Strategy and Operations Manager, eBay
Trust
$164-176k
Office located in San Jose, CA
Leading online marketplace
Be an early applicant
Leading online marketplace
1001+ employees
Be an early applicant
$164-176k
Office located in San Jose, CA
1001+ employees
Company mission
To connect people and build communities to create economic opportunity for all.
Role
Who you are
- Education: Bachelor’s degree required; advanced degree preferred
- Experience: 7+ years of relevant experience in e-commerce, trust & safety, strategy & operations, product management, management consulting, or related fields
- Strategic vision with tactical execution capabilities
- Experience leading cross-functional teams and delivering large-scale programs
- Strong analytical and problem-solving skills, comfortable working closely with data & analytics teams
- Excellent verbal and written communication skills, with the ability to convey policy changes and collaborate with various stakeholders
- Meticulous attention to detail with outstanding organizational skills
- Ability to manage ambiguity and minimize uncertainty through quantitative and qualitative insights
- A strategic thought leader and creative problem solver
- An effective communicator who aligns executive audiences to trust strategies
- A proactive leader who resolves issues swiftly and leverages data effectively
- A collaborator who builds and sustains strong partnerships across the organization
- A visionary who sees the system and understands end-to-end trust experiences and eBay business growth objectives
What the job involves
- As the Senior Manager of Trust Strategy and Operations, you'll play a key role in developing customer experiences that enhance trust with our sellers
- You'll lead cross-functional teams to assess and refine marketplace policies, ensuring they effectively manage risks while supporting seller interests
- Your work will help drive sales on eBay by balancing policy enforcement with the needs of our seller community. Join us in shaping the future of customer engagement and trust
- End-to-End Strategy & Execution: Develop and implement strategies that enhance the trust experience for eBay's customers. Focus on policies related to seller trust and risk management, ensuring they are used constructively and fairly
- Data-Driven Insights: Write queries to pull data and analyze it to size opportunities and understand customer needs. Use these insights to inform strategic decisions and drive improvements
- Stakeholder Collaboration: Establish and maintain relationships with key partners across Product, Analytics, Engineering, Design, and Customer Support teams. Secure buy-in from multiple stakeholders for long-term solutions
- Roadmap Development: Create roadmaps to achieve customer and business outcomes. Define business requirements and standards, contribute to product requirements, and ensure rapid execution and delivery
- Seller Engagement: Regularly connect with sellers to capture feedback and insights, incorporating them into policies and processes
- Communication & Policy Management: Enhance the way eBay communicates trust policies to sellers and buyers, improving external policy information and stakeholder communication. Lead the day-to-day functions of trust policies, resolving high-priority issues and maintaining policy documents
- Mechanisms Development: Strengthen assessment, monitoring, testing, and goal-setting standards to ensure execution excellence
- Executive Communication: Help drive alignment at senior levels of leadership with the opportunity to regularly present to Director+ audiences
Our take
Founded in 1995 as an online auction platform primarily catering to collectibles, eBay quickly emerged as a pioneer in connecting buyers and sellers in the digital realm. This early success propelled eBay to become to globally recognized leader it is today.
In the present landscape, eBay competes with industry giants like Amazon within the C2C eCommerce sector. However, eBay distinguishes itself by fostering an environment where businesses can cultivate and promote their brands on the platform, offering a tailored, community-driven experience for both sellers and buyers. By championing small businesses, eBay attracts sellers and socially conscious consumers, positioning itself in stark contrast to Amazon's corporate image.
The rising consumer interest in sustainability has presented economic opportunities for eBay, particularly as younger demographics gravitate toward purchasing pre-owned items. in response, eBay has directed its marketing efforts toward Gen Z customers and formed partnerships with cultural phenomena like Love Island, further solidifying its appeal among contemporary audiences.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company benefits
- Comprehensive and competitive health and wellness program designed to meet your unique needs.
- We strive to provide programs that help support both mind and body, including quality healthcare insurance, wellness programs and preventative care.
- Stock Purchase Plans
- Retirement Savings and Pension Plans
- Stock Awards
- Life Insurance and Disability Benefits
- Credit Union Memberships
- Balancing work & life - eBay believes in providing you with the opportunity to be your best self in your professional and personal life. In addition to supporting flexible workstyles including hybrid and remote, eBay offers 4 weeks of paid sabbatical time for every 5 years of service
- Giving back to our community - We provide our employees around the globe with opportunities to have a positive impact on their local communities. Through the eBay Foundation, our company matches donations to eligible nonprofits up to $10,000 per employee per year. And our employee-led volunteer groups organize local giving and volunteering activities throughout the world
Company HQ
Greylands, San Jose, CA
Leadership
Jamie Iannone
(CEO, not founder)Studied at Princeton and Stanford University. Held executive roles at Walmart, Barnes & Noble, and The Children's Place, before becoming CEO of eBay in April 2020.
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