Customer Support Engineer, Fivetran
+ Equity
Automated data movement platform
Job no longer available
Automated data movement platform
1001+ employees
Job no longer available
+ Equity
1001+ employees
Company mission
To make access to data s simple and reliable as electricity.
Role
Who you are
- Total relevant work experience - 3+ years
- Strong Customer Advocacy skills
- Excellent written and verbal communication skills in English
- Experience with several of the following technologies/skills:
- SQL Databases
- Familiarity with incremental logging / change data capture is a plus
- At least one of the predominant cloud providers (AWS, GCP, Azure, etc.)
- Network Troubleshooting, including SSH tunneling and VPNs
- Understanding of Networking fundamentals and the TCP/IP model
- Fundamentals of Data Warehouses (Snowflake, Redshift, BigQuery, etc.)
- Basic ability to read and understand Java / C++ (or any programming language) and experience in reading and analyzing Java stack traces and exceptions
- Familiarity with reading Logs to investigate and identify issues
- Comfortable navigating GitHub and submitting Pull Requests
- Highly developed, process-oriented skills for troubleshooting, problem-solving, and issue resolution
- Ability to function in highly collaborative environments in a global team
What the job involves
- This is a full-time position based out of our Toronto, Canada office
- Fivetran is building data pipelines to power the modern data stack for thousands of companies
- We’re looking for a Customer Support Engineer for our Database Team
- At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and external stakeholders to drive issues to a timely resolution
- As a Support Engineer, you will partner with some of the most passionate teams in the world, our customer teams, to deliver a best-in-class experience
- Through a collaborative and holistic approach that is focused on the resolution and prevention of issues, our CSEs as our customer’s technical champion within Fivetran
- Provide virtual technical support to Fivetran customers and partners
- Work closely with Fivetran customers and other stakeholders to ensure high customer satisfaction and timely resolution of reported issues
- Investigate and Troubleshoot technical issues within the Fivetran environment using logs, internal/external tools, and foundational knowledge of our product and technologies
- Work closely with Fivetran’s Dev team to identify and resolve bugs and issues impacting Fivetran customers
- Become a Subject Matter Expert on the Fivetran Database Connectors and related technologies
- Document any known or newly identified solutions in our knowledge base and share this knowledge across the team
- Collaborate with teammates on technical and non-technical projects
Our take
Fivetran is a data integration company focused on one simple idea: making data easy to move and use. It provides a fully managed platform that automatically moves data from hundreds of sources into cloud destinations, helping team centralize information without building or maintaining complex pipelines. So, by handling the heavy lifting behind the scenes, Fivetran allows organizations to spend less time managing infrastructure and more time working on their data.
This approach has a real and growing impact, with more than 700 fully managed connectors, Fivetran supports hybrid and multi-cloud environments and keeps data accurate and secure as it flows into analytics and AI systems. Trusted by over 7,600 customers worldwide, the platform helps businesses standardize how data is collected and shared across teams, breaking down silos and making insights more accessible. And the result is a stronger data foundation that supports faster decision-making and innovation.
In 2025, the company's momentum was also recognized with a Microsoft Marketplace Partner of the Year Award and a finalist spot for Microsoft's Americas Emerging Partner of the Year. These milestones reflect its role in helping enterprises modernize data infrastructure on Microsoft Azure and prepare for AI-driven workloads. By continuing to deepen its partnerships and focus on reliable, automated data movement, Fivetran is well positioned to carry this success forward as organizations increasingly rely on data s the backbone of future intelligence.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2021
$565m
SERIES D
Jun 2020
$100m
SERIES C
Total funding: $727.7m
Company HQ
Downtown, Oakland, CA
Leadership
George Fraser
(CEO)George graduated with a PhD in Neurobiology from the University of Pittsburgh.
Taylor Brown
(COO)Taylor studied Business Administration (focusing on design strategy) at California College of the Arts to Masters level.
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