups like Candis, Mews, Orderbird, Drooms, and Datango, emlen has secured a solid foundation in the space. It has plans to further invest in its technology platform and expand business reach moving forwards.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Nov 2023
$2.4m
SEED
Oct 2021
$4.3m
SEED
Total funding: $7.8m
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Kristian Kauper
(Co-Founder & CTO)Prior to co-founding emlen in 2020, Kristian was the CTO at Fanomena and PeerBrief. Before that, they were the Head of Technical Strategy at Yahho! and a Digital Engineering Manager at Seven Network.
Max Klein
(Co-Founder)Prior to co-founding emlen, Max co-founded Fanomena.
Marc Grewenig
(Co-Founder)Marc previously co-founded Fanomena and eventbaxx where they served as CEO. Before that, they were an Event/Project Manager at N Plus Sport.
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