COO Delivery and Performance Manager, Aviva
+ Discretionary bonus opportunity
3-5 days a week in office
Insurance, wealth and retirement business
Be an early applicant
Insurance, wealth and retirement business
1001+ employees
Be an early applicant
+ Discretionary bonus opportunity
3-5 days a week in office
1001+ employees
Company mission
To be with people when it really matters, throughout their lives.
Role
Who you are
- This is a great opportunity for someone who has strong experience in business management and has worked in a COO/CTO office, PMO, or strategy roles
- Ability to bring together complex information from multiple sources and communicate it clearly and confidently to senior stakeholders
- Experience in financial and budget management, whether through ownership of a cost centre or supporting the delivery of large, multimillionpound programmes, with a focus on forecasting and delivery
- Good understanding of operational environments, technology governance, and transformation approaches within large or complex organisations
- Knowledge of the Investment Management industry, including custodial and pooled fund structures, alongside an awareness of relevant regulatory requirements
- Experience contributing to, or working within, largescale transformation initiatives or technology modernisation programmes
- Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares
What the job involves
- We are recruiting for a COO Delivery & Performance Manager to join our Chief Operating Officer’s team
- With a global remit spanning operations, transformation, and IT, our COO team ensures an exceptional client experience. Whether it’s optimising key processes, managing relationships with strategic partners, launching innovative new products, or onboarding clients seamlessly, every project is an opportunity to drive efficiency and innovation at scale
- The COO Delivery & Performance Manager plays a pivotal role in driving delivery discipline, performance transparency and execution momentum across the COO function
- Working closely with the COO, this role ensures priorities are clearly defined, plans are cohesive, progress is measurable and risks are identified early, enabling strong visibility and control across technology, transformation, operations and outsourced services
- Acting as a central point of orchestration, the role aligns activity to strategic intent, strengthens delivery cadence and supports consistent performance management across internal teams and third‑party partners
- Responsibilities include supporting the development and execution of the function’s strategy, priorities and three‑year plan
- Leading the annual operating plan and budget process across Operations, Technology and Transformation; partnering with Finance to set and track delivery against the financial plan
- Improving analysis and modelling of third‑party costs; monitoring performance through dashboards, scorecards and executive updates
- Coordinating the COO Leadership Team’s agenda, meetings and offsites; maintaining the organisation’s wind‑down planning process
- And running the COO Leadership Team operating rhythm, including escalation and resolution of critical issues to ensure timely, informed decision‑making
Salary benchmarks
Our take
With 18 million international customers, Aviva is the largest provider of insurance and leading life and pension funds in the UK. With a history that dates back to the founding of Hand in Hand Fire & Life Insurance Society in 1696, Aviva’s current form is thanks to a merger between Norwich Union and CGU plc in the year 2000.
Over the noughties, Aviva grew its market out to Europe and established a high-profile foothold in America thanks to the most expensive advertising campaign of the time that included celebrities Alice Cooper and Bruce Willis. Into the 2010s, the insurance broker was forced to restructure and close a large number of its non-core businesses in a bid to increase its shareholder returns and streamline its focus. In 2012 it sold its US wing to Athene Holding to further this goal.
Now stripped back after sell-offs of subsidiaries in Indonesia, Italy, and many more countries, Aviva is refocusing on pensions. In the wake of a Pensions Dashboard Programme delay in the UK, Aviva is in the running to take over the programme thanks to its pre-existing private systems. This exemplifies Aviva’s renewed focus on the fintech sector, all whilst playing national analyst during the cost of living crisis thanks to its annual Age of Ambiguity study.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Company HQ
City of London, London, UK
Leadership
Amanda Blanc
(Group CEO)Currently Group Board Non-Executive Director at BP. Previously Chairman of the Welsh Rugby Union, Senior Advisor at Trov, CEO at Zurich Insurance Company.
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